I had the worse experience today. I am a frequent shopper at 99 cent only store because I like the fact that I can get fresh fruits and vegetables at a lower price than traditional grocery stores. I went in to get a Mother's Day gift bag and Mother's Day card, I didn't see either. I want surprised because they had tons of Father's Day cards which is next month but not one for Mother's Day. I chose a generic white bag and proceeded to the checkout. While in line at checkout one of the managers Maya, she was a young lady wearing a hajab. She was doing a turn key override for the cashier. I politely asked her, if there were any Mother's Day cards in the store because I didn't see anything. My thought was that maybe they had a special end cap or stand with some on it somewhere since Mother's Day is tomorrow. First of all, she gave me NO EYE CONTACT, even though I was very close to her and she completely ignored me. The cashier looked at me all wide eyed because I guess she could not believe the rudeness.
I asked again, "are there any Mother's Day cards or gift bags anywhere in the store?". She looked at me quickly as she walked and said a sharp, dry no. As the cashier begin to ring me out, I expressed how rude she was and I asked if she was manager and what was her name.
This store needs to offer Maya some customer service training when dealing with customers. The store was not busy so I can't even say she was overwhelmed and unintentionally was dry and rude. I think that was just her personality. Maybe she is used to talking to customers that was, especially if they are dressed down in camo and a baseball cap as I was today. However, I felt compelled to write this review because I do shop here and she is NOT a good representation of what 99 cent only stores is for this Mission Bend community. read more