I called these guys to pump my septic tank. They quoted $375 to locate and pump. They came out and…read morecouldn't find it. Looked for over an hour. Told us they'd have to charge an extra $88 an hour to look for it. Never found it. They knew where to start but couldn't follow the pipe. Now my husband will have to do it. Not happy at all with their work. Ended up costing and $426 and nothing was done. Highway Robbery

I could copy Denise H's review almost word for word. I…read morecalled nearly 3 weeks ago for them to pump out our septic tank. I was quoted $375 to locate and pump it out. The man on the phone, who I was later told was Andrew the owner, asked me questions about how many bathrooms, bedrooms our house has, how long we've owned it, when it was built, have we ever had it pumped before, does it have a quick access cover for pumping and the big question- do I know where it is? I answered all of the questions and told him I do not know the location but I know where the clean out pipe comes out of the house. Price quoted was $375! To install one of the easy quick access covers it would be $600. I asked how much to pump it with one of those. He said $300. I said I think we'll pass on that. We will either be moved or dead before that would pay off for us. He said they can't guarantee how bad the grass will be torn up with an excavator trying to find the tank I told him, I understand. Over the next 2.5 weeks I talked with several people who want to come on days I'm not here. I spoke with Jason, Andrew, Josh, and someone at the cell number I was given for Carter's. Finally Josh comes today and he's very nice. He tries to not tear up anymore grass than he has to with the excavator. However, he can't find the tank. He calls for help and Tony comes with another older gentleman. Tony calls environmental health dept to see if they have a schematic from the time the house was built and septic was put in. He said they will send the sketch to him on his phone if they have one. The other two keep using a probe and metal locator trying to follow the clean out pipe. Tony says environmental health must not have any info or they would have already sent it. He says he can bring in a camera to locate the tank at $400 an hour or keep tearing up our yard. I opted for tearing up the yard but he tells me later that isn't free. It will be $88 an hour to keep tearing up the yard and looking for the tank. I told him I was quoted $375 to find the tank and pump it out. He said he's sorry but that's what it will be. The older man who's doing all the work chimes in with how he's been doing this for over 20 years and the tank is either here or there but it could take all day to dig and find it and no way is that going to only be $375. I asked who makes the prices? Tony said Andrew owns the company and makes the prices but he (Tony) has the authority to change once they get in the field. I told him I was told $375 and nothing was said about a rate per hour for labor and Andrew knew I didn't know exactly where the tank was. Tony said let me explain what Andrew meant. I said, you explain when someone doesn't understand a statement. I wasn't told anything about it costing more than $375 so there's nothing to explain. I told him you don't tell a customer a price then get to their house and start adding on cost the customer should have been made aware of in the beginning. I said that's duping like a bait and switch and that's wrong. He said well we can't do it for $375. I said then pack it up and go. They did rake the dirt, grass and pine straw back that they had torn up but I didn't pay them and I won't. Don't think what they quote you is the price it will be. I trusted these people at their word. By the way, I called Floyd County Environmental Health, gave them my address, subdivision and lot number for them to look up my inspection report from when my house was built. They had it with a drawing of my septic tank location. Don't use these people.

Let me start up front by saying that we never actually received the service we requested from this…read morecompany. You'll notice I also gave 5 stars. We had just bought a home in Rome, and this is our first home that had a septic tank installed rather than public sewer. We decided that it would be best to have someone come out and take a look at it, teach us if there was any maintenance needed, etc. They arrived prior to their scheduled time after calling us to make sure it was ok to do so. We shared with them our story about just moving in and that the receipt the prior homeowners gave us stating it was pumped/serviced a couple of years ago. The lead technician stated he couldn't in good conscience take our money for un-needed services, and taught us what we should look for and do to maintain a good working system. All without charging a dime. He did open the access port and took a quick look to verify that things seemed to be in good shape. They just got themselves a customer from this interaction - very pleased.

We had a back up in our basement. When we called they told what time they would be there, asked who…read morethey should call and for an email to send a receipt. He then repeated all the information to verify that it was correct. My husband was called when he said he would be ready to go. They showed up on time. The price was accurate and the septic tank was drained. He even told my husband where to get the cover for the place in the basement a toilet would go. I would very much recommend them and I would definitely use them again. Clay Services has our thanks for coming out and I thank them for getting me back in the house without the sewage...so I could have my birthday at home with my family.

These guys are professional and very responsive. They take their business seriously and that's…read moreGREAT! You can't get much better than that!

W & W were professional from the kind lady who took my call and scheduled my appointment to the…read moretechs who showed up on time and did the job right. It was a little tricky because my internet was located very close to the septic tank covers.

Family business that responds to calls and provides the services needed at a fair price. Our…read moreproperty was returned to its original state. They are very friendly and explain what is needed to keep everything running. Highly recommend

Fast, affordable, Honest , was happy with the results and…read moretiming.would use them again

Great punctuality, great service, very friendly. Just all around great experience. I definitely…read morerecommend Keith Lowe to everyone.

We had an emergency need for septic service after recently closing escrow on our home in…read moreSummerville. Keith came right over and had us gas company to know where gas lines located before digging. They came that day. The Lowe's came the next morning as promised. Very knowledgeable, friendly and indicative. We had tried 2 other services who couldn't come. They are reasonable also. Highly recommend