Never thought I'd be writing a positive let alone glowing review of this place. Always hated…read morehaving to go here and deal with the employees. Don't know what happened in the past year or so but it's an entirely different experience. I had made appointments online and we showed up a few minutes early. One appointment got "lost". Here we go. Gonna be a long night. They weren't able to schedule both of us that day afterall but they did apologize profusely. They took my daughter right back for an immediate exam and 20 minutes later Jada was helping her pick out frames and making sure they fit correctly as well as offering a second opinion on frames that she wouldn't look good in. (Thanks for the help!). We ordered everything and she said it would be two weeks on the outside to get them in. Meanwhile I had rebooked an appointment for the same time the following week. The day of my appointment, they let me know her glasses we in. It was a repeat of the previous week, immediate exam and help with the frames (this time for me) and she (Jada) then fitted my daughters glasses for her. A week later my glasses were in and she fitted mine. Kudos! She knew what she was doing. Did not try and upsell or downsell to insurance. Was polite and friendly the entire time and never gave the impression we were keeping her from playing on her phone or something. She actually helped. Imagine that!!

I made a same-day appointment online because I experienced a concerning ocular event this morning…read more My appointment was for 12:45pm. Unfortunately there was unexpected construction and excessive traffic in the area, so despite leaving early we arrived at 12:52pm ... 7 minutes past my appointment time. Upon checking in, the receptionist told me that they give customers a "5-minute grace period" only and that he'd have to see if the doctor would still be willing to take me. This made no sense, unless the appointments themselves are only 5 minutes in duration? He checked with the doctor who said I could sit down and wait but there would be no guarantee that she could see me. First of all, a "5-minute grace period" is beyond ridiculous, and this so-called "policy" should really be posted on their website so that customers can make an informed decision about patronizing a place so inflexible and unaccommodating. Had I known, I could have probably avoided schlepping out to Bensalem only to be turned away. We asked the receptionist to check with the doctor to see what her thoughts were on losing the business of a family of six patients who go there regularly, and the receptionist told us "she probably doesn't care about losing your business." Okay then! You don't have to tell ME twice. Lastly, since the whole purpose of the appointment was due to a concern about blurred / lost vision, I sincerely hope for their sake that this doesn't escalate into a situation involving medical negligence. TL;DR: Don't go to Visionworks in Bensalem PA unless you want to be treated like dirt and have potential medical emergencies ignored.

I left a previous review and since then spoke to Eyes Express again. There was apparently a…read moremiscommunication in my first conversation with them. They had meant the Doctor was onlyboutbthe one Saturday and not reusing my framesnis an Insurance issue not theirs. I have no idea how to remove my 1st review, so I am adding this one and add that I will happily Continue using them.

We needed to get an eye exam in a hurry for the PA Driver's license exam…read more I must have called ten stores. Many didn't have an Optometrist on the premises that day, or the prices were really high. Eye's express actually had a doctor on the premises and an open slot, with a reasonable price, considering that we didn't have insurance. The staff was friendly and efficient. The doctor was kind and professional. A great experience. I'll be back soon to get a new contact lens and glasses prescription, even though the store is not that close. I also like that they've been in business 20 years.

Really hate to give bad reviews BUT this was by far the worse experience ever. Dr. Thomas is a good…read moredoctor can not complain about him. I suggest he gets a new staff (Alyssa) is apparently always to busy to answer phone calls, to busy to listen to voice msjs, and very busy to give a call back. My fiancé went in the office in late October 2016, and was told his contacts were going to take some time. (A month) Cool. We understand it's a process. We didn't imagine it would take up till February 17,2017 to get contacts. Every time we tried getting in contact with the staff to get an update, no answer. He would leave a message, no call back. Unfortunately it's time to look for a new doctor. Sorry Dr.Thomas.

Dr. Thomas was a great doctor until he hired Alyssa. Then his entire demeanor changed. Alyssa took…read moreover the practice it seemed. She has a major attitude. If you called and she actually answered the phone, she would never give Dr. Thomas the message. If you complained, Dr. Thomas would be rude as well. What a difference from before Alyssa was hired. Lindsey was so nice and professional who was the receptionist before Cruella de Vil was hired. Dr. Thomas actually cared and took a lot of time with you. Messages were returned promptly. It was a pleasure to go there. Once Alyssa was hired, you'd walk in and she would be in the back room with Dr. Thomas and they would both ignore anyone out front. When she would finally decide to come out, she was s complete bi**. . She acted like it was her practice. Their relationship was very suspect. This girl obviously had an agenda when she was hired and it wasn't to just be his receptionist. Dr. Thomas even became unprofessional and behaved uncharacteristic. Shame that he is too blind to see what she's doing. She's ruining his practice. I'll never go there again.

I go to a different office for my eye appointments but I've gone here a couple of times recently…read morefor new glasses/lenses. I currently am being treated for BVD, Ronnie has been exceptional with helping me select my two frames (reading pair and a full-time pair) and then for me to return to get a lens correction for a prism lens. I highly recommend this store and location for their variety of options and for such helpful staff!

I've probably walked past this gem of a location a couple times. I called after I broke my…read moreframeless glasses and spoke with Kim who is just completely wonderful over the phone and true to form in person the entire staff was so friendly and engaging they have earned a customer for life. My glasses were fixed in under 10 minutes they didn't attempt to sell me other business or decide to switch my lenses or anything like that all they wanted to do was make sure that the problem I had was resolved. You have earned my business my family's business and I'm going to tell all my friends about you oh my gosh thank you so much you are truly wonderful and gifted at what you do.

These guys are the best! Always super helpful and friendly, whether it's an eye exam or if I'm…read morecoming in for a glasses adjustment because I fell asleep with them on haha. No matter what I'm dealing with they handle it with skill and professionalism!

Great customer service. The staff is knowledgeable and quick to answer any questions. Highly…read morerecommend.

My insurance covers contacts or glasses. I opt for contacts and Walmart is a great option with low…read morecost frames and lenses. I got two pairs of glasses for under $100. I was told it would be two weeks but it was more like a few days before they were ready. This is my second time using this location and I'll be back.

While the overall experience at this Walmart was a two star epic, special kudos must be offered to…read moretheir vision center in the front of the store. We were in need of a quick and cheap pair of glasses after stepson lost his new expensive pair, and we were not inclined to make the same mistake twice (Shame on me.). The white coats here were friendly, knowledgeable and efficient. We walked in about 20 minutes before they pulled down the chain security fence, but in that time we were able to pick a frame, take measurements, and pay for the glasses (under $100). Sonny boy wasn't happy he was being forced to wear a less rad pair, but he had earned that downgrade. After all, he wasn't offering to pay for anything, despite his negligence. But, I was happy to make a point with him, while the professionals at this small nook in the huge Walmart showed how it should be done. Many thanks, and hope the lesson was learned. Otherwise, we will be back.

Lens Crafters saved the day!!! (Well night- and right before closing I still had awesome service…read moreand care !!) First, love the two gentlemen that were working that evening!! It was weeks ago and sorry to say I forget their names, (sorry guys!) BUT hopefully you know it's you! The service was top notch and both were extremely knowledgeable, helpful, honest, funny, and engaged with my 6 yr old who was bored out of his mind! Thank you both!! I was greeted with two friendly smiles, my glasses were adjusted a few times until I felt comfortable, and the frame assortment and pricing is the best I have encountered with this level of service. Highly recommend the Lens Crafters in Oxford Valley Mall, upstairs, by the old Macy's department store. (I parked at the Food Court and it was the perfect spot to enter in through.)

I came here with the guy I'm seeing to help him pick out a new pair of prescription sunglasses…read more They weren't busy at all when we went; in fact, the three employees were practically staring at the door when we walked in! But Erin, who was fun as well as a total sweetheart, helped us with the different types of lens options,etc once he decided on a frame he liked. She also explained which frames could handle the lenses for his particular prescription which was pretty nice. Although he didn't get them that day, she had no issues with writing down estimates for the various lens formulas with the frames and even offered to call to the store nearest him to see if they had them in stock. Erin was awesome. I highly recommend seeing her if you are in the area.

Checked in for the appointment today and when asked about insurance told them I have the United…read moreHealthcare AARP Medicare Supplement discount network which they replied they knew nothing about it, even though "UnitedHealthcare Vision Network" is listed on their website page under "America's Best accepts most major vision insurance plans". The technician explained that the doctor would do another part remotely. At the third machine the technician said because my "pupils are tiny" she had to repeatedly retake it again and again and again and again and again and again, then needed staff assistance and someone else came in and repeatedly took it again and again and again and again and again and again. After we finally move into the doctor's exam room the technician does some screening, I wait longer and then the technician tells me I have to return tomorrow to finish the exam because the doctor can't do it remotely. I ask why not and she says it can't be done that way I remind her that she initially told me it was going to be remote so what can't be done now and she says "we puffed too much air in your eyes" so they can't complete the exam and I have to come back. She keeps saying "I'm sorry" until I tell her that's not helping. then the clerk out front laughs when I ask will I be charged for this and sarcastically says "yes" so I say I deserve a discount for all the extra time here yet still needing to return and suddenly she's not laughing or joking anymore. I do deserve a big discount for this disgraceful inept incompetence and attitude of dodging accountability that wasted my time and requires another visit but evidently the way staff is trained all they have to offer is "I'm sorry" and sarcasm while they get paid for this disrespectful pathetically stupid service - positive reinforcement for them to keep working there but not for me to return there.

Bought a pair of designer frames from here.Needless to say I dropped them in my driveway and…read moreaccidentally ran them over.Took them to the Bristol pike location only to get new generic frames in return.After a check the warranty had just ended 2 days prior.The manager reassured me that she would honor the warranty anyway .To my delight I thanked her and graciously accepted.After waiting sometime for a call for the frames while in the neighborhood I stopped in just to be told they had no record of our interaction and they could not honor MY REQUEST.Needless to say they aren't Americas best business owners.They most certainly didnt honor their words.Easy come easy go AB the competition is strong in this field.I can see myself shopping elasewhere

Had an appointment today with my 3 year old. I knew it would be a challenging appointment but never…read moreanticipated it would be as challenging as today turned out to be. Dr.Pote and her staff were amazing and super kind , patient and helpful. They truly went above and beyond to make my son comfortable and get the information they needed. Although as a parent I was so upset how uncooperative my son was the doctor and the staff were amazing. I would recommend this office to anyone. Staff is super friendly , accommodating, clean and they are very transparent on services and pricing. Thank you ladies for all your help today!

The doctor and staff here were very friendly and helpful. The waiting area as well as exam room is…read morevery clean. Everyone was very helpful. The woman who helped us with our insurance information was able to give us different pricing options based off of what we wanted as far as add ons. For years we used a big name provider and I cannot imagine why we stayed for years there with them. Feasterville Family Eye Care makes you feel like a person and not just another number. Kudos to the team here :)

I had the pleasure of being waited on by Sierra, Optician, at myeyedr…read more She is a consummate professional, energetic, and meets and exceeds the customer's expectations. My eyeglasses were bent and broken. Within a matter of minutes, she fixed them, cleaned them, and fitted to bring back to life. Outstanding employee !!! My Eye Dr. is most fortunate to have an employee of Sierra's caliber and professionalism on staff. Many thanks !!!

I want to extend my special thanks to Andre at MyEyeDr in Southampton, PA, for his outstanding…read morecustomer service. Andre readjusted three pairs of my glasses on two separate occasions, and each time he was patient, friendly, and extremely accommodating. He never made me feel like a bother, even though I had to come back more than once. I felt a little uncomfortable returning twice, but he didn't bat an eye--he was happy to help and made sure my glasses fit perfectly. It's refreshing when someone is genuinely pleasant and eager to help, and Andre is exactly that kind of person. Thank you, Andre, for your kindness and professionalism. They truly made a difference in my experience!