Excellent service! The level of precision and care provided to our vehicles were exceptional…read more The owner stayed in contact with me and let me know that the part that was sent was defective and it'll be a little longer than expected. I was okay with that because he communicated often with me. I would certainly recommend this auto repair shop. The prices are pretty reasonable as well. He actually came in more affordable than 3 other shops we vetted.

This is the best place to bring your vehicle , his work is guaranteed your drop it off at 9 pick up…read moreby 12 depends on the job but never days later

I asked Ed to do a pre-purchase inspection of a truck and he went above and beyond. He got it done…read morequickly and immediately sent me a video of an issue he found. After completing the inspection he called me to talk through everything. He is reliable and easy to work with and I appreciate him very much!

Corey was amazing. He kept in contact with me with updates. He is a man of his word. He came all…read morethe way to Gulfport to get my car and personally returned it when he was short of a driver. He is very honest. I highly recommend him.

Prompt response. Came to my location which was great with my busy mama schedule. Great price. Even…read morefound an extra nail in my tire I didn't know about. Will call the next time the NOLA streets strike.

I fully recommend Lexus of New Orleans. I called them in October of 2025 and told them what I…read morewanted. Very hot GX550. I spoke to Pierce and then put a deposit down. At the end of December I got a call and it was exactly what I wanted. They did not charge me over MSRP like every other dealership. They also sold me the car and I was not a Louisiana resident. I'll buy all my future Lexus vehicles from because the treated me fairly.

1) not helpful and full of ambiguity and suspense on what it will cost to repair the car!…read more2) scope creep and assumed problems before even inspection done 3) never told there is a charge for inspection to see what's wrong when Firestone did 21 pt inspection and already ;listed teh issues are of charge an info was shared with Lexus service advisor - when I declined to repair there , then only service advisor Linh Nguyen said charge of $230 will need to be paid! Then additional surprise when he told me that a 2% credit card payment fee will be charged. I am in Dallas and car in New Orleans with son in college there.No Lexus dealership ever charged men for paying with a credit card and my whole family owns 3 Lexus cars! This is downright "cheap". Advisor told me to give feedback in this survey! Very unprofessional dealership and advisor! 1. there should be n o charge for an inspection to find fault and provide a quote like Firestone and other Lexus dealerships in Texas etc 2. there should be no charge for paying with a credit card like at all other Lexus dealerships in Texas etc 3. full transparency on cost of repairs vs hidden " we do not know until we fix this and test" yet being charged $230 for incomplete inspection! Better professionalism vs a cheap shop attitude! Worst car repair shop - doe snot stand up to the LEXUS brand and status!

Absolutely the best place to get your car worked on no matter what. Ask for Todd. He is the man…read morewith the plan. And you can read my book while you're waiting. It's on the table in the lobby.

We had a wonderful experience with Joel and the rest of the team. They were kind, accommodating,…read moreand very straightforward. The price was very reasonable, and they finished the work quickly. One thing to note is they close at three, so plan accordingly. I 100% recommend.

I had a piece of metal in my tire, they fixed it I was in…read moreand out 15 min max. Highly recommend!!

Stopped in on Fri to ask if I needed an appointment for an oil change. Was told no, just drop it…read moreoff, takes about an hour. I told him I would be back Monday and he replied he opens at 8am. I show up Mon 8:15 and there is another person sitting in their car waiting. A young guy was just opening the garage doors. I asked if I could get an oil chg. He says sure just move your car. He proceeded to back a vehicle out of the garage and drives off. About 5 min later the person I spoke to on Fri pulls in and parks next to the other car waiting. They both get out of their cars and were talking for about 15 min looking at some stuff in his truck bed. Meanwhile I am still standing there. Eventually they finish and he approaches me and I tell him what I need. I give my contact info and leave my keys. He said he will call in an hour or hour and a half. I killed time at starbucks but after 1:35 minutes I walked back thinking they must be finishing up. Well he had not even started on it. I saw two people waiting inside the office and he was talking to someone else. I told him I couldnt wait any longer and asked for my keys. He returned them without a word, no explanation, no apology. He handed my key over and turned to talk to someone not even looking at me. I was looking for a new place and sadly this was my 1st (and last) attempt to establish business with them.

Knowledgeable, professional and cost effective. Customer friendly and honest about repairs done…read moreand needed.A hidden GEM..THANKS LOGAN AND STAFF.

Logan helped me with my BMW X1. Cost effective and speedy and CORRECT work was performed. I am a…read moresenior and watching my expenses is important. Thanks

20+ years of reliable, knowledgeable, and courteous service! Mr Henry and Mr Mike always go above…read moreand beyond. They are the only people in the greater New Orleans area that I trust to work on my car. THE ONLY PEOPLE. They are highly in demand because people know a good thing when they see it. When I've needed minor things done before such as oil changes or tires patched, I've ventured to other people because they are closer to where I live. This was when I was younger and less intelligent, of course. I stick to who I know I can trust. Automotive Services is the only place I go to for my maintenance, repair, questions... everything. You can't go wrong with them.

OUTSTANDING SERVICE!…read more I had a problem with my brake calipers locking up. After reading self help web sites on potential costs I was prepared for the worst. I took my car over and spoke with Mike and Henry on the issue. I was really surprised on how well they treated me. When they looked over the problem they were able to quote me a much lower price than expected. Furthermore, I really felt as though they were looking out for my best interests. They saved me a ton of money on getting the car back to a driveable state without pushing additional unneeded repairs. When I picked up the car, not only did they fix the main problem, but also tightened my belts that were squealing with no additional cost. These guys are AWESOME!. Don't bother going anywhere else for your automotive work.