I've been to a few cleaners in the area but recently wanted to try this one out since we were tired…read moreof our other cleaners taking forever (they take all clothes to their main location for cleaning, so it takes 3+ days to get them back). Our cleaners also didn't use as much heavy starch as I had requested, and the quality was going downhill. I dropped off our clothes one morning, mentioned heavy starch on the men's shirts, and was told they'd be ready within two days. No problem. I came toward the end of the week, and my husband's dress shirts could basically stand on their own. They did a stellar job! We've already returned a few times with other items and have remained pleased with their service. Their pricing is competitive within the area, and I find them to be reasonable. The added bonus is the drive-thru, which helps when you're wanting to zip through pickup. The inside is also spotless, and you can tell they keep things clean and tidy.

Clothes always come back with a crisp feeling, And hold the…read morebeautiful look thru many washes

I have been using them for a long time but something has changed. I had to return my clothes a few…read moretimes (within a short amount of time), to be re-washed. They smelled really bad! I've also started to notice a yellow/brown tint or stain on most of my clothes. price is not worth returning.

Worst place ever!!! All clothes ruined. Yellow stains on all clothes. They don't give a damn about…read moreyour clothing. Zero accountability and manager and staff is rude! Period. Take your business somewhere else unless you want your clothes ruined.

I do not like this location. The turnaround is horrible. Mark Perkins is a complete narcissist who…read moredoesn't know how to pick up a phone a call a customer. He only send automated messages but you cannot message back. The app is outdated and needs to be replaced. They don't give any breakdown on the bill. I've tried asking before and they literally couldn't break it down financially for me. They just kept giving me a total and when I was out of town. My card got blocked from my institute and I couldn't call because I was completely out of the country in a completely different time zone than America. My daughter did message the number saying we were out of town at the moment but again he never received those messages because I guess the number isn't meant to received messages. Mark texted saying my clothes had been delivered. On a Friday. When I called my neighbors on Monday when I was able to start receiving messages, my neighbors they said there was no clothes out there. I wasn't sure if they got stolen or what. So when I got back Monday and I had to search for a better number for mark and when I tried explaining everything and asking why my clothes were delivered, if I still owed? He told me they still had my clothes and to unblock my card. I tried explaining that my bank completely blocked my cards due to fraud alerts, he still couldn't give me an explanation as to why they marked it as delivered. When they in fact kept the clothes. I didn't understand the deception behind the situation, and I asked why they did that and he just kept asking me to unblock my card. Very passive aggressive and refused to give an explanation after I had fully explained myself and took my part of accountability but he didn't and only replied with "I'm just relying what the system tells us,". So mark Perkins. Get better ethics and professionalism. Deceiving customers is very immoral. It was clear to me that you believed I was refusing to pay 2/3 bills. So you tried to trick me into thinking you delivered my clothes so that I would call you. Why not just pick up a phone mark and call a customer? Do your job. Don't play games especially when the customer wasn't playing any games. Life was happening and situations like my cards being cut because it sees a tide purchase in America and then a purchase in Korea, well you can see where a banking system would stop everything. You should have picked up a phone. Called a customer and left a message. Not play these silly games. You're a manager behave as one. You clearly saw I had pay one of three charges. Why would I only intend on paying one tab and not two? That one charge locked my account. I explained all this to you via text and you literally couldn't answer me. You kept ignoring my questions and they still kept my clothes after this

While in search for a new quality dry cleaner I drove past this place and finally came in. My…read morehusband had a lot of shirts and suits that needed to be pressed and I own a few suit jackets that needed some TLC as well. The first time I only brought collared shirts to be pressed and a suit jacket to be cleaned. I wanted to test and see if they were a good dry cleaner.They were done quickly and I like that you can text "express" 10 mins prior to pick up and they'll have it ready to bring out to you when you pull up. Since they did a good job on the first batch, I brought all my husband's and I suit jackets and more shirts and khaki pants to be pressed and cleaned. I have a mint green suit jacket that had coffee stains all over the collar and sleeves. I've had it cleaned at another dry cleaners in Katy months ago and they told me it was nothing more they can do. I asked Tide to clean and press it and wallah! 90% of the stains are gone from the jacket I'm so happy. I haven't been able to wear this in almost a year. The staff is very nice and attentive as well. After one pick up they forgot to give me two items of clothing. I was able to call and speak with the manager and by the end of the next day they had found my missing pieces. Excellent cleaning and press service. The price is definitely worth it. Each batch of clothes I take usually ends up being roughly $90-100 dollars and I typically take 2-3 suits and 5-10 shirts. All in all a great dry cleaners!

**** Update**** I've…read moregiven these guys another shot and they have done a really good job of taking care of my clothes. Paul has a great personality and really values the customers. That is truly appreciated. We switched back from Ryan's as they had flooded and raised their prices a couple of months ago. I prefer to go to KW Cleaners as it's on the way to/from the house and hated to change despite the convenience (but if you read the review below, you'll find out why I changed back then). I am happy thus far with their customer service and I am changing this review to 4 stars, only because I really liked the perks and wish they would bring the old ones back or some type of loyalty program. Other than that, keep up the good work. ------------------------OLD REVIEW--------------------- I used to love to go to this cleaners for the low prices on men's dress shirts. In addition they opened at 0500 and I could stop on my way to the gym in the mornings. The nice touch was having a tv with the news usually going so I could catch up while getting the free coffee. Those are nice perks of having a local cleaner. I only had one shirt go missing and they gave me a $25 credit for my future orders without me asking. Great place. Recently they have changed owners and you can tell this guy is all about business and not customer service. For one they raised their prices with no notification to the consumer. They removed the perks (tv, coffee and popcorn in the afternoon)and changed the open time to 0600. This place feels dull and boring when you walk in. Not that it should matter for a dry cleaner but if they have a dull front and only care about their bottom line and not the customer. What are they doing with your overpriced dry cleaning. Needless to say I haven't stopped going there due to convenience on my way to the gym but I am shopping around as I don't want to support someone that isn't even local. This dude owns other dry cleaners around town and in Nacogdoches. Doesn't care about the consumer only his bottom line. Sometimes in business you have to spend a little to keep the customer happy and they'll come back for those little things because it shows that you care. As a side note. If the old owner would have raised the prices to help compensate for the perks. I'd be ok with that

They did a nice job. The blonde woman working the counter was very polite and went through my…read moreclothes carefully, which I appreciated. Some dry cleaners toss my delicate dresses around like they're old gym socks. Everything was ready in 24 hours and looked great. The location is convenient, right off NorthPark Drive, so we'll probably become regulars here.

I'm unsure how my review was removed but here it is again. We had been going to Market Cleaners for…read moreat least 10 years and we went here because it was convenient. I had several items come home missing buttons or poorly pressed. One blazer had all 3 (very nice) "Armani" buttons missing and they never could be found. So, I don't recommend taking nice clothing here. I had another designer top that was altogether missing. The final straw was an experience with 2 young girls working here. I walked in joking that I must look like Santa Clause with my huge, green bag of laundry. They glared at me and told me they did not appreciate me bringing in so many items before closing. One of them was so rude that she was saying the "F" word to me. I told her it was not appropriate in a place of business. She told me she highly doubts I don't say it, so I need to stop judging. What? Anyhow, needless to say we left without dropping off our clothing and we have not been back. There is no reason for this kind of treatment and when we told upper management, they did not seem to care or offer an apology. They seemed apathetic when we brought this to their attention. BTW, I left the store before closing time.

Priced right and very nice people. They have a drive thru…read morefor added Convenience. It is a real mom and pop place.

If I could give zero stars I would. First and last time I ever patronize this business. I took 5…read morepoly cotton blend shirts and 3 poly cotton blend chef coats there yesterday. Told the girl with longhair and glasses that I want them all laundered and medium starch. She took the order and said thy would be ready today. Well when I arrived she cheerfully told me the bill was $87. When I had the nerve to question her, "dry cleaning and adding laundry is expensive l". When I pressed further, of course she wasn't the owner or manager and was forbidden to discuss pricing with customers. Really....thats what she told me. She did also tell me I was rude for being upset. Trust me I haven't been rude yet. I asked her to get the manager or owner and her response I could have a card, which she subsequently threw back in my lap with my credit card and receipt while telling me to be better. I will say that there is no starch in my shirts, a 12 year old could have ironed them better and coupled with the utter lack of customer service and the fact they think they can just rip people off and get away with it.. Nope not this time. Do not ever patronize this business. They are shady and should not be in a guest service industry stealing from people right in front of their face. Deceptive business practices is an understatement

1st time utilizing, and the last. One collared shirt, two pants 31$. It's like stealing candy from…read morea baby. Unfortunately, I had no choice because everything close was closed and to get in the front of Kingwood would cost me 40 minutes of my time. Avoid at all costs unless you want your wallet to disappear I couldn't imagine taking 20 garments in.

I've used this dry cleaner since I first moved out here, and I have minimal complaints. The only…read moreissue I do have is when they dry clean my white jacket, it smells like a strong musk from the chemicals they use to clean it. I bring that jacket elsewhere for the sake of my sensitive nose. My husband enjoys having his dress shirts pressed and starched here, and they always do a wonderful job.

Gave these guys so many opportunities to get it together, I just got tired of them not following…read moreinstructions. Yes, they are the cheapest, but you pay for what you get. I repeatedly asked them for no crease on my pants and out if 10 tries, only 3 were correct. The girl up front with piercings just does not care, nor does she want to be there and it shows in her demeanor.

I drop off a couple of items and I didn't notice until today to wear that the Yellow hoodie I got…read moredry cleaned is damaged and they wasn't going to tell me . The other items 8 items are fine by the way

This is the best dry cleaners! I've been going here for a couple months and they always know my…read morename, in fact today as I was pulling up the woman recognized my car and brought me my dry cleaning before I even finished rolling down my window! All the 1-star reviews are from over 3 years ago, maybe they are under new management. Either way, they're great, prompt, friendly, and reliable. And I love the convenient drive through. Highly recommend!

Customer service was great and clothes were cleaned and pressed correctly, and very quick!read more

Horrible service, horrible customer service. No one takes accountability. Loose your clothes or…read morepart of your dry cleaning and don't take accountability.

they just took money off card but not post to laundry card. then refused to refund says they did…read morenot get the money, even when they were show proof of they money being deducted. said to take it up with the bank.

Washateria is super clean and the machines are always in working order. They have WiFi, snacks, and…read morethe staff is awesome. It's big and spacious. I love coming here.