I am writing to express my frustration and confusion regarding the inconsistent information I've…read morereceived about the status of my sample and testing timeline. I was informed by the sales consultant that I would receive my results either today or Monday. However, today at approximately 2:20 PM, I spoke with a manager named Tonya (ext. 2925), who told me that my sample had not been received. This directly contradicts USPS tracking, which confirms that the package was delivered and/or picked up on 6/5/25 at 11:33 AM. Tonya then stated that the sales consultant gave me incorrect information and assured me she could expedite the process to a 1-day turnaround instead of the typical 2 days. Yet, just ten minutes later at 2:30 PM, I received an email from Deanna B. stating that the sample had NOT been received and that it takes 7-10 business days for samples to be logged before testing even begins. As a paying customer, I am extremely concerned by the contradictory messages and lack of internal communication. I respectfully request: 1. Clarification on the actual status of my sample. 2. Accurate timelines for logging and testing, as well as delivery of results. 3. An explanation for the conflicting information I was given by your representatives. 4. Confirmation of any expedited processing, as discussed with Tonya. I expect clear and honest communication moving forward. Please respond urgently with the correct and confirmed information.

Came in to get a procedure done and the process was fairly simple. I called and was able to book an…read moreappointment pretty quick with my name and a few details. They are AABB approved and they have a couple of locations is LA county. The attendant was friendly and explained the process to me in details. Strongly recommend this location and the prices are cheaper than other places.

I went to this location & the Long Beach location near bellflower off the 91 & omg California needs…read moremore of these facilities. I met the owner & he's so genuinely sweet & kind. I appreciate the hospitality!! Thank you for making this a wonderful experience Bill. Thanks, Rosy S

There's Never A Female Test Representative And They Are Kinda Of Rude! They Never Pick Up The Phone…read moreEither?

Labcorp is a laboratory testing office and this is one of many Labcorp locations in Los Angeles…read more This Labcorp location in Redondo Beach is pretty busy as the Beach Cities Health District is located near the office. I came here for a routine lab tests. [Parking]: Easy and free designated parking garage. No issue finding a parking at 8:45 AM on a weekday. The office is located on the 3rd floor. [Check-in]: I booked an appointment ahead of time. I initially tried to check in via one of kiosks (have driver's licenses or government issued ID ready), but I noticed somehow my check-in was a walk-in visit (visitors can see the status on the overhead TV screen). So I checked in again using the link given on my text message instead (Labcorp will send the link 24 hours in advance) and this time it worked wonderfully. Checking in using kiosks can be a big risk as the visit could turned an on-time appointment into a nightmare walk-in situation (could be waiting for hours) - so use the link given via the text message! [Note]: Friendly phlebotomist and staff at the front counter. Phlebotomist recommended drinking a gallon of water before the blood drawing - two glasses of water before sleeping and two glasses of water after waking up (drinking water helps phlebotomist having an easier to find veins). [Conclusion]: I was able to complete the whole process in 25 minutes. Expect a solid 4-star experience if everything is executed correctly from scheduling an advanced appointment, checking in via the link on the text message, and arriving on-time.

Every time I come here, I question why I come back to this Labcorp location. Even with an…read moreappointment it's been a 30 minute wait. The gal at the front desk is rude and unhelpful. Cuts people off while talking, points to a machine for elderly patients and tells them to scan in, and then when they don't know how she's condescending.

Today I received bad care. I'm really surprised because I usually feel safe and taken care of. The…read morephlebotomists at my previous law draws were cordial, friendly, and gentle. I literally had blood drawn and I didn't even know they stuck me. For over a decade I've had to get regular blood draws from several facilities and many many blood draws when I had cancer. I got needle anxiety from all that poking but I always felt minimal or no discomfort. But today Jorge seemed hellbent on making me feel uncomfortable and insignificant. 1. Rushed me when I was opening my purse to retrieve the ID and insurance card he already asked for 2. Did not acknowledge said cards when I handed them to him. He snatched them from me and walked off without a word 3. He did not ask which arm I preferred for lab draw. In all my entire life as a human being the person who takes my blood ALWAYS asked which arm they could use. Even in a busy Emergency Department they take the time and space to ensure my patient rights and autonomy are honored. I was stunned into silence. But luckily for Jorge he chose the correct arm. 4. He setup and jammed the needle into my arm. No warning. No preparation AT ALL. He just stick me and I was in a lot of pain. I wanted to cry or yell or yank my arm away. I didn't. But I did let him know k was in a lot of pain. He didn't apologize or even seemed like he cared. 5. I asked why didn't he tell me that he was going to poke me. I don't like needles. Having survived cancer and all that poking and poking left me wary of blood draws. EVERY SINGLE BLOOD DRAW BEFORE TODAY has included anticipatory guidance. Jorge said he hadn't heard of it and some people prefer to be poked without being told in advance. I explained that anticipatory guidance is important and he should've given me a choice to have a gentle warning instead of an out-of the-blue painful jab. Another patient overheard our conversation and she wholeheartedly agreed that anticipatory guidance is important. She even explained what it meant since Jorge claimed he was never taught this concept. 6. Jorge shows me a blood tube and asks me to confirm my name. By this point I have no trust in this man. He seems hostile for some reason and is short with me. I'm still upset from his painful treatment of my arm. I ask to visually inspect the tube label closely since I didn't have my glasses. Then I ask to see the remaining tubes which he hands to me....lies them on the table ... when I ask to inspect all of them. I don't trust him and wary of his attention to detail at this point. This review will not be a surprise to him because I told him this was the worst blood draw ever and I've dealt with constant poking with cancer. I was forever being poked and it made me never want to see a needle again. Not because of pain but just emotional wear and tear of that phase in my life. Today when Jorge hurt me it made me feel unsafe because I wondered if had deliberately held back gentleness or a technique to prevent discomfort and anxiety. He was in a funk and I paid for it. If he had further complaints the lab draw station should seriously consider if he's in the appropriate role. And ithe other patient gave me a pittying look. She concurred that she prefers anticipatory guidance to help prevent anxiety and feat of being poked. But nope. Jorge only responded that some people don't wanna know. Well I do and that's my right

I got yelled at in front of the whole lab because I was trying to collect a hat for a stool sample…read morefor a friend of mine and didn't know the name of the order or doctor. My friend came in and they didn't even ask them for the name of the doctor or the order but they got the hat immediately.

I visited this facility for my TB testing as part of my onboarding process for my employment in…read more2023. After finding out that neighboring businesses have closed (LBJ Tacos) or relocated (Coldstone, Shoeteria), I am worried what is to become of the Wellness Mart since they provided top tier service.

I had been needing to get a TB test for my kids school (volunteer) and I just had no idea where to…read morego until someone on our school group chat mentioned this place. Setting the appointment was very easy. Getting there was very easy too. I think they could make the inside look a little better, it looks sooooooo sketchy!!! Beyond. Although it does look like they try to keep it clean, it still doesn't look very clean, looks like a very run down clinic. I decided to ignore that and focus on overall service. Came in on a Saturday morning, didn't have to wait for than 5 minutes before I was seen. The process was super quick. I was out of there within 15-20minutes. With a card and info for me to go between Mon and Tues. which I did. And once again I didn't have to wait, didn't even need an appointment. The girl in the front checked my arm, it was negative. They gave me my paperwork and I was out of there in no time. Definitely recommend them. And will be back in the future if I need them again.

I am someone who has been to plenty of phlebotomists and I have to say Sharon was the best! When I…read morewas waiting for my turn, I could hear her talking to other patients, very engaged, and has the genuine feel that she loves what she does. She is so bubbly, kind, and wonderful! And the best part is, I couldn't even feel the needle stick! It was such a quick in and out! The ladies at the front desk were also very sweet and got everyone in and out efficiently!

Made an online appointment for lab tests. Arrived 10 minutes early and used their kiosk to check…read morein. My name was called immediately and I was instructed to go to one of their semi private rooms. My phlebotomist came in. She was friendly and was able to draw my blood without any pain. The facilty was clean and bright. I was in and out in 20 minutes total

I try to come here for the convenience as it's close to my home but all the employees and medical…read moreteam are so professional friendly and they provide excellent service .. I'd rather go to this clinic than a larger medical facility if I know they can address my medical issues and they've never disappointed me .. this clinic is outstanding!

Well, let me say how wonderful our experience went with PA Kyle Ramos. My mom had severe pain so we…read morewent to United Urgent Care close to her home. The office staff quickly checked us in and made my mom as comfortable as possible. PA Kyle was respectful and his bed side manner towards my 90 year old Mom was warm and caring. He patiently explained test results, prescriptions and made sure we were all set for follow ups with my mom's GP. The staff and office personnel are efficient and courteous. If you have an urgent medical need, go to United Urgent Care in Carson.

Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.

Idk about everyone else but I had a pleasant experience. I had an appt and was called in at an…read moreaccording time. Thing is if you don't have an appt you need to understand to be patient and that there will be a wait. The lady with the pink hair was super nice ! I couldn't even feel the poke. If I ever need to make an appt and get labs again I'd come back

For some reason online says they do drug tests so I showed up for a walk in. I waited two hours…read morebefore I had to ask if I would be called up soon, and was then told they don't do drug screenings. Their in person system let me check in for a drug test, I'm assuming they just dismissed me and didn't check in with me for two hours. I tried calling ahead of time too but I always get sent to voice mail. When I asked I was just negatively put down saying they've never done drug tests for a couple months now. As if I should've known the website was incorrect.