Excellent communication, arrived on time, and did a great job replacing the entire windshield…read more Would definitely use again.

Excellent service will use again. Rh. Quality best could…read moreask for.on time equipment all worked as needed

Windshield replacement. Great job. Techs showed up when they said they would and replaced with no…read moreadditional costs. I would recommend.

Owner, Jon Mandel says I reviewed the wrong company. WRONG! You sent two guys to do the work, but…read morethey left, without saying saying anything. You sent me an email saying, sorry you couldn't do the work. My communication with you was really good; your workers were really bad. Here (below) is your quote. Hi Jim, Thank you for reaching out to Safe Auto Glass to assist with your auto glass replacement. The cost of installing your 2007 Mercedes Benz CLK350 back glass in 28270 is $225.00. Our pricing includes EVERYTHING : - all parts and labor - we come to you - clean up and disposal - sales tax - all discounts and promotions Our next available appointment day is tomorrow. To schedule your appointment please call 877-215-7735. Labor-only jobs are prepaid in full and do not come with any warranty. Thank you, Jon Mandel Safe Auto Glass 877-215-7735 safeautoglassusa.com Placing of an order means that you WAIVE YOUR RIGHT to initiate a credit/debit card chargeback under ANY circumstances. All disputes are to be resolved between you, the customer and Safe Auto Glass directly.

Lots of shady people in the auto glass repair business: bait-and-switch, giving low estimates then…read moreupping the price by a couple hundred dollars, etc.). Spare yourself and just hire Brian of Artisan Glass of Lake Norman. Excellent service, friendly, knowledgeable, and competitive price. 100% recommendation.

I had a different conversation with one of Artisan's competitors. The hole was too big to repair…read moreand the crack was too small to replace. It was time to look for another company. Brian came out and said the crack was large enough to replace the windshield. After a two week delay due to other mechanical work on the vehicle we scheduled for yesterday. The new windshield looks great and the mechanical issues have been solved so now I feel confident I can give this SUV to my grandson, if he ever gets a license. Great work and a Great price!

​I highly recommend avoiding this Safelite location. Between this location and the Rock Hill…read moreSafelite, they took turns trying, and failing, to correctly replace the windshield on my Volvo S60. ​On separate attempts, both locations installed windshields that were visibly damaged, once with a black defect and the second with a distortion and scratch. Beyond the flawed glass, both locations failed to properly program the Lane Assist camera and Rain Sensor. My 2 year old car with 20k miles now throwing a rain sensor error and fails to function like it did with a cracked windows... ​After dropping my car off for a full day multiple times only to get these results, followed by endless phone tag to find a resolution, I completely gave up. I called Allstate, and they approved taking the car directly to the dealership to finally get it fixed right. ​Save yourself the hassle and wasted time, especially if your vehicle has advanced safety cameras. Safelite repair, Safelite failure.

Terrible customer service, 6 texts and 2 calls to confirm my appointment, yet the day of the…read moreappointment they don't have the glass. The manager Lillian East is pointless, he also says he didnt give a f#$k and called me a bi#$h because they suck at their job. Well done safelite.

If you go to this place make sure you check on the work they do before pay…read moreIf you are a women ask for someone to go with you cause the lady see you how you don't know anything about cars, if you ask for them to do a good work cause you pay for, they are rude and telling you, you should get the expensive, but we call for an estimate before come in, they did not replace my car windshield correctly and the excuse is just because the cost isn't the same than a dealership, they should said that before we pay for a service, if I pay for a services for the money they ask no matter if it's expensive or cheap I will expect a good service Not recommend to anyone

Edited * The buzzing noise that I had was because they didn't install the new windshield correctly,…read morenot because it was an old vehicle. Safelite replaced my windshield good as new. And of course this shop won't refund my money. * Don't waste your time, maybe the best price in town but you will pay with your time. I've been back 5 total times now to fix the noise that I have in my windshield after it was replaced here. Wouldn't take me in without an appt, and I was a few min late to my "scheduled" appt and they said realistically it's a 3 hour wait now.. I gave the shop and the front desk plenty of opportunities to fix their mistake.

Safelite provides excellent service, professionalism, high-quality product, with great technicians…read more I have been required to use their services from different offices of theirs at different cities and locations over a long career of being on the road for work and have never been disappointed.

If you have a BMW this place will cause you more grief and charge you for it…read more 1. The metal molding on my X3 flew off not two miles from my house because it was not replaced correctly. 2. It rained two days later, found out that the windshield wiper arm elements were not replaced so my wipers did not work. I found them in the engine bay a few weeks later. 3. They can't deal brittle parts and cracked up my windshield cowl during their replacement. The installation was on 7/6, it is now 7/30 and I am still going back and forth on the phone with them trying to get a resolution. They said they would order the necessary molding replacement, after calling a week later they had not done anything of the sort. No one at the shop location is picking up the phone this week. I even went as far as sending their CEO an email on July 10th about this issue. I have not yet received a response from corporate or Renee Cacchillo. I ended up fixing my own wipers after finding the lost element parts in my engine bay. Don't waste your good time and money on this place. It is not worth the headache.

Pricing is very misleading. Visited their website and got quoted one price over the phone for…read moreceramic tint and payed a deposit to confirm my appointment. Price was almost double once I visited the shop. I believe this was on purpose because I overheard several other customers encounter the same situation while waiting for my window tint to be finished. Classic bait and switch marketing so i suggest you visit the shop for correct pricing first. The tint job itself was fine except they undercut a portion of my windshield.

Great customer service and they did a great job with my tint! I will definitely be back if I ever…read moreneed tint again!

From quote to in-office appointment, this was a fantastic experience. Getting a quote and making…read morean appt were all handled via text while I was in a meeting. Super convenient. The quote was about $300 cheaper that Safelite. I was able to get an appt within a couple of days. I arrived for my appt and was greeted warmly by Nate. He made me comfortable during my stay. The waiting area is very nice and conducive work plugging up my laptop at their workstation. I had about a 3 hour wait time, so this was very handy. Free wifi access with good stable internet. I was able to remain efficient while working. I was able to listen to Nate handle calls over the phone while I was waiting. So kind and professional. He listened patiently and answered questions with care. He's the right person to have at the front desk for sure. He talked to me about my window repair and assured me that they service Tesla's frequently, which gave me instant confidence. I'd highly recommend this location. You'll be in good hands. My car isn't finished yet but I have zero worries. Updated review: As I'm sitting there, the manager comes out. I verified that he was the manager and asked Nate if I could speak to him. Of course, he had no idea why I wanted the manager. Brent, the manager comes out and he sits down to talk with me like we're two friends in a coffee shop. He further solidified my experience there as he was also very personable. He already has an appreciation for Nate and that was very evident in our discussion. My car is finished about 45 minutes ahead of schedule, which is also great!!! As I'm paying to leave, the owner comes out, who is also very nice (it must fun be a common thread at that place). I also tell him about how great my experience was. I can't say enough about this place. My car looks good as new and I'm very pleased. Did I mention they were cheaper than competitors??? I hope that I never have to come back for a window repair but if I do, I know I'm in good hands.

We had a horrible storm earlier this month and a limb was thrown into my back window. I live 40…read moreminutes from Auto Glass. However, they were the only business that would email me back instead of calling due to my mother being in the hospital during this circumstance. Zuzu showcased exemplary customer assistance by throughly explaining when emailing back about the quote offered for my glass clearly in detail. He made sure I knew how they would care for my car and responded quickly to fit me in for an appointment that next day. When I arrived I came in the wrong door but they kindly walked me to the lobby and moved my car for me anyway. My two children came with me. They accommodated us with water and coffee. The kids played with the games in the lobby while Auto Glass updated me as we waited. It was such a good interruption from the stress of their grandma being sick. It has been 2 weeks now and my glass looks great. No leaks. I'm so glad I found Auto Glass!! I will easily always make the drive out to them and will pass on their name to everyone I know!! Genuine people and a honest affordable quote. Thank you all for your help!!!