Alvin was great! This was the first time I had Alvin as my annual service and maintenance for my…read moreFrench drain (sump system) and backup battery. He was professional and knowledgeable and explained clearly and thoroughly. We would not hesitate to recommend Alvin. Ron C. West Roxbury

If there were a negative star (Charlie Sheen?), that would be the rating. This would take far too…read morelong, so I'll number it and try to be concise: 1) Sales Rep told us "no demo required" and drafted a plan for somewhere between 9-11 galvanized steel piers to be driven into "bedrock" (later explained to not be the case). 2) $10K deposit already processed when the crew showed up. a) "This diagram is inaccurate." "We need to go under the deck and rip up the first 8-10 planks". b) Wrong - we can't go under the deck. "We need to chisel out the floor at the rear of the garage to install 4 piers there". 3) AFTER I was told they had to go in through the garage floor, I told them not to come back, and I needed a day to review all changes, send me a new contract, and drawings. After digesting all the changes, I called and asked if I should grab some 12 mil plastic sheeting to cover up everything in the garage. Digging, cement dust, dirt = headaches. "The crew will take care of all of that for you". After you read this, LOOK at the garage pics, and EVERYTHING the crew DID NOT cover. Free of charge, I get to take everything from my garage and remove the layers of cement dust and dirt off all of it. All my tools, the kayaking equipment, all chairs, the 9 ft high shelving - EVERYTHING. They only had to say "yeah, probably a good idea", and they'd be off the hook. But not Ground Works. It's a DNA thing to just tell anyone what they want to hear. That would have taken me 45 minutes, but now I get to spend hours on another Keystone cops outcome. 4) This 3-4 day job, tomorrow am, 23 Jun, will be day 14. 5) They had an excavator, all the dirt, boulders, and other loose stones parked on the side of the lawn for 13 days before removal. 6) AFTER finally removing the excavator - 22 June - the crew told me I was supposed to remit payment. a) They haven't addressed the large crack in the corner of the garage, and b) I financed 60% of the job through their 3rd party finance company, GreenSky. There is no money owed them, once they finish - it's now on a payment plan through GreenSky. PS - Their office has NO IDEA how this works. Called 3 times to ensure billing would be applied to the account we were approved for. NO CLUE AT ALL. 7) They also had to dig to the foundation on the R side of the garage (known). They dug it up to spill over the retaining wall into the neighbor's driveway. The neighbors couldn't use half their driveway for the same two weeks due to dirt and stones falling into their driveway. Read GROK (preferred AI), & their BBB ratings (33 W Bacon St, Plainville, MA specifically). There is always an excuse, and it's death by a thousand cuts with these guys. I NEVER WANT ANY COMPANY TO LOSE WORK, because there are too many people who lose business because ppl want their butts kissed. Absolutely not the case here. LOOK at the pics, and imagine this is your yard, your house, and all the extra work you get to do after they've left. This is only written so no one else has to go through anything like this, and I'm kicking myself for not trusting my gut. When you see the images of their dump truck in my neighbor's driveway, that's when the home office told the kid to run to Home Depot and jack in some hydraulic cement into a large foundational crack. It was exposed when digging, but they never addressed it. Now it's "sealed" only from the ground up. Good riddance, and I'll dig it out myself to not have them come back. THAT'S how they completed the job. Remember, this company told us 3-4 days. The ONLY reason I agreed to ripping up the garage floor was that I would have it back in a few days. The left hand never knows what the right hand is doing. I hope they read this, and refute it - I'll be happy to elaborate further, this is enough for now. Again, use your preferred AI for reviews, prompt it for follow-ups, delays, service, complaints, and the longer list of complaints for return calls. Prompt for BBB issues with Ground Works at this location. No pun intended, but DIG DEEPER. You do not want this experience.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Please do not hire this company. They start at a reasonable price then find all kinds of things…read morewrong and the price keep going up and up. They pressure you to sign a contract for the work and the work is subpar. It does not meet code or professional workmanship. They sat in my house for couple of hours until i signed despite the fact that i told them i had to check with my attorney and would let them know in the morning. They refused to leave. I should have called the police right then and there. I did contact the police later that week when i saw the results of the job. I also checked with city hall to see if they had pulled a permit as I was told by them that they had the inspector coming next week. This was after they finished the job and wanted payment. Lo and behold city hall said no permit was pulled and no inspection was ordered. Their names are Freddie and Matthew. The work was done by 2 gentlemen who do not speak English. I will be taking legal action on this matter to recoup what i paid since I have to have all the work completely redone and it has comprised the integrity of our 4 season room. I also just recently lost my husband and they preyed on that. Unfortunately, i was scammed. I repeat, do not use them.

From the owner: Revive Masonry & Construction is a top-rated local masonry company providing the highest quality…read moreservices to our clients. For over 20 years, we have been helping our clients achieve solutions for their masonry and hardscape that best resemble their ideas and always fit their budgets. Revive Masonry & Construction is a Boston, based company serving whole of Boston.

I think the pic says it all. $8500 to put two handrails for an elderly relative. I don't think they…read moreeven read the request.

From the owner: We are a small company located in Norfolk MA Specializations…read more-pavers -repairs -patio -retaining wall -walkways -concrete repairs -concrete pad - brick work -wall repairs -foundation repair -reinforced concrete ramp - all other types of concrete work. -tiling -grouting -repointing waterproofing 774 529-6875 Our prices our fair. Willing to work with the customer for a price that we can agree on. Give us a call today!

Homeowner beware! First, when they come to your home, they have have a set amount of time they have…read moreto be there (I believe 2 hours) so set some time aside since they "can't" leave. Next, they won't even set an appointment without 50% deposit. Ok so we agree to it and pay a decent chunk to them. They show up to do our garage apron repair and can not do it, don't have the right tool and say they cant do it (a couple of weeks later we have it done by someone else). I call for a refund and they keep $500 of the deposit for a 40 minute drive. Total ripoff.

I was petrified that my house was going to fall down because a stone from the foundation was…read morepopping out. Matt took a look at it and reassured me that it was just masonry work that was needed. He checked out the basement and all around the house etc. When I asked how much I owed he said nothing. So you can trust these folks not to try to sell you work you don't need. He didn't make me feel like an idiot either which is a plus . Now off to find a mason!