I am sorry that I must submit this review, but it is necessary. I contacted Ms Fitzpatrick through her website initially, 9 Tails Pet Care, chatted online, then spoke to her on the phone shortly thereafter concerning caring for my cat. My 14 year old declawed male cat was diagnosed with diabetes and needs insulin injections twice daily with meals. Ms Fitzpatrick stated that she had experience with giving injections as she was a vet tech before starting her own business. She seemed to get along with my cat during the interview and contract signing visits in my home before being hired. Services requested included morning and evening visits, meals with injections, clean litter and place outside in trash bin, brush cat and use a dander control moist wipe, wipe off counter top with cloths daily to remove any loose dander where my cat sleeps. I left on a Tuesday morning for Mississippi and Ms Fitzpatrick was responsible to that evening meal and care through the following Saturday morning. Ms Fitzpatrick sent me an EMAIL terminating pet care within twenty four hours. Her excuse was that my cat didn't act the same when I wasn't around and she was afraid that my cat would hurt her and she would cause more trauma. After reading her email, I called her to discuss further. Ms Fitzpatrick offered to give me referrals. Seriously? I'm in another state and will not interview ppl on the phone and give permission to hand over my house keys and security code to a stranger. I was taken aback by her ridiculous offer. She then asked if I could get someone to come over and pick up my cat and take to our vet for his injections. I responded by saying, "that's why I hired you." If she really was a vet tech, she would have known that you cannot just walk into a vet office demanding services on your time schedule.
After reviewing our security videos, Ms. Fitzpatrick never stayed for the prepaid twenty five minute visits, never wiped off the counter for dander as the cloth was in the same place and dry.
Ms Fitzpatrick could not follow written instructions to dispose of the scooped litter into the outside trash bin. Instead, she left the filled plastic bag on my carport in front of my home that allowed delivery trucks to drive over it leaving a filthy, smelly mess infested with flies.
THERE IS NO EXCUSE FOR THIS NEGLECT OF DUTIES.
It was then quite evident that Ms Fitzpatrick did not have the experience, skills and maturity that she claimed. Ms Fitzpatrick caused unnecessary stress to my cat, to my husband and myself. This entire experience with 9 Tails Pet Care was HORRIBLY traumatic. I would suggest to those searching for a reliable, experienced and mature pet care to keep on looking and to avoid this company all together. read more