I found this place while searching online for a tailor to repair a tear in my coat. The reviews…read moreseemed decent, so I felt comfortable bringing in three items for dry cleaning, including a $400 coat that needed a small repair. Unfortunately, the experience was very disappointing. The seamstress was not there when I dropped of the coat, they said that she will look and see if she can fix it and let me know by phone. I then find out that she "fixed" my coat without consulting me first, claiming the repair was necessary for the dry cleaning process. In doing so, she actually made the tear worse and ended up ruining the coat. When I tried to address the issue with the staff, the situation only got worse. The employees became defensive, rude, and belligerent. The interaction escalated to the point where I felt uncomfortable and unsafe in the store, as two male associates were behaving aggressively. I haven't even evaluated the quality of the dry cleaning yet, but at this point it's hard to say the service was worth the cost of a ruined $400 coat and the unpleasant treatment I received. It's especially disappointing because I had hoped I'd found a reliable dry cleaning and tailoring service close to home.

The customer service and quality is great!!!! The people are really nice. Especially the women that…read moredoes the tailoring. She is too notch. This is my second time frequenting this business and they do great work. I think the prices are fair being that you are in Metuchen and they do great work, which is what matters most to me. The clothes we had dry cleaned came out perfect and they tailored my son's suit for prom to perfection. You get what you pay for. They have a new customer is me. That's for sure!!!!

Unfortunately I had to give 1 star as this is not an optional feature…read more Dry Cleaners damaged my clothes beyond repair. Told me it's no problem and that he will re-do and fix the problem. Clothes came back the same if not worse. They are now refusing to take responsibility for the damage. If you read a review by Lianne T here on Yelp for the same business, it's such a similar experience. The owner (grey haired guy) immediately came over denying any wrong on his behalf. I had no idea what he was talking about until I inspected the clothing. Terrible customer service, rude and arrogant. I strongly recommend that you explore other options for your dry cleaning needs.

Great Service. Family run and that is important to me. Their prices are great and the quality of…read moretheir work is well above average. I highly recommend New Pearl Cleaners.

Great service, very polite and friendly , did exactly what I wanted.. the only thing I'm not a…read morecustom to is pay first then get your things back after ... where I'm born and raised which is (BROOKLYN New York) they let you pay when its time for you to pick up .. but outside of that .. there good I'll be a returning customer.

The sweetest people you'll ever meet…read more My girlfriend's dress tore outside Jenny & Peter's store. They invited us in, fixed up her dress with safety pins, and gave us cold water on a hot day. When we went to leave, I tried paying them for the waters, safety pins and, more generally, their kindness. They refused to take money. If I could give more stars, I would! Exceptional people.mb

Perfect. Clothes Fast service @ reasonable price. Ty. Lor. I'm gonna need you guys soon please &…read moreTY!!! Great job

Great dry cleaner that also does tailoring they always have everything done when promised in my…read moreexperience. The service is very friendly and helpful and what they charge is reasonable. It's definitely a great place to get what you need done

Quick process of getting my pants altered. Good price for the quality. The person helping me at the…read morefront desk was very nice.

This dry cleaners does a good job. My clothes are dry cleaned up to my expectations and the value…read moreis great. They are very nice and if you let them know you have a particular stain or you have a concern they will gladly address it. If you just need clothes to be cleaned or pressed this place will get the job done.

very disrespectful talk young kid. called me an old man. I've been going to this cleaners for years…read moreand never thought that i would experience this here.

I have been in the dry cleaners business for over 20 years. This store is very bad using regular…read morewater washing machine clean customer clothes. If the clothes wash with perc then it should not shrink and soft. Many times, I told my wife they cheat on customers washing with water the reason saving them money in perc and waste disposal. If you all continue to go here they will ruin your clothes.

I stopped by today to get wash done. I'm a newbie at this. I found this establishment to be clean…read more Very important. The Attendant was extremely helpful...very kind and knew answers to all my questions. Definitely my 'go to' place to wash clothes.

Went here because my hotel didn't have laundry onsite. I was there 8am and was pleasantly…read moresurprised. I was there before the employee and it was a bit trashed from the night washers. When Jasmine entered, she was hustling to tidy up the place. She didn't miss a beat to be sure the space was in order and presentable! And she was very kind! The best part about this was the optional payment method through an app! So easy! I washed and dried 2 full loads for $10. Seemed reasonable to me, but I really have nothing to compare it to. Highly recommend.

it took a long time to get my stuff back. But the end result was good. I…read morewish the communication was better

Messed up my alteration, which wasn't even ready on time. They promised a week. How long does it…read moretake to hem pants? Closed several times during their posted open times recently.

Stole a Button off my jacket, and how convenient he actually took a before picture... who does…read morethat??? he probably needed that button for some odd reason..BEWARE take pictures before you send it there

Great service! Highly recommend for anyone in the area. Always friendly as well! Quick and easyread more