Cannot say enough about Joy! She was EXTREMELY helpful and made my experience one of a kind! My…read morefiancé and I have been in the market to get a storage unit for awhile now but recently we are needing to move. Joy helped set us up with a storage unit and we got the ball rolling all in a day!

I was lucky enough to get the last 10x26. Very nice lady held it for me. I hate storage prices but…read morethey are what they are. It makes me want to own a storage facility. The place is very conveniently located behind Taco Bell in over by Chesterfield Family Center. The Facility and the gated compound and open seven days a week between the hours of 6 AM and 9 PM. Everyone is issued a code and you can do automatic billing pay online with a credit card. They do not have outside storage. They have many sizes to choose from if they have an opening. Large pathways in between buildings enough for the largest moving trucks or semi's. They sell locks if you don't have one. Hope this helps!

They have been helpful and worked with me on autopay issues. Stuff seems secure and cameras…read moreeverywhere and gated and believe there is 24 hour security on facility as in many places have a live in attendants

The facility is well maintained. The management is friendly. The pricing is pretty good. I would…read morerent from here again.

If I had the option of giving them "no" star at all, I'd check that option. Worst customer service…read moreI have ever received. And I suggest going to a different U-Haul. Do not waste your time, effort, money, or gas dealing with that shady manager or establishment. He's lucky I have not called or emailed corporate offices about his demeanor, his character, his lack of ethics, profiling and overall unprofessionalism. I will not ever forget our conversation, events on that day. Duly noted. Hard to believe that U-Haul, doesn't vet their managers. It's managers like him that run businesses into the ground, and run customers away. My company will be looking to do our business elsewhere in the future. Good Riddance!

Got here at 9 when my check out was supposed to happen. One employee working and a HUGE line…read more It's 9:40 and I'm still 8 people away from getting to the checkout. What's the point of reserving and having a check out time if U haul doesn't care or look at them. They had to know they had a ton of checkouts and to only have one employee working is horrible. The manager needs to be on notice. I used a Penske truck last time and it took me 15 min to check in and be on the road. Next time I'm going back to Penske! Right when I took the picture another employee finally showed up. It's easily going to take me over an hour to check out the truck! Poor service!

The service here is excellent...Brad is always kind and helpful...(we've had some family issues out…read moreof town a lot and he's been quite understanding and reasonable when I've had to make a payment late) the grounds are always super clean and I've always felt safe here even after dark. I highly recommend this storage facility

In immediate need of a storage unit, we first tried a U-Hail storage facility, but decided against…read morerenting the only unit left as it was well over double the size we needed. Given that the plan was to unload our vehicle and immediately leave for CA, and it was 4pm on a Saturday, we were in a bit of a panic to find a place that was still open. Best storage was one of few places with office hours till 5pm on Saturdays so we rang them up to confirm availability. The gentleman in the office set us up with the perfect unit size, at a rate that was great compared to other storage facilities. Drove through the gate (which you can access from 4am (I think?) to 10pm, loaded up our storage unit (all first floor!!), locked up and then headed along our merry little way. Or so we thought... Right at 5pm, while buying snacks around the corner for the road, we discovered that the ID we used to photocopy for their records had been left behind, so we frantically dashed back. The office was closed so we emailed and called, and within 10 minutes someone reached us and returned to the office to give the ID back. Can't even begin to explain how grateful we were, since having your drivers license is pretty important when traveling through multiple states. Even without customer service that went above and beyond, Best Storage would have been 5 stars for pricing, availability, operating hours, and unit accessibility. But returning after hours to get our ID back really meant a lot to us, which definitely put Best well above all the rest.