Service, knowledge, quality....these words are not a part of A1's vocabulary. When ask if I could speak with a supervisor ROLAND would not connect me he said I didn't need to speak to a supervisor and refused to transfer me until he hung up. Two visits, one repairman that ask for the manual of the refrigerator when he arrived and 3 different diagnosis. This is a brand new GE MONOGRAM 48" REFRIGERATOR that cost thousands of dollars; REALLY?????? IF I COULD GIVE THEN A ;'ZERO' I WOULD. read more

The worse customer service that you could ever imagine... I waited 4 hours and left work early and called continuously only to never get a reply... then found out the following week that Lowe's doesn't like to use them anymore read more

I had to get a warranty repair done on my refrigerator through Costco. First appointment, no show, second appointment, no show. Spoke to customer service and explained that I took two vacation days to be home and frustrated asked if they were going to reimburse me for that time and the customer service operator sarcastically responded and said I would have to look at my warranty coverage for reimbursed vacation time. I asked to speak to a supervisor and was told flat out, no. I am a big advocate to support "mom & pop" companies but this one can kick rocks. Learn to treat your customers better and respect their time. read more

'We had A1 send to do a repair of our washer by a third party warranty company. The repair itself went fine but, the tech did not put the drain hose back in the drain pipe. By the time we were aware of this our downstairs bathroom had water in it coming through the ceiling above . We reach out to A1 to see how the wanted to resolve this issue and have heard nothing from them since. We have called repeated for updates to no avail. We have sent emails and pictures with no response. We have a hard time even getting someone on the phone trying for hours at a time. We are not sure we will ever hear from them since it has been 3 weeks now. So beware if you need anything beyond the repair because probably not going to get it or just get we have no information read more

service is horrible. my YEAR warranty is about to expire and Lowes wont extend it until my YEAR OLD WHIRLPOOL WASHER is fixed. The tech came out last Friday. Checked things out and called/ordered the part/parts he needed while at my home. I have texted him a few times and getting the run around. Last response from him was it could take another 2 or 3 days....ITS BEEN A WEEK!!! Whirlpools site says order today, ships today. Where are they getting their parts from.........CHINA??? dont get a whirlpool. This is my 3rd in 5 years and its only me and my husband. read more

Stayed home from work... No show to appointment, no call or text. Do NOT recommend. Just as others stated. I wish their was an option for zero stars. Im very understanding but this was just SO unprofessional and unacceptable. People have lives, no one has time to sit around and wait to be left disappointed. read more

Technician seems to know what he's doing. But I don't hear the outcome when my GE refrigerator continues not to get water. Company sucks. Stay away. read more

Time window was 8-12 and showed up 3 hours late, but the tech seemed know his stuff. Waiting for parts now 5 day so far no call or text. We'll see how it goes. read more

fair warning - do not allow this company to enter your home for any type of repairs. its a disgraceful business that has zero business ethics. sub par work at best. contact any other repair. do not use. read more

Warranty work on my 1.5 year old LG refrigerator (never buy LG appliances; appliances, warranty and repair service is horrible!). Same experience as other reviewers. Came out, promised to order parts and return...neither happened. Repair order marked complete; my CC charged $399. Multiple on line contacts with LG and via phone beginning May 5, 2025 since no repair done...extremely frustrating experience; finally gave up. Compressor and "sealed parts" gave out on June 8, 2025 before LG could send another tech (had to buy another fridge - non-LG!). Got a refund for $274...A-1 company got $125 for their appointment response!!! Spoke with LG today and asked I be refunded the $125 as well. Request submitted with no guarantee of success. Rated them a 1 because there was nothing lower! read more

Same thing happened to me as others just this week. Cancelled first appt. then didn't order parts. Once they came in, the new repair doesn't work either. Frigidaire made an appt with them on today and they didnt show up. I cled Frigidaire and was told my work order was called in as completed. This company fraudulently filed a complete when they did not show up at my house this morning. Filed a co.plaint with Frigidaire. They are sending another company. AVOID AT ALL COST. I will be reporting them and you should too. read more

DO NOT USE THIS COMPANY! Their dishonesty, greed, and lack of decency has caused my family of 6 to be without a dryer for 6 weeks. Now we are waiting to go through the entire warranty process with another company. Here's the story... We submitted a warranty claim at 10:15 a.m. on August 27 through LG after the drum on our LG dryer cracked while it was under warranty. Later that morning -at 11:42 a.m.,- we were contacted by A-1 Appliance Repair. They scheduled an appointment for September 11. At the appointment, the technician Brian confirmed that we needed a new drum and ordered one, saying it would take 10 business days to arrive. After waiting 13 business days, I called A-1 Appliance Repair. They said the ticket was cancelled by LG on September 13 with no explanation. After contacting LG, I was sent the documentation they received from Brian at A-1 Repair on August 28 - the day after A-1 Appliance Repair originally contacted me! REMOVED PANEL AND DRUM. REINSTALLED DRUM ROLLERS AND DRUM. REINSTALLED PANEL. NO FURTHER ISSUES AT THIS TIME. After talking to several people at LG, it appears that Brian never ordered the part on September 11. In fact, he submitted a completed job ticket to LG on August 28 - two weeks before he even looked at the dryer and one day after setting up the appointment! I don't have any more time to uncover the depths of their dishonesty and the scam they are running. I was told they are probably submitting completed repair tickets to LG and then dragging out the process with the customer until the check clears. My only advice is to NOT USE THEM read more

I filed a claim with my warranty company because my clothes dryer broke. Long story short it's going on two months and still not fixed. When I try to make an appointment to finish fixing the dryer they dont have anyone that can come out that day. They are scammers. read more

If I could leave a negative star review I would. (I'm in Pennsylvania, not sure why it lists my location as San Francisco, CA.. just fyi) Forced to use this company because Lowes warranty company (who is marginally responsive) dictates who to use. Claim filed 7/7, they wouldn't even set an appointment until 8/1. Guy came and left, said needed to order parts. Called Lowes warranty and A-1, no order had even taken place as of 8/9. Miraculously when called in complaining the order gets submitted. They again won't even be able to be here until 8/18.. which I'm sure they'll postpone even further. Kicker is that we weren't even supposed to use our appliance until the part was replaced, which NO ONE INFORMED US OF and now there is other damage to our appliance that the warranty company isn't going to cover. At best, this company is negligent and provides god awful service, at worst they're scammy. Avoid at all costs! Seek another appliance repair company, or do it yourself. You'll be better off. Follow up as of 8/11: A-1 cancelled the 8/18 repair because "a negative review was left" according to the conversation they had with my wife. I wish I was joking - this should be all you need to read about to steer you away from this company. An absolute disgrace, stay away, go literally anywhere else and save yourself the aggravation. Hope you take my advice, but seriously almost 30 reviews and nearly all of them are negative.. if you don't take my advice, take the advice of the vast majority of other reviewers! Follow up as of 8/16: Because A-1 misled the insurance company to believe that they had told us not to use our appliance the insurance company threatened to cancel our policy with 3 years remaining on the contract unless we had the appliance fixed out of pocket and provided documentation that it was in working order. It took us all of 2 days to find another REPUTABLE appliance repair company in our area (in fact we had several contact us back promptly) and have them scheduled to come to our home. In that time span I ordered the part from Amazon and had it to my home as well (FAR SHORTER THAN THE 8+ DAYS IT TOOK FOR A-1 APPLIANCE TO EVEN -START- THE PART ORDER). The REPUTABLE appliance repair company came on 8/16, cleaned up the damaged part and replaced it with the part I had ordered, wrote the "all working properly" letter to the insurance company, AND did a quick little fix on my (unrelated) refrigerator that I asked about off-hand. This appliance company only charged us $75 for the visit, and the part cost me $29.95 - not too shabby, especially for short notice. All of the repairs and letter writing were done in less than an hour. Two days later insurance reinstated our policy as well. Moral of the story? Don't use A-1 Appliance, they are absolute trash comparatively - best case, in a month+ time they MIGHT fix your issue; worst case they'll lie to your warranty company, not warn you of potential harm to your appliance, cause more damage, communicate terribly, waste days upon days sitting on their butts not doing anything, and cost you more out of pocket for someone that knows how to come and do it right anyway AND fix all their mistakes. This garbage dump of a company and it's repair people also were well aware that we have TWIN TODDLERS and that time without the appliance was a tremendous burden, and they still screwed around. AVOID AVOID AVOID! read more

Worse company ever. They tell their employees to lie. It's not the techs it's how the business is ran. Techs can say they need parts office will close the job as fixed without doing anything. read more

Not nearly as bad as the other reviews suggest, they were very responsive to my phone calls. The primary wait was because of the manufacturer, which has been par for the course for my experience with GE thus far. Wish their procedures allowed them to have known common failure parts on hand, they are perfectly aware of what unit they're being called out for in advance. Maybe they don't have this option in the contract with the manufacturer, I dunno, but it would have made things much less inconvenient for our dryer failure. read more

If I could give them 0 stars I would. I had to have a warranty repair done on my clothes dryer. It took the technician two visits to get the problem fixed. But whatever he did in fixing the issue with the dryer, he caused a new issue to occur where the dryer is now malfunctioning every time you turn it on.... to the point where I am basically having to dry clothes one minute at a time because I keep having to restart the dryer that continues to shut off after one minute of drying. This is ridiculous. When I contacted A1 Appliance to have them send the technician back out to diagnose whatever it is he directly caused in his repair/replacement work, I was told that I would need to start a new warranty claim as it is a new problem. And further I was told it was not absurd and ridiculous to have to start the process all over and start a new claim. The problem I am having now is a DIRECT RESULT of whatever the technician did when he replaced parts on the dryer on July 21. And it should be just honest good business practice for the company to have him return to CORRECT THE PROBLEM THAT HE CAUSED!!!!!! SO, NO I AM NOT HAPPY WITH THIS COMPANY AND YOU GET LESS THAN ZERO STARS FOR YOUR SERVICE!!!!! If your warranty company uses this place, demand for them to find you another one!!!! read more

This company is so dishonest. They try to avoid doing warranty work. They lie about work, and refuse to fix issues with no communication. LG told me that they have had several complains about this company. DO NOT USE THEM AT ALL COSTS............. read more

Was told to use this company for a SAMSUNG ice maker repair. They cancelled their original appointment and rescheduled for a later date. Then, on the day they were supposed to come out never showed. When I contacted them and asked when they were going to show up, I was told that they tried to contact me but, I "hung-up" on them. In actuality, I never received a call from them, and in fact was waiting for them. Also, during the call, I was told that I needed to re-contact SAMSUNG, I suppose to reschedule. I did call SAMSUNG, and had them scheduled my repair with a different repair company. I will make sure to let all of my contacts know of this experience; have lodged a complaint with SAMSUNG, and will never use or recommend this company to anyone. Guess I should have looked at the reviews. read more

I scheduled an appt. the service tech came and was very nice. But then he told the main office I was belligerent and disrespectful. i literally had the nicest conversation with him and have it in my ring doorbell . called to reschedule. they canceled. Did it a third time...canceled. This was a Lowe's warranty repair. I will NEVER pay for a warranty through Lowe's again! They didn't help me at all. and A1 is the absolute worst!! Dont ever use them. you will not have a good experience. read more

Bosch recommended this company to repair a 1 1/2 year old dishwasher. Thirty days, 3 service calls & $400 in parts & labor later, dishwasher still doesn't work; original problem hasn't been fixed. A-1 won't credit me any parts or labor cost that their tech diagnosed as the problem, because I was away & didn't use the dishwasher for 2 weeks after pump was replaced. In addition, good luck getting a live person on the phone or getting anyone to return your call. Based on my experience, I can't recommend this company. read more

Service man has great personality. But after paying a total of $745.74 for the combination service call and subsequent repair attempt. The loud noise persists ON THE VERY FIRST laundry load. The nice repairman did not even run a laundry after installing the motor! When I call, I am placed in a hold for the next available person and then either asked to leave a message or the the call is dropped. We were being nice to have paid cash for their service rather than using our credit card as we know that paying cash would help this small business; that was a bad decision! The credit card company would have applied economic pressure to get this resolved. UNHAPPY James Logan!! read more

Beware of this company if you are filing a WARRANTY CLAIM through LOWE'S. The door of my Kitchen Aid dishwasher all of a sudden was slipping on one side whenever I opened it. I never buy a warranty plan for anything but for some reason I purchased the 5-year ASSURANT plan through Lowe's when I bought this dishwasher back in June 2019 as it was the first major appliance we replaced in our first home. I thought it was fate that I still had 2 months left on the plan and something happened. I filed the claim online and scheduled a call and thought this was a smooth and easy process. The repair tech (Chris) came out on time and was very pleasant to deal with. He opens the dishwasher and immediately diagnosed the issue. The hinge pin on the left side had worn off. He immediately starts taking me through the options. He said when this usually happens the warranty department will usually order an entire new frame and make the tech take every working piece off the old dishwasher and put it on the new frame. He explained this was a very tedious process and really wasn't worth the time and effort. He then explained that he was going to put together a repair order that was going to cost more than the dishwasher would be brand new. Two new hinges (which didn't need to be replaced), new frame, 2 hours of labor for 2 individuals and the total was going to be over $1,100. The dishwasher brand new four years ago cost $850 ($1,010 with the warranty). I didn't think anything was wrong with this. Either they were going to replace my dishwasher or they would pay them to do the repair. WITHIN 45 MINUTES of the tech leaving, I got an email from Assurant saying my claim was denied because the hinges needed to be replaced and this is what caused the issue and this was not "normal wear and tear". The hinges were "shearing" the pin and that was not normal. I have no clue how this could not be defined as normal wear and tear. I immediately called the service company and after 3 days of back and forth with them blaming the insurance company and the insurance company blaming them, their number officially disconnected. No more contact, no more calls, claim closed. These guys are definitely working with the insurance company and are in on this scam together to simply deny claims. Getting an attorney involved and looking at a class action lawsuit based on some of the other reviews on here. Going directly to the Lowe's that I bought the dishwasher from to demand a refund of the insurance policy. read more

They were great doing warranty work on our fridge! Will definitely use them again if needed.

Horrendous. Lowes schedules the appointment on their behalf. They do not uphold this appointment and say that the earliest they can arrive is more than one week later. They are unapologetic about wasting a person's time. The only appointment window they can offer is between 8 am and 4 pm. Would never use if were not locked in with the Lowe's warranty. Negative stars. read more

I filed a claim with Lowes because my dishwasher wasn't working. The appointment was supposed to be with A-1 but when they called me the day before, the caller ID said "Brian Brown". I said hello a few times but got no reply so I hung up thinking it was a spam call. They didn't even attempt reaching me again by phone, email, or text. I waited four hours only to find out that they must have canceled the appointment. Reading the reviews, I think they purposely call and don't speak so they don't have to do the appointment and can blame the customer. How unprofessional! read more

Had to use this company because of an appliance warranty. They arrived to diagnose. Came back later to replace part & repair. The new part didn't work, and the repairman told us it didn't work. A-1 Appliance closed out the ticket anyway. No one would answer the phone. My four voicemails were not returned. I had to call the manufacturer again to re-open the service ticket and set up service. A-1 was forced to send someone out, and when they called me to schedule service, they offered excuses as to why they wouldn't call me back. The service repairman successfully repaired our appliance upon his next visit. (note: the repairman was very professional and helpful.) read more

I have never complained about a repair service before, but this company has provided the worst service imaginable. They were scheduled to repair a refrigerator on 1 July 2022 and did not show or call. They were scheduled again on the 8 July 2022 and again did not call or show. On 20 July they were scheduled and they did show up. The technician looked at the refrigerator and said, must be the compressor, can't repair it!! He did not take any measurements and did not use any test equipment, he just "felt" that it must be a bad compressor. He was in my home 20 minutes and said you will have to get another repair person, I cannot fix this. He then left!!....I contacted Frigidaire and they scheduled a reliable company and competant technician to do the repair. If I could have given a zero review, I would have. read more

Anthony is the best technician. So happy with this company and Chris who answers the phone is so kind.

I would give negative stars if I could! Was assigned this company because of Frigidaire warranty for our induction stovetop. They came to our house 4 times and we still do not have a working stove top, a month and a half later. They left after the 4th time, saying they needed to order more parts, but then call back 2 hours later and say it's unrepairable. We call Frigidaire to find out how to get a new stovetop and they say that A-1 filed their last report and stated they fixed the stovetop and closed the ticket!!!! I call A-1 back and they state that they did tell Frigidaire that it was unrepairable. So, I call Frigidaire back, where they read, line for line, each report made from each visit and A-1 NEVER stated it was unrepairable! Stated on their last visit it was fixed. LIARS! Tried to call back A-1 and they will not pick up our calls. NEVER USE THIS COMPANY!!!! SCAMMERS! Getting paid for jobs they do not complete!! read more

If I could give 0 stars I would, as everyone else here this company has been THE WORST to deal with. Got assigned to them via GE Appliance warranty, the first time they ordered a replacement part and the fix was short lived. The second case under my warranty they had to order parts which after over 6 weeks were unable to tell me anything about timeline. Then they started being unresponsive to my phone calls that I would always go to voicemail and they would never call me back. WORST COMPANY EVER - STAY AWAY and push back on your warrenty manufacturer. 6 months and my washer is an expensive lump of crap. Stay away for GE and A1! read more

repair was started 9-20 and finally completed on 11-09. the tech kept ordering the wrong parts for a refrigerator door replacement through warranty. on the next to last visit on 11-7 tbe tech pushed the refrigerator back too far onto the water line flooding my kitchen cabinets. i Made the tech and company aware of issues and because the tech didn't report it even though he was aware they are saying that the company is not responsible. i will be contacting the better business bureau read more

0 Star rating would be appropriate. LG placed a service order and A-1 accepted. I was the work order number. Told by LG appointment is to be 4/27/23. No call from A-1. Tried to call them. Left 1 message asking for return call back. They called my employer instead of my personal number left for them starting they could not come due to no work order number. I have it, even verified with LG, plus left in my voicemail. Tried to call them back since appointment should be for next day. You get a message that you are 1st or 2nd caller in line with hold time of 5 or less mins. After 20-25 mins, your call is automatically sent to their voicemail. LG even tried to call for us with same result. Very frustrating! LG has been trying to help. However, entering day # 5 with a refrigerator. My ticket is being escalated, but need to wait another 3 business days for a response. Will be without a refrigerator for a total of 8 days at that point. read more

Do not use this company! They don't answer their phone. Scheduled them for warranty repair through Whirlpool and they didn't show up, saying Whirlpool is not supposed to schedule their appointments. They scheduled one for us but didn't let us know. We scheduled a third time and the repairman showed up an hour and a half early. It's a rental property so the code to the door didn't work as it was arranged to only work between 1 and 5. The girl in the office said he was there at 1:00 which wasn't true. We have a security camera and he came at 11:30. She said he called us at 1:00 which wasn't true. He called at 11:30. He didn't leave a message. She said the mailbox was full which again, wasn't true. I tried to explain all this and she hung up on me. Called back again to clarify and she hung up on me again. Do not use this company! Rude and unprofessional! read more

Can I give 0 stars? The repairman showed up without the part and said that he had no timetable for when the part would be in. I placed many follow up calls and no one returned my call until over a week later to say that someone would be there to service my dryer the following morning. NO ONE SHOWED UP! I took the day off from work to make sure someone was here and I am still here with a broken dryer. I have called and called for follow up and still NO ONE HAS CALLED BACK. Terrible customer service. I DO NOT RECOMMEND A1 Appliance Repair. read more

Lowes scheduled them to fix my dryer. They didn't show. Evidently this is what they do. Girl calls to schedule for tomorrow blaming lowes. Told her no thanks. read more

A horrible company. Lowe's set up a warranty repair for a I dryer I purchased. The appointment was set, A-1 called to confirm. The serviceman did not show. A week later the serviceman called and advised me he was coming. I explained I was a work, an hour away that I could not make I, but my nephew was home. The serviceman called me later to say no one answered the door and he would leave in 15 minutes. I called my nephew immediately and asked him to look out in the driveway, no vehicle. so I called the serviceman and the call would not connect so, I kept redialing and finally received a voicemail and advised someone is home. I received a very rude call from the serviceman cussing, yelling and carrying on like a child. he said he was going to have me arrested for harassment. Apparently the calls were connecting, he wasn't answering. I did not tell him I am an attorney and me calling after him asking me to call him is not harassment. in WV the legal definition of harassment is: *To be charged with the crime of harassment, someone must repeatedly (two or more times) harass or make credible threats against another person. Harassment is broadly defined as "willful conduct directed at a specific person or persons which would cause a reasonable person mental injury or emotional distress." A credible threat is defined as "a threat of bodily injury made with the apparent ability to carry out the threat and with the result that a reasonable person would believe that the threat could be carried out." I will never have A-1 as a repair service, and I will certainly make a complaint through the Attorney General's office of the State of West Virginia. read more

It has been over a month since a one appliance repair came to our home stated part needed ordered. The real pale person then called Samsung close the ticket stayed it the washing machine was fixed. Which at this time we had to re-open the ticket through Samsung and I have called numerous times A1 appliance repair with no response. They have never returned our call they have never given us a tracking number on this supposedly part that we are waiting on. This has been the worst Repair service I have ever experienced. We started this process on September 3 it is now October 12 and we still have a broken brand new washer that has not been fixed. If I could give you lower than a one star 0-5 stars would be our rating at this point. read more

I am an Electrolux customer, not a fan of A1 Appliance; they should be ashamed of the way their representative treats the customers of Electrolux. I ultimately blame the woman that answers the phone at A1 Appliance. Very unprofessional and very rude. Hangs up on customers if she doesn't like the question as to why it is taking them so long and the fact that they never show up. In my opinion, she is closing/cancelling the work orders and doesn't tell anyone, doesn't answer the phone (I believe as she knows the number and ignores). I called from another number and miraculously she answers and ultimately hung up on me yet again. I call and leave messages upon messages confirming appointments over the last 6 weeks and when the scheduled day arrives, no one shows up! I have given A1 Appliance many chances to redeem their name, the woman that answers the phone keeps digging you deeper in the hole. Electrolux you need to do better in vetting your technicians and their help! read more

If I could give a negative star, I would. this has been the worst company I have worked with in my life. We bought our home from Colony homes in 2021 and moved in officially July 2023. With this home, it comes with a Whirlpool appliance package. once moved in, we tested them all out the first night. Fridge, Microwave and dishwasher all good. Range, doesn't even turn on. We call and get all the warranty stuff figured out since its brand new. get in touch with the nearest repair company, A-1 Appliance repair. Scheduled our first appointment, which was the following week. Mid July. Get a phone call that who ever scheduled that was wrong, and would be pushed out another 2 weeks until the 25th of July. that first appointment the repair man called whirlpool to troubleshoot. orders a part and leaves. haven't heard anything in two weeks from them. Called on 8/7/23 to see what the status of this part order was, and it had been in for a couple of days. So, we scheduled for them to come out on the soonest day, 8/15/23. Repair man (rick) put on the Wire harness and it fixed the breaker being tripped when on, but nothing else. He calls Whirlpools trouble shooting line again, and they close everyday 12p-2p for training. it was 1230p. he just left and said to call whirlpool to discuss this and he would call on his own later that day. My fiancé called Whirlpool and complained for the 12th time and they scheduled for this same man to come out today, 8/17/23 to call and trouble shoot again. My fiancé and I both called off today from work to be here, and 330pm rolls around and no one has shown. called A-1, they didn't even have our work order for today. Whirlpool was willing to send us 75 Dollars to help as we have went 2 1/2 months with out an working stove. A-1 is to say "this appliance is no longer repairable and needs replaced" in order for us to receive the oven we are paying for. Whirlpool is awaiting for response from A-1 and the ball is back in their horrible court. This customer service is horrible and I will never work with them or Whirlpool after this. Communication does not exist and I advise to not work with them. I will have an working stove HOPEFULLY by Christmas this year, but I am not certain. read more