Unprofessional from start to finish. The girl on the phone was rude, the delivery guys showed up 5 hours late, dropped off a microwave that was badly dented, and then acted like it wasn't their problem. Calling them only made it worse--argumentative, dismissive, and combative. Avoid at all costs. No wonder they're sitting at 2 stars on Yelp. This company desperately needs new management. read more

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Like another person said, I would give zero stars if I could. Here's what you can expect from A1 Delivery Company: The incredibly unprofessional installer will park their massive delivery truck illegally on your street and blocking your entire driveway. The incredibly unprofessional installer will come to your home to do a dishwasher removal/new install, not bring any towels or rags, ask you to borrow one and then return it looking like he just scrubbed the street with it. The incredibly unprofessional installer will leave the dishwasher installed clearly not straight under the kitchen counter. The incredibly unprofessional installer will be dishonest about replacing the 10 year old drain hose then pretend not to understand you when caught in a lie. Then the incredibly unprofessional installer will get aggressive and ask if you want the entire dishwasher uninstalled and taken away, while standing in your own home. All of this because he didn't bring the right parts and got caught lying about it. When you call the company and ask for a supervisor because this whole thing is crazy, the supervisor will be speaking to the incredibly unprofessional installer on another line and they'll mock you, talk mess about you and be generally disrespectful about you in Spanish not knowing you are a Spanish-speaking household and are hearing every word, every laugh on the incredibly unprofessional installer's speakerphone. It's a shame because the scheduling guy, a couple of the assistants, etc. have all been great but it's clear this company is rotten from the top. It's also clear why this company has a 2.2 Star rating on Yelp, avoid as all costs. read more

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A1 delivered and installed my new GE washer. First installation they checked for leaks after the installation and everything was great. They were very professional and friendly team. I appreciated the courtesy phone call and arrived on schedule. read more

Installers were rough with the appliances and installed our dishwasher incorrectly. I called them out to correct the installation and they said the dishwasher was defective and initiated a replacement order. After they left I spent 3 minutes looking at it and corrected the problem and it works fine. If they had actually looked at it the first time it would have saved a ton of time and energy. Don't trust them to install a dishwasher drain line correctly. They couldn't do it correctly in two visits. read more

Purchased a GE appliance and A-1 Delivery out of Jurupa Valley was very professional. From the first phone call to notify me of the delivery date, the second phone call from the driver who gate me his ETA within the delivery window promised to the actual delivery, everything was perfect. Highly recommended. read more

If I could give zero stars I would. They are rude. They are slow. I still dont have my refrigerator and I bought it on May 26. Im dreading the actual install now as I am sure something will go wrong. Terrible. read more

They deserve zero stars. What kind of doofus company installs appliances in walls without circuit tracers? A-1 does and earns a F grade! Installers do not use due diligence for installation. Their neglect and incompetence could have caused an electrical fire in my kitchen. They were the installers for a microwave removal and new microwave installation through First American. When installing the brace on the wall for the microwave, the metal screw hit electrical wire, burning the wire and causing a short. Thankfully the main service panel tripped preventing a house fire. Then, they have the nerve to only pay a portion of the electrical bills. If they were to use a circuit tracer, they would have known there were wires in the way. I suggest they pay the entire bill to the electricians to solve the problem (app $2000 with tax). And that is generous since it also cost about 20 hours of MY TIME to be around while the electrician was working on the repairs. read more

A-1 Delivery - Couriers & Delivery Services Near Me - Ontario, California

Unfortunately I can't give zero stars. These company hired as a third party from my insurance send a team to install a microwave, which we have been waiting for 3 months, and when noticed that the new appliance didn't fit and I manifested I was going to reject the service, the employee advised me to accepted and start a complaint with my insurance, just to find out that because I accepted no party is responsable anymore. I trust his advise because he does this all day long. Do not trust this company. They don't have your back. read more

A-1 Delivery - These were the guys. - Couriers & Delivery Services Near Me - Ontario, California

We had an excellent experience for our new gas range delivery and installation. Emerson and Juan were great to work with - very friendly, professional, efficient and they certainly knew what they were doing. It was a pleasure to work with them today! read more

A-1 Delivery - Couriers & Delivery Services Near Me - Ontario, California

I have nothing but praises for Joe and Benito who delivered my new dishwasher. They were excellent in my home. A 1 Delivery you are lucky to have them. read more

My husband went for an interview to work here, did forklift testing, ACED everything. He felt great about his responses and testing he did. They said they would call him. Never received a call. Upon following up a few days later the heavy accent lady said "you did not meet our own standards". She can barely speak English and was unable to state why he didn't pass. Basically said if they don't call you didn't pass. Unprofessional and felt like it was racism, if not then definitely discrimination. I wouldn't bother applying here. read more

I had to cancel the delivery and refund my purchase from GE due to A 1 delivery. They are incompetent, i. e. don't know how to install the appliance and unprofessional; left without installing and did not call back to reschedule as they promised. They made you feel like something is wrong with your house. I refuse to work with them because I don't want to deal with their gaslighting. I am not responsible for their incompetence and I don't want to pay for their service, which is non-existent. read more

I bought 3 GE Kitchen Appliances. When they came they forgot my Range. They brought in my Fridge & Dishwasher but said they couldn't install the DW cuz Hot Water valve was frozen. I had a plumber came out to check and fix another issue & that the valve was fine. When they came back to deliver Range & install DW they ran the DW to check for leaks & left the Owners Manual inside & it got soaked & some of the paper filled up the drain trap. THEY PERTY MUCH SUCKED. BE AWARE IF YOU BUY GE. BUT I DO RECOMMEND GE PROFILE APPLIANCES. read more

Delivered outside of the given time frame. No call ahead. Didn't deliver to the right place just dropped it and didn't remove from box. What a terrible delivery service read more

The women that work in answering the phones are horrible and unprofessional . They lie about delivery dates and then they keep changing your dates . It's a answering and scheduling job its not brain surgery . read more

Was involved in lawsuit involving unpaid lunch, breaks & overtime. Case was won but co won't tell name of attorney to collect money awarded by court read more

Absolutely the worst company Ive ever worked with. Please allow me to give 0 stars. These guys came out 3 time and still were not able to install a gas range. All they needed on last time was a simple part that sells at Lowes for $2 - but did not have it and would not go get it so just left. I fired them after that - DO NOT USE read more

A1 Delivery was hired by GE to deliver and install new appliances purchased from Costco and remove my old appliances. Upon arrival, the delivery man explained he was unable to touch the spigots because they had visible corrosion (the spigots are fully functional but old). So I offered to unhook the old appliances. They brought the new appliances out of the truck, but then claimed they would only install them if I paid them directly, despite having already paid for installation via Costco. When I refused, they refused to deliver, and took the new appliances away. This company tries to extort customers. Do not hire them. Costco says they will try to get a different company to deliver next time. read more

I had a delivery scheduled for Monday. They called and said it got onto their truck so it had to be today, Friday. I asked to keep it Monday because I was on my way to enjoy my day off with my daughter, couldn't be done. So I turn my car around and cancel my museum plans with my daughter. Delivery window was 12-4, and I would be called 30 minutes in advance. By 3:15 I don't hear anything so I call. They were going to have the driver call me. By 3:45 nothing so I call again. Don't worry, he'll be there, but they haven't heard from him either. Past 4 I call again and they said the window was an estimate, but he'll still make it even if it's past. By 4:50 no one has showed up and no one is answering the phone. By 5:20 I left a voicemail. It's now 6:06. No delivery driver. No call back. Total silence. I asked to change the delivery date. I cancelled plans to ensure I'd be here. I called time and again and was reassured that the delivery would be done. I was stood up. This was a terrible terrible experience. The company made me feel devalued. They were assigned by my warranty company so they'll be getting a call from me too. Stay away if you're able. read more

I purchased a new built-in GE Monogram refrigerator to replace an existing unit that had seen its better days. A-1 Delivery was the default service I was assigned by GE. My initial contact, Marissa was super. She was friendly, prompt and did a good job coordinating my deliver. The field supervisor, Carlos had to come out and inspect the job ahead of time to make sure my big refrigerator wouldn't cause any damage. He was very cautious and I'm glad he took the time to pre-inspect the job. Since my townhouse is on the 2nd floor it looked like it wouldn't be possible to do a normal delivery. Instead, Carlos suggested a crane to lift the refrigerator to the 2nd floor. The crew that showed up that morning were on time---Yay! Both the removal and installation were quite difficult and time consuming but the crew was tremendous. They were detailed oriented. They made sure not to damage my home or flooring in any way. And they didn't rush to get it done, instead they took the time to do it correctly the first time. Thanks guys, I appreciate all your efforts. Update: 3 weeks after my initial refrigerator install I had a lot of water leakage that came from under my fridge. I called A-1 and they sent someone the very next morning. They did a superb job fixing the leak which was caused by an older water hose. They diagnosed the problem very quickly. The technicians were very thorough and made sure they remedied it so that I would not likely be having any more future issues any time soon. I'm so appreciative of their quick response and thanks to the field supervisor, Carlos for getting someone to me in such quick manner. read more

Extremely poor service. Has cancelled our delivery 3 times saying there are no trucks available. Did show up once and advised they weren't dispatched with the correct gas and water line lengths. What kind of company is run like this. Are they actually a delivery company, or doing something else for their business. They have accounts with GE and others who apparently were unaware of this poor service record. DON'T use them if you have a choice.. read more

I got my microwave/oven combo delivered and installed by A1 Delivery From my home warranty, First American. Despite reading all the bad reviews, I was apprehensive. But to be fair, I gotta give it a chance. Jonathan and Carlos were great and very patient. My GE appliance fit in perfectly and I am one happy camper. Jonathan even told me he's going to check first if my appliance has any damages because in the past, they have received damaged good. read more

This is my second time having to use this company and once again everything was great! I had to have my refrigerator replaced and everything went smoothly. The delivery drivers were great and on-time and very friendly and helpful! read more

Only thing positive about dealing with this company is the polite and professional delivery guys! Otherwise, these people are unorganized and difficult to get a hold of! Priscilla has terrible customer service and claims she can't talk to American Home Shield or GE yet she this is one company where she gets her work! It sounds like she is just sitting around answering a phone from her couch while being less than helpful and hanging up on people! Terrible Customer service!! read more

These guys were awesome Adrian and his partner did a fantastic job with my GE warranty replacement dishwasher they took the old one out and took it away installed a new one nice and neat cleaned up after themselves were very polite and knew exactly what they were doing they were in and out of my house in about 35 minutes and did a perfect job The office workers were awesome to answer the phone answered all my questions and took care of my installation in a timely manner on time and a job well done thank you guys read more

Idiots ,don't even waste your time abs money . The idiots that work in the office are as dumb as a box or rocks . They messed up my delivery 2 twice , i mean come one it's just a delivery not freaking brain surgery . read more

Horrible service. First visit to install a replacement dishwasher, didn't have enough hose. Rescheduled. Was supposed to be here between 8 to noon. Had to call 3 different times after 12 o clock. Driver NEVER called. Was told the driver rescheduled on his own. Completely unprofessional. Wasted two full days read more

Great service all around the installers are 2nd to none highly recommend this company

I didn't have a choice using this company. (Our builder is contracted with A1). After my first phone call with Pricilla, I researched the company and wasn't surprised by all the negative reviews I read. Not only did they have the wrong information, but they failed to reach me over a three-week period. When the service worker showed up to my home today, they had inaccurate information, and wrong equipment. They also reported false information to their office regarding what they did. Another waste of time. I don't know how they stay in business. I also don't understand rude, ignorant customer service, if you're unhappy in your job, then go find another one (Pricilla). read more

A-1 Delivery was dispatched by my home warranty company to deliver and install a new dishwasher. I appreciate that when I contacted them they called my attention to the fact that my home warranty company had ordered delivery and installation of a new dishwasher but had failed to authorize/request the parts/labor for the water line. Had the delivery people shown up and informed me of this at the last minute I would not have been happy. They offered my a delivery date within 3 business day of my phone call to them. They called me the day before with the time window. It would have been nice to have the time window the day I made the appointment. The technician arrived at 10:45 AM (the window was 10AM-2PM) and he completed the installation within 30 minutes. He did leave behind some papers and trash in my sink but it was not a big deal. Overall I felt they did an adequate job. read more

They delivered our Monogram refrigerator yesterday and did a great job. They were here a week ago and the delivery guys noticed a ding in the door and took it back without a complaint. Scheduling was a bit of a problem but that was mostly the manufacturer's doing. This was a replacement for a a defective unit and i would never buy a Monogram product again. read more

This company was hired by American Home Shield to install a new dishwasher in our house. When they showed up to install the dishwasher, they found that the water outlet valve was jammed, and they refused to install the dishwasher and also mentioned that this was a common issue in homes where the valve is very old (ours was 14 years old). I was told I would get a call from the company to re-schedule. Waited for five days and no call, so I had to call them to re-schedule the install after getting the valve replaced which basically means I had to deal with another week without a dishwasher. I called the company to let them know that if only they had let us know their pre-requisites for installing the dishwasher when I had called the first time to schedule the install, we could have done the check before they showed up to our house to ensure everything was good to go for the install. The customer service rep basically said they don't do it, won't do it and it is not their responsibility to warn customers ahead of time. If this company wants to stay ahead of the game and ensure a good customer experience, they would do well to be a little pro-active in the future. read more

Very unprofessional, delivery guys that pretend they install and do not know even how to uninstall. First American home warranty provided a new Dishwasher, and they were assigned for delivery. The delivery guy told me it is needed outlet and to change the valve. A1 office admin told me it is needed a hardwire and long water line. Well, after long discussion with office on what is really needed before the next delivery, I made it clear that I was going to take care of the installation (hire a professional), due to the pre-requisite's confusion. During the second delivery, I expected the delivery guy to unplug the dishwasher, but he did not want giving lots of excuses (sneaky) avoiding the uninstall. So, to conclude, finally I understood that they did not know how to uninstall the dishwasher (hardwired). Although, they promised will pick it up later in afternoon, (after the installation) they never showed up even after many calls to the office (Christina, Eliza). DO NOT RECOMMEND. read more

We had an appointment between 10am and 2pm on Monday April 23rd to install a new dishwasher. By 2:30 they were a NO SHOW. I left. At 2:56pm the driver called and said he had told his office he was going to be late. They never called me. I just got off the phone with Jennifer who now informs me that it was rescheduled for May 2nd. But they can't tell you a time until the day before. In this case that's Friday. Very poorly run business model. read more

My home warranty company chose to replace my washing machine rather than fix it - thank you, American Home Shield - and selected A-1 Delivery Service to bring it to us and install it. It could not have been a better experience. I was called the day before to set time expectations and received a call when they were on their way. Mario and Juan were fantastic - friendly, knowledgeable and efficient. While Mario worked to remove the old washer, Juan was busy unpacking and getting the new washer ready to go in. The actual installation went quickly and they carted away the old machine and all packing material from the new machine. You will only be pleased if you choose these guys! Great work! read more

My home warranty company was replacing my fridge, and they had A-1 deliver it. The office called the day before to verify my appointment. The delivery men were here on time and gave me a 15-minute warning so I could empty my old fridge. They checked with me to see which side I wanted the fridge to open on and switched it for me. They set everything up great. A few minutes after they left I realized I hadn't emptied the freezer! I called them and told them they could have my ice cream bars and turkey burgers-- but they said they weren't too far and they came back and brought them to me!! In these days when going to the grocery store can be an anxiety-producing experience, I can't express how much I appreciated that. read more

Damaged delivery, rude and unprofessional management. We did not choose A-1, our home warranty service contracted them to deliver a new dishwasher. They could not complete the install and told us they would leave the dishwasher in our garage and return to complete the install later. An hour later we noticed the dishwasher was leaking water in the garage and on looking more closely we noticed that the face was heavily scratched. We called and spoke with Jennifer Anaya who told us the delivery was "closed in their system" so there was nothing she could do and that by acknowledging delivery we had consented to accept damaged goods. We were not told to inspect the dishwasher; the delivery guy explicitly told us only to sign to confirm it was delivered. They also led us to believe the delivery process was not finished as they would be returning to complete the install. Jennifer was rude and unprofessional. The whole process was snakey and dishonest. read more

This company offers exceptional service and excellent delivery and installation. We had a French door refrigerator delivered and the space was quite limited. Carlos and his partner harnessed themselves up and lifted that monster perfectly into place. They hooked it up, set in the shelves and drawers and left the room clean and picked-up all the packaging. Layia (sp) the receptionist/office manager is awesome. Called me back when she said she and accommodated our schedule. This company is awesome. I can recommend them with no reservation. read more

This company was hired by American Home Shield to install a new dishwasher in our house. When they showed up to install the dishwasher, they found that the water outlet valve was jammed, and they refused to install the dishwasher and also mentioned that this was a common issue in homes where the valve is very old (ours was 14 years old). So, I had to go and re-schedule the install after getting the valve replaced which basically means I had to deal with another week without a dishwasher. I called the company to let them know that if only they had let us know their pre-requisites for installing the dishwasher when I had called the first time to schedule the install, we could have done the check before they showed up to our house to ensure everything was good to go for the install. The customer service rep basically said they don't do it, won't do it and it is not their responsibility to warn customers ahead of time. If this company wants to stay ahead of the game and ensure a good customer experience, they would do well to be a little pro-active in the future. read more

WORST delivery experience EVER DO NOT USE!!!! I was expecting a GE dryer to be delivered through them, they said delivery will take place between 12 and 4pm. I called at 3:30pm to ask where the driver was and this female worker that answers the phone just says "the driver will be there shortly and will call you also". She was giving me attitude because I called before 4pm. I said ok and hung up. Well at 4:30pm, I did not get ANY calls from the driver nor the company giving me an update on the delivery status. The same female worker "again with attitude" had me on hold for 10 minutes and when she picked up she didn't even bother to APOLOGIZE. All she said again was "the driver will call you shortly".... WHAT??????? you can't tell me why or apologize for the delay? Whoever the company owner is. If you're seeing this you gotta deal with her. It won't take long until you run out of business because of her. And to add a grand finale to this story, I asked her if she could at least provide how long "shortly" means and she kept saying "shortly". I asked her if the driver was around? or if he was 1-2hours away? and she just said, he's nearby. So I said "ok....?" and this b**** just hung up on me!!!!!!!!!!!!!!!!!!!!!!!!! Tried calling back multiple times and no answer... what a GREAT CUSTOMER SERVICE. I won't let this go. I will file a complaint with the company owner "if they pick up" and also inform GE that they should NOT be working with a company with such poor customer service DO NOT USE. YOU'VE BEEN WARNED. read more