Any time I get the chance, I warn people about this auto shop. The wife/receptionist has a very…read morerude attitude. If you're only going for something simple like an oil change, you might be fine. But if it's anything more than that, I'd recommend taking your car somewhere else and saving your money. In my experience, you can end up paying a lot without having the problem fully resolved. One time while I was waiting for my car, I overheard the owner tell his wife to charge a customer more after they had gotten into an argument. That made me question whether their pricing is always fair or consistent. This was my experience, and I wanted to share it so others can make an informed decision. Consider yourself warned.

After spending $1,800 in good faith, believing I had found a mechanic capable of servicing all six…read moreof my vehicles, I was disappointed to discover the poor level of customer service. Here's what transpired: I had $1,800 worth of work done on my vehicle, and when I picked it up, I noticed a whistling noise that wasn't there before. When I inquired with the front desk lady--who had an attitude from the start--she quickly became defensive. They later found that the new power steering pump they installed was defective, but instead of an apology, all I received was a statement that they would need to warranty and replace it. Today, when I returned to pick up my vehicle, I noticed a rattling noise that both mechanics attributed to fluid on the belt, which was caused by their work. When I mentioned this to the same front desk lady, she insisted the noise had always been present, completely unaware that the mechanics had already explained the situation to me--one even mentioned he knew it would be an issue. Since it wasn't my fault, I suggested I would buy the belt myself and asked if they could install it for free since they caused the fluid issue. Unsurprisingly, her rude response was that they wouldn't do anything for free, and she hurried off to find someone to address my concerns. When she returned, she stated that they would install the belt for free but would no longer work on my truck. At that moment, I decided to take my business elsewhere. I don't even need them to replace the belt for free; their attitude and lack of customer service were unacceptable. It's important to note that I had previously had them replace a valve cover on my Nissan and was completely satisfied. Today, before this issue had occurred, I inquired about repairs for my Ford Expedition. This place will never get my business again, and she really needs to work on her attitude--understanding that repeat customers and positive word-of-mouth are vital for success.

I had an issue that I won't get into here however I would like to shine a light on the important…read morepart of it, the resolution. This company is professional, timely, and after having a misunderstanding over a job , I had a conversation with a lady who works there and she gave me a master class breakdown. The customer service is A+, knowledgeable, informative and the lady who handles customer service is a mechanic herself (after speaking with her, there's little doubt that she herself is well informed and has specialized training herself in what she is dealing with and if something doesn't seem right, she checks into it herself to ensure the customer is being taken care of properly.) The people who work here take pride in their shop, skills, customer service, and work. I have witnessed professionalism at every level in dealing with this company. If you want a job done right, this is the place, this is where I send my mother...

When my BMW broke down, I had it towed here as it was just a few minutes down the road from me…read more Within 24 hours, they diagnosed my issue, provided me with an estimate, and got to work! Their staff are all so kind and educated. There is a reason this place is generally regarded as the premier BMW mechanic in the Triad... I can't recommend this place enough!

We were driving cross country and thought a tire looked low. Mike's Tire and Service was across the…read morestreet and they were amazing!! Brad dropped everything and came out to back the UHaul into correct position and check the tires. The other guys helped and encouraged. Didn't charge us for the air in the tire and peace of mind they provided us. So grateful! Kind and helpful service! Highly recommend!!

We have been taking our Kia and Lexus to Mike's for a while and so glad we found them. Any issue we…read morehave had has been fixed and for a reasonable price. The best part is that I believe they are honest and fair, two things you cannot say about many mechanics. When we needed to leave it overnight they put the car in the garage. We appreciate that. It's not a big fancy place. It's a dependable, trustworthy place. Nice guys.

Knowledgeable mechanics and staff, quality workmanship, overall a trustworthy place for all my car…read moreneeds!

My 80 year old newly widowed mother-in-law took her 22-year-old 2 Wheel Dr. V6 F150 to have work…read moredone, this is about a $6000 truck, we went to pick it up for her, she had already paid for the repairs, the bill was almost $7800, the service advisor was supposed to be a friend of the family, I have sent these invoices to three different shops, the common response was oh my god they screwed her good,

Matt was our mechanic for two different vehicles and was fantastic. Speedy diagnostic and…read moreturnaround on the work when we really needed it, they came through in a clutch for us! We received advice on future decisions that was objective and fair, not "oh bring it in and we'll see". While they do offer limited services (they don't have a balancing rack) it doesn't impact their exceptional customer service and mechanical skills. We'll definitely use Andrew's again.

Andrew's has been providing us quality auto service for years. They are the first place we go for…read moreanything vehicle-related. Have saved us money and peace of mind many times. Matt is an excellent, knowledgeable, and friendly mechanic who goes above and beyond. Can't recommend this place highly enough!

Came to this place based on our friends recommendation and one of them is a mechanic…read more First time we came here was for a Buyer Inspection, we were supposed to go to Jeep but they were full for the week and will cost about 4 times more so there was no question to use their service. We're happy with their service. A year and a half later, I needed to have something checked gave them a long list of things. My husband asked me to go there have it checked. Turns out most of the things in my list is fine. They gave me quotes, set expectations and all that. There were no upsell of some sorts. Pretty straightforward transaction actually, I just brought up everything I have questions about. Asked the price for the check up. Have them checked. Asked something I didn't know or understand. I brought my husband to check on everything right after. They were all spot on!!

First called to make an appointment. Arrived early, service…read morewriter did not have me down for any service. waited 1/2 a day for car to be check out. Made a second appointment to have vehicle service from earlier recommendations. Arrived early. Service writer once again did not schedule me. Long story short, the service was poor and over priced. In addition, they were not honest on the valet service. Never return. PS. Owner was very nice, but his front service people needs training.

Good people and great service. I use them exclusively for everything from maintenance to repairs…read more Jacob is knowledgeable and reasonably priced. Highly recommend!

I had an excellent experience with Jacob from Double Dog Diesel and Auto Repair. He came out to my…read morehome on a Sunday afternoon to repair the door lock actuator in my Lexus RX350. Jacob was kind, courteous, and extremely professional from start to finish. He arrived promptly, explained the repair clearly, and completed the job efficiently. I truly appreciate his willingness to come out on a weekend, which shows his dedication to helping customers when they need it most. I would highly recommend Jacob and Double Dog Diesel and Auto Repair to anyone in need of reliable, trustworthy, and top-quality automotive service.

I 100% recommend this company. Seth the tow truck driver was very professional. He had to tow a car…read morestuck in our yard and did not leave any wheel marks in the yard. Highly recommend. Will use again if we ever need tow service.

Seth was amazing ,he is a great asset to your company . Thank you so much for your help and…read moreunderstanding