Today I received bad care. I'm really surprised because I usually feel safe and taken care of. The phlebotomists at my previous law draws were cordial, friendly, and gentle. I literally had blood drawn and I didn't even know they stuck me. For over a decade I've had to get regular blood draws from several facilities and many many blood draws when I had cancer. I got needle anxiety from all that poking but I always felt minimal or no discomfort. But today Jorge seemed hellbent on making me feel uncomfortable and insignificant. 1. Rushed me when I was opening my purse to retrieve the ID and insurance card he already asked for 2. Did not acknowledge said cards when I handed them to him. He snatched them from me and walked off without a word 3. He did not ask which arm I preferred for lab draw. In all my entire life as a human being the person who takes my blood ALWAYS asked which arm they could use. Even in a busy Emergency Department they take the time and space to ensure my patient rights and autonomy are honored. I was stunned into silence. But luckily for Jorge he chose the correct arm. 4. He setup and jammed the needle into my arm. No warning. No preparation AT ALL. He just stick me and I was in a lot of pain. I wanted to cry or yell or yank my arm away. I didn't. But I did let him know k was in a lot of pain. He didn't apologize or even seemed like he cared. 5. I asked why didn't he tell me that he was going to poke me. I don't like needles. Having survived cancer and all that poking and poking left me wary of blood draws. EVERY SINGLE BLOOD DRAW BEFORE TODAY has included anticipatory guidance. Jorge said he hadn't heard of it and some people prefer to be poked without being told in advance. I explained that anticipatory guidance is important and he should've given me a choice to have a gentle warning instead of an out-of the-blue painful jab. Another patient overheard our conversation and she wholeheartedly agreed that anticipatory guidance is important. She even explained what it meant since Jorge claimed he was never taught this concept. 6. Jorge shows me a blood tube and asks me to confirm my name. By this point I have no trust in this man. He seems hostile for some reason and is short with me. I'm still upset from his painful treatment of my arm. I ask to visually inspect the tube label closely since I didn't have my glasses. Then I ask to see the remaining tubes which he hands to me....lies them on the table ... when I ask to inspect all of them. I don't trust him and wary of his attention to detail at this point. This review will not be a surprise to him because I told him this was the worst blood draw ever and I've dealt with constant poking with cancer. I was forever being poked and it made me never want to see a needle again. Not because of pain but just emotional wear and tear of that phase in my life. Today when Jorge hurt me it made me feel unsafe because I wondered if had deliberately held back gentleness or a technique to prevent discomfort and anxiety. He was in a funk and I paid for it. If he had further complaints the lab draw station should seriously consider if he's in the appropriate role. And ithe other patient gave me a pittying look. She concurred that she prefers anticipatory guidance to help prevent anxiety and feat of being poked. But nope. Jorge only responded that some people don't wanna know. Well I do and that's my right read more

I got yelled at in front of the whole lab because I was trying to collect a hat for a stool sample for a friend of mine and didn't know the name of the order or doctor. My friend came in and they didn't even ask them for the name of the doctor or the order but they got the hat immediately. read more

I was surprised to see a couple one star reviews for TM Blood Draw Lab. I have been coming here for many years and every single experience has been a good one. I find the staff personable and responsive. All the protocols are followed and I have always left feeling assured that the sample taken would be processed accordingly. I consider this operation among the best. read more

I was dreading for weeks --- to get my blood drawn as I HATE needles! My doctor is in the Torrance Physician Physician Network. They have several blood draw locations including one in Manhattan Beach which was just 10 minutes from my home. GREAT HELP from 'Claudia' -- she schedules the appointments. I called her multiple times as I had several "nervous-type questions" to ask. Claudia was very sensitive to my being a "needle chicken" and she was patient and professional in answering all my questions. In particular, I thank Claudia for recommending that I see either "Ruth" or "Amy" for the blood draw as they are the most experienced. FINALLY, the BIG day came! When I arrived, both Amy and Ruth were there to greet me as they had been notified in advance by Claudia of my particular situation. BOTH Amy and Ruth guided me immediately upon my arrival to the draw station. They were both so kind ... so sweet ... so understanding ... as I made my preparation (headphones over my head with LOUD music) for the 'BIG STICK' into my arm. But but but but ... it was ... N O T H I N G! It was a tiny tiny tiny prick and the whole procedure (3 vials of blood) was done ... comfortably ... in under one minute! Bless Claudia, Ruth, and Amy for their caring hearts! read more

Got there for a 7:15 appointment- they took walk ins before me believe it or not and told me I had a 7:30 appointment which I did not it was confirmed in a text so why take walk ins and make people who made appointments wait and make up excuses about my appointment being later to make it look like they were on time. SHAME ON YOU!!! read more

Why's everyone working here so rude and miserable? The lady who checked me in was quite curt and aggressive during the whole process, and ultimately made me feel like a child. This office is extremely unorganized and there's virtually zero privacy so everyone hears everything concerning other patients. This place needs some work. Yikes. read more

Lack of professionalism , employees need more training on how to treat their patients .

This is the very best blood draw station I've ever used. I have very small veins and it is very difficult to draw my blood. These people are great. Ruth is so good, I don't know how she does it. Never misses and no pain or discomfort. They are just the best. The longest I've had to wait, maybe 5 minutes. Absolutely the best!!! read more

Quick, efficient and friendly phlebotomists here! What mattes most is that they always get my tests right and they have experienced phlebotomists here! Overall would recommend coming here. read more

Quick blood draw and friendly staff! HI: Fast Walk-in Service LO: Depending on hours, parking could suck as it's shared with the entire medical building. read more

Torrance Memorial Draw Station - Business Hours - Laboratory Testing Near Me - Manhattan Beach, California

I've used various medical groups in the last 30 years, and while the physicians in this network are fine, the staff at their draw stations need serious training on professionalism. If you have the misfortune of having to use this coven to draw your blood, expect the Phlebotomists of Eastwick to be more concerned with their processes than with your concerns. Oh, and PS: if you have specific mask types you want patrons to wear, letting them know BEFORE they get there would greatly curtail lack of compliance. Shout out to the venipuncturist who handed me a disposable mask WITH NO GLOVES. Luckily, I had my own. Will NOT repeat. UPDATE: Yelp took down the first review because it appeared that I got the locations mixed up. Funny how I still received a message from a Torrance Memorial rep telling me to use their site to lodge the complaint. Now we know just how Torrance Memorial operates. This is how they keep their ratings - just spin off the troublesome department into a whole new profile. You should really review these requests from proprietors more carefully, Yelp! read more

I went in the week of Jan 4th to get a blood test and no big deal things for the most part went smooth. The bathroom setup is odd though. Down the hall and you have to use keys to get in. Could easily walk in on someone else. Because of my test results my Doctor wanted me to go get another blood test. So I went in this morning waiting in line for 20 minutes and they tell me that I can't get my test done here. (I also was just tested here). Even though they have a partnership with the other Torrance Memorial locations and the other blood drawing locations are currently closed. Thus all patients are being sent to this location. A lady (probably Karen) told me I had to go to a quest location. So I drove home called my Doctor's office and they said that she should have allowed me to get my blood test done at this location due to the others belong closed. I will never use this location again unless all other options are unavailable. This was a terribly frustrating experience. read more