Cannot say enough about Joy! She was EXTREMELY helpful and made my experience one of a kind! My fiancé and I have been in the market to get a storage unit for awhile now but recently we are needing to move. Joy helped set us up with a storage unit and we got the ball rolling all in a day! read more

I was lucky enough to get the last 10x26. Very nice lady held it for me. I hate storage prices but they are what they are. It makes me want to own a storage facility. The place is very conveniently located behind Taco Bell in over by Chesterfield Family Center. The Facility and the gated compound and open seven days a week between the hours of 6 AM and 9 PM. Everyone is issued a code and you can do automatic billing pay online with a credit card. They do not have outside storage. They have many sizes to choose from if they have an opening. Large pathways in between buildings enough for the largest moving trucks or semi's. They sell locks if you don't have one. Hope this helps! read more

Chesterfield Self Storage - Usually 100% Full but very nice! - Self Storage Near Me - Springfield, Missouri

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Office hours are 0800-1800 M-F, 0800-1400 Sat. Closed Sunday. Clean dry storage. Climate controlled storage.

I have used them once before and was pleased enough. When I had to replace a card meaning the numbers changed I was contacted immediately when the payment was declined and it took only seconds to fix. No extra charges. Having had no issues I went to them when I once more needed storage. Very different. I realized after I left which was close to closing that no one asked me about direct withdrawal. Thought it odd and intended to contact to question it but also thought since they had my info it might be automatic since I wasn't asked. It's been an extremely busy and disconcerting month and I forgot about it. The bill was apparently due on the 3rd. Unlike before I heard absolutely nothing about the payment until the 8th at 1:10 am when they could legally if not ethically charge me an extra $10. I called them as soon as they opened and was told it wasn't automatic and it was my responsibility. Interestingly when I looked at my emails again at about the same time I originally called not knowing opening time a new email was sent saying the card on file was declined. Meaning they tried the old card from before without authorization, if they couldn't run it originally why was ok to run once it was officially overdue? Luckily this month I can handle an unexpected 10 but some months that would be disastrous. In a few months I should be where I will not need storage and if I need it in the future it's doubtful I'll return to or recommend this storage. Its very disappointing this is the new way of their "customer service" as the facility itself is wonderful for layout and security. read more

We have been a customer for almost 4 years and currently live 500 miles from Springfield. I will say the units are clean, and we have never had a security issue here. And at the beginning, the service was friendly and the price was competitive. However in the last couple years, the rate has increased 35%. The office has also changed policies on moving from one unit to another. I was told we could change to a different size unit, but the size I needed was not available and would be contacted when it was. I was not contacted, but I checked back one month later only to find out 2 were available. I saw my name on the contact list on the wall but no one seemed bothered by the fact I was contacted as I was told I would be. When I went to process the paperwork, I learned the policy had been changed in the few weeks since I had inquired (and put on the list) and they would not honor what I was told. I have been in customer service management most of my career, and I am repeated disappointed every time I have to interact with staff. It seems that every dollar made is more important than keeping customers, especially the long term ones. read more

I rented a 10 by 10 climate controlled unit for several months thru Dec 2016. The facility was excellent and the staff were very nice. I only wish they accepted credit cards or automatic EFT bank withdrawals to make it easier to pay more they, but otherwise I was totally eased & would certainly rent again. read more