Alvin was great! This was the first time I had Alvin as my annual service and maintenance for my French drain (sump system) and backup battery. He was professional and knowledgeable and explained clearly and thoroughly. We would not hesitate to recommend Alvin. Ron C. West Roxbury read more

If there were a negative star (Charlie Sheen?), that would be the rating. This would take far too long, so I'll number it and try to be concise: 1) Sales Rep told us "no demo required" and drafted a plan for somewhere between 9-11 galvanized steel piers to be driven into "bedrock" (later explained to not be the case). 2) $10K deposit already processed when the crew showed up. a) "This diagram is inaccurate." "We need to go under the deck and rip up the first 8-10 planks". b) Wrong - we can't go under the deck. "We need to chisel out the floor at the rear of the garage to install 4 piers there". 3) AFTER I was told they had to go in through the garage floor, I told them not to come back, and I needed a day to review all changes, send me a new contract, and drawings. After digesting all the changes, I called and asked if I should grab some 12 mil plastic sheeting to cover up everything in the garage. Digging, cement dust, dirt = headaches. "The crew will take care of all of that for you". After you read this, LOOK at the garage pics, and EVERYTHING the crew DID NOT cover. Free of charge, I get to take everything from my garage and remove the layers of cement dust and dirt off all of it. All my tools, the kayaking equipment, all chairs, the 9 ft high shelving - EVERYTHING. They only had to say "yeah, probably a good idea", and they'd be off the hook. But not Ground Works. It's a DNA thing to just tell anyone what they want to hear. That would have taken me 45 minutes, but now I get to spend hours on another Keystone cops outcome. 4) This 3-4 day job, tomorrow am, 23 Jun, will be day 14. 5) They had an excavator, all the dirt, boulders, and other loose stones parked on the side of the lawn for 13 days before removal. 6) AFTER finally removing the excavator - 22 June - the crew told me I was supposed to remit payment. a) They haven't addressed the large crack in the corner of the garage, and b) I financed 60% of the job through their 3rd party finance company, GreenSky. There is no money owed them, once they finish - it's now on a payment plan through GreenSky. PS - Their office has NO IDEA how this works. Called 3 times to ensure billing would be applied to the account we were approved for. NO CLUE AT ALL. 7) They also had to dig to the foundation on the R side of the garage (known). They dug it up to spill over the retaining wall into the neighbor's driveway. The neighbors couldn't use half their driveway for the same two weeks due to dirt and stones falling into their driveway. Read GROK (preferred AI), & their BBB ratings (33 W Bacon St, Plainville, MA specifically). There is always an excuse, and it's death by a thousand cuts with these guys. I NEVER WANT ANY COMPANY TO LOSE WORK, because there are too many people who lose business because ppl want their butts kissed. Absolutely not the case here. LOOK at the pics, and imagine this is your yard, your house, and all the extra work you get to do after they've left. This is only written so no one else has to go through anything like this, and I'm kicking myself for not trusting my gut. When you see the images of their dump truck in my neighbor's driveway, that's when the home office told the kid to run to Home Depot and jack in some hydraulic cement into a large foundational crack. It was exposed when digging, but they never addressed it. Now it's "sealed" only from the ground up. Good riddance, and I'll dig it out myself to not have them come back. THAT'S how they completed the job. Remember, this company told us 3-4 days. The ONLY reason I agreed to ripping up the garage floor was that I would have it back in a few days. The left hand never knows what the right hand is doing. I hope they read this, and refute it - I'll be happy to elaborate further, this is enough for now. Again, use your preferred AI for reviews, prompt it for follow-ups, delays, service, complaints, and the longer list of complaints for return calls. Prompt for BBB issues with Ground Works at this location. No pun intended, but DIG DEEPER. You do not want this experience. read more

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Tyler E. was very personable, professional and informative. In addition to the services he provided, we did a walk around the house and talked about some potential issues to consider for the future. I give him a "great" rating! read more

I wish I had read some of these reviews before I have them a deposit. It took 3 appointments to just get someone to my house for a "free estimate" then showed up on the wrong day and a day I was very busy. I very reluctantly decided to go with them, as the representative stated he would definitely stay on top of things as he was the project manager. So gave a deposit (dumb) Im thinking now reputable companies should NOT require a deposit, because on the first day they no showed no called. They finally reached out and said the crew just didnt bother to show up. Great, but what do I do, they daid them give me a discount. Ugh scheduled another day and of course after waiting around for 1.5 hours no show no call again. No response from texts sent to the office woman Holly who said to call or text and she would respond as that was her mobile number. And still they have a pretty large deposit. Absolutely horrible. If it could be 0 starts that would be too good. read more

Groundworks - Masonry/Concrete Near Me - Plainville, Massachusetts

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I'm happy to be able to update this review on Groundworks! The GM came out personally to look at the job and said he would correct all the issues created by his crew. Guess what he kept his word! Mostly everything was fixed back to its condition before they came out. Now with all the recent snow and all the melting thats taking place, my basement would have been a literal disaster. But its not, its super dry and smells great and is airtight. I'm so thankful I called them when I did and that the work was completed in time for the snow fall. I 'm also super thankful to the GM for being thoughtful and following thru on his commitment to provide a superb service along with great customer service. read more

Scheduled first free service with Groundworks since they bought out BusyDog. Tech insisted it was not free and charged me $450 and would not leave unless I gave a check. Have not heard back for three weeks. No receipt. No report as promised. Does not answer emails or phone calls. One and Done!! read more

Had a bad winter with the Blizzard '26. Freeze and thaw cracked foundation. After reviewing and researching for a reputable and capable company, I called Groundworks. Ben Settle, the Inspector came out and did a thorough in-depth review and analysis. He had the answer to our situation. Peter Greene walked us through operations process/finance options. Everything was so reasonable. We were in good hands. Jacqui Yarrell assisted us several times as well. These folks really took care of us. Then a team of non-stop nose to the grindstone professionals led by Troy Wiley literally dug in. They knew their business without a doubt. They came with Ben's plan in hand, tools, supplies, and answers to any questions and encouraged questions. We need more stars for these folks! read more

We hired Busy Dog who this company bought. For what it's worth, we don't get water anymore. However we had a lot of back and forth over finishing the job: Repairing the walkway bricks they dug up and put back improperly, replacing the fence pieces they broke, replacing a plug and cap for a radon machine that has been unusable since installed, filling in a hole in middle of basement that was noted during first visit. When you buy a company, you get the good and bad. Would love to update this review and say that Groundworks did right by correcting the suckiness of BusyDog. Stay tuned... read more

The crew that did our work, Guiles and Kevin, were outstanding. Professional knowledgeable kept us informed all the way. They busted their butts to get job done right. Thank you read more

I hired Groundworks to reroute my sump pump piping. When the crew arrived I asked to revalidate that the water coming out of the drywell would not run back towards the house. Unfortunately it is... During the installation when they were digging they ran into my downspout pipe. Their recommendation was to cut my downspout pipe (which was about half way between my house and the dry well), and add a 4 way connector so that the sump pump piping could route through it. There's now a serious leak from doing this (see photos and video). Not only is the water coming up through the ground, its also come up out of my downspout and ruining everything around it. I'm very worried that the water will eventually leak into my house due to the downspout being connected to it. Finally, the crew left multiple pieces of trash in the yard, my pavers in random spots, and left a giant puddle with dirt and mud in my basement. I've called multiple times, been told that the Service Manager will reach out to me, and still have not heard back. Would love for someone to come to fix the leak and reroute the piping to a place where any of the water coming of of the drywell doesn't flow back to the house...incredibly disappointing! read more

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Scheduled a free inspection for a suspected moisture issue. The inspector that came out and told me I had major foundation issues that could cost tens of thousands of dollars to address. It was an alarming visit. We were so spooked, that we hired a licensed structural engineer, at a cost of $800, to assess our foundation and home. They found no issues. I would recommend hiring a structural engineer before moving forward with a project proposed by Groundworks. read more

I had an issue with my sump pump and Caleb and Tyler came out to replace my pump with a new one. They arrived on time and were very professional and friendly. When they completed the installation they went over exactly was done and answered any questions I had. They cleaned up the area they were working in and I couldn't be happier with their service. Caleb was especially thorough and wanted to ensure I was satisfied with the job. Groundworks is the best investment for your home if you have issues with water in your basement. I would highly recommend their business for any of your waterproofing needs. read more

Fantastic experience from start to finish with Groundworks Boston. The sales rep Shawn was professional and knowledgeable. No pressure. The install team led by Foreman Kevin were on time, hard working and very friendly. Had the job done in 2 days. Sump pump system with 95' of interior foundation drain system. No more worrying about water. I'd highly recommend them for your next project. read more

Horrible experience from start to finish. Impossible to get anyone to call you back or show up. The job still is not done.

Hired Groundworks (formerly Busy Dog) to add onto a Busy Dog system installed earlier this year. Waited 2 months for them to come. During the quoting process the operation manager identifies another area that may have water issues. Says he wants to open the wall in that area at demo. Crew comes and does demo and opens spot where manager thought there may be water. Confirms there is water there. I tell crew that I want them to continue to open wall to see how far water comes in on that wall. Foreman agrees to do the work. Next day crew returns puts in drain, cements everything over and leaves. Still have water coming in additional location. I ask foreman why he didn't open like we discussed. Says it wasn't on initial spec. I questioned why a change order wasn't initiated and why they cemented in drain when they will need to attache more drain to it. I am told to "talk to the office". I eventually talk to the general manager and we agree on a price to extend on to additional wall. So I say is the crew coming back tomorrow to finish. GM says to talk to sales guy, sales guy says he needs to talk to operations. Been a week and my walls are still torn open and I had to remove baseboard heat in that space so they could do the work. I tried calling and get dumped into voicemail. So now I am left leaving reviews on Yelp and messaging the CEO and President on LinkedIn. Very unprofessional. read more

I had a crack in the foundation of my house and called Groundworks to give me an estimate. The inspector/ salesman came and spent 2.5 hours (appointment was supposed to be 1.5 hours max) at my home, telling me I had a structural issue and needed repair asap. I waited a week (scared that my house was in trouble) and followed up with him for the estimate. He said he had the estimate but refused to email it to me, saying he wanted to meet me and go over it in person. I said I'd like to see it first so that I may formulate questions, as I like to sit with information and think about it. He said ok he would send it, but would still like to meet for 20 minutes to go over it in person. We arrange to meet, and in the interim he does not send me the estimate as promised. So I have literally no idea what to expect. Once we meet, he shows me the scope of work, tells me the situation is drastic and needs to be fixed to the tune of $13,000. After seeing my shock, he says he can give me a discount if I sign the contract the day of him reviewing it with me. Now 50 minutes into his proposal, I remind him that I have to leave (and will now be late for my next appointment because he told me it would only take 20 minutes), but I will think about it and will get back to him that day as I would not like to lose the discount. He then tells me the day of discount actually means right this moment, that if I leave I will be ineligible. But not to worry, he can take my card right now...seriously?! What a scam!! This guy is such a snake oil salesman. I also did not appreciate that he asked me to sit and look at his computer while he towered over me insisting I give him my credit card information. That kind of intimidation tactic, of a man over a woman, is despicable, quite frankly. I would NEVER ever use this company! I ended up going with RamJack, btw, who were very pleasant and offered a lifetime guarantee of their work. I did not use, but also had a pleasant experience with, Pioneer Basement. Their guarantee was only 20 years, so I did not go with them, but I thought they were great and will use them to waterproof my basement in the future. Beware of Groundworks, there are much better companies out there who aren't trying to scam you! read more

Have an issue with basement walkout detaching from home, was worried about foundation. Called for a free inspection, but a salesman showed up, not an inspector or engineer. He told us they'd install piers to lift the structure. He then started looking at our drainage. We don't have water in basement and he also never stepped foot inside the house to inspect. Sold us on the piers and 3 French drains. Told us they were booking 3 weeks out. Told us to have two vinyl fence gates and posts removed so his equipment could get in the yard. We signed for over $10k worth of work and put down a $2300 downpayment. Salesperson messages 3 days later with an install date 4 months out, not 3 weeks out as he had sold us on. We said no, he then came back with 2 months out so we agreed, we had our fences removed. One week out, contractor comes to paint dig lines and says the structure is concrete and they can't lift it. He was supposed to send someone out to see what could be done if not the work promised. Nobody showed nobody called. Our original install date came and went without a peep. We tried numerous numbers and emailed our original sales rep directly. No returned calls, no returned emails. We have been ghosted for over 3 weeks now and all we want is our deposit returned as the work promised was not done and based an this poor relationship management we wouldn't want it done anyways. Our money is being withheld and their is a complete breach of contract. leaving this review seems like my only chance at getting a response. I will never recommend Groundwork's to anyone, its been a time consuming and terrible experience. I'm entitled to the return of my deposit. read more