I normally don't write reviews, but my experience here was so frustrating that I feel people should know what to expect. When A-1 Auto Glass first installed my windshield, the molding around it was damaged during the install. The installer told me it was "dry rotted" and even went so far as to tell me where I could buy a replacement and how much it would cost. When I pushed back, the owner confirmed what the installer said but eventually agreed they would replace the molding. Around that same time, I began noticing significant wind noise while driving. When a different tech came back out to address the wind noise and put in the new molding, he immediately noticed the windshield itself hadn't been installed properly. He told me, "We'll get you a new glass." But when the next appointment came, I didn't get new glass at all. Instead, they just repositioned the old windshield and installed the molding. That work left me with paint chips right at the edge of the windshield--damage I know was not there before. I take good care of my car, and I even have photos from after the first installation that show those spots were not there. When I pointed out the damage in person, the tech flat-out denied it, saying, "That was already there, you can see the rust." Later, when I texted him, he admitted they had removed the windshield using string, but when I asked what they used to remove the urethane, he never replied. I also reached out to the owner twice and received no response at all. At the end of the day, I'm left with damage that didn't exist before their work and no accountability from the company. My car was not in this condition when I brought it in, and I'm now left holding the bag to fix their mistakes. I cannot recommend A-1 Auto glass. read more

They did a great job from beginning to end, from the initial phone call estimate until the replacement at my house! Everyone was professional and very nice! The guys arrived right on time and finished very quickly and the workmanship was top notch. Highly recommended!! read more

I selected this shop because of all the 5-star reviews and now I'm pleased to add my own. I contacted them on Thursday evening and my windshield was repaired by their mobile tech Friday morning, Good Friday, no less. They are pleasant, efficient, and very easy to work with. The price was more than fair and they even repaired an additional small crack at no extra charge. I couldn't be happier. It pays to support our local businesses. read more

They did a great job!! Extremely friendly and knowledgeable. Top notch service. Thank you read more

A-1 Auto Glass - New windshield. - Windshield Installation & Repair Near Me - Indian Trail, North Carolina

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Good service. Good communication. No issues. Would use again. Price was comparable to others I called.

Quality of work is excellent, used numerous times and will continue using. Cost is in the ballpark every time, but I'm always going with the family-owned businesses. Dawn and Hank have always been great to work with. The installers are always on time and very polite. read more

Great guys! They came to me to replace the windshield, did it very quickly, explained the whole process and were so kind! Great customer service and very cost effective, would absolutely recommend to anyone! They've both been in the business more than 2 decades and it shows in the quality of the work and their professionalism. read more

They fixed my Toyota camry 2005 and did amazing job very clean and showed up on time and it looks amazing did great job thank you and very outgoing!!!! read more

A-1 Auto Glass - Very good job - Windshield Installation & Repair Near Me - Indian Trail, North Carolina

Hank made it a great experience. Had a problem at first and he personally called and got everything taken care of for me.

I had two windows replaced them of vehicles today Hank and his crew come out and done it done a very good job very professional I would recommend them to everybody read more

Needed a side window and regulator for my daughters car. Hank the owner was prompt and professional, got both for less money than the " franchises" wanted to charge me just for the window. This is the kind of business we need to support, local and independent. I highly recommend A1 and its owner Hank for any of your car glass needs. read more

I would like to start off by saying, that I would like to review businesses because of a great experience. But this wasn't the case with A1 auto glass. This company does not know how to do business. A1 Auto glass in Indian Trail is a joke. I had my windshield replaced on my Infiniti in mid January. In the process the fabric on the A pillar was cut. He said they would take care of it. Long story short. He bought it back 2 weeks later sewed up terribly. After numerous calls and failed appointments that were schedule, my car part was FINALLY replaced 2 1/2 months later. Bad way to do business. Then, called me to charge an extra charge, AFTER I had to wait that long. This review should have been done earlier. My sister's Lexus was screwed up as well. The windshield was replaced and was not sealed right and rain water ruined her carpet which had to be replaced. People please read and write company reviews and do your homework, so that others don't have to deal with things like this. read more

Upon arriving to work on a Monday morning we found the driver side window of our maintenance van smashed, with glass everywhere. After filing a report with the police department, we began calling area companies to get quotes on a replacement window. Not only was A-1 Auto Glass far cheaper than anyone else we contacted, they were the only company willing to replace the glass that day. We are 100% satisfied and would recommend A-1 Auto Glass! read more