If I am not mistaken, the cab driver today at 11 a.m. was Dean??. He was amazing. I understand that…read moretheir schedule is tight and that our resident escort was late, but he remained calm, patient, and very understanding. I highly recommend him and would definitely book with this company again.

Sucks, Taxi was late by 16 Minutes, missed my flight and Customer service representative says "We…read moredid our best to accommodate your needs". I did not ask for any compensation, but the tone from the Customer service representative was very rude. Will not use them ever again. I am happy UBER is here to teach them some lesson. These people must realize the importance of good customer service and stop crying about slow business.

outstanding Cab Driver both cabs I took today from your company treated me like royalty. I can't…read morecomplain Keep up the work safely and you'll always me as a

While I can't speak for the whole company itself, my experience was not great. I called through…read morethe App for a Wheelchair Accessible Vehicle to change a booking on the app and was told that the wait would be 25 minutes, however it took way longer than that (around 45 mins), so I decided to cancel the booking through the app. I couldn't see where the driver was either through the tracker on my phone. So I called another company and the other driver from Seven Eleven came at the same time as the driver I called and I was told that since I did not cancel, I was charged $25! I paid out of frustration as their policies do not indicate a $25 charge anywhere ($10, if anything) or that you cannot cancel through the app if you called. https://seveneleventaxi.ca/terms-of-service/ I spoke with customer service and their only reply was that they needed to update their policies. Anyway, my point is to have the policies updated, like now) and clear for customers who use this company. I will not be using this company again.

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.

i ordered a taxi, it never showed up. i tried contacting them, they didn't answer. i had to walk in…read morethe heat. i called them once I got home to ask why the taxi never showed up, and they man told me to not call them next time and hung up in my ear. most ignorant person I've ever spoke to. DO NOT USE THEM.

They are the worst and most unprofessional cab service!! My girlfriend had taken them and was…read moresexually harassed and hit on by the cab driver the entire ride! Further, she made sure to ask for a cab that takes debit/credit and the operator informed her that all of their cabs have the machines. However when the cab driver came he said his machine wouldn't work and that he will drive her to a bank to get him the money while HE WOULD LEFT THE METER RUNNING!!! That is horrible customer service, but once she said she would give him 5 dollar tip on a 7 dollar cab ride and somehow then the meter suddenly worked!!! Further the entire ride he tried to convince her that she should let him drive her to her destination downtown rather than taking the Go Bus, and pressured her the entire ride!! This is the most unprofessional cab service in the area, DO NOT CALL THEM IF YOU ARE A YOUNG FEMALE!!!

City Taxi in Toronto has to be the most unprofessional taxi service I have ever experienced -- and…read moreI travel this way a lot. It was a very dirty cab that had this grungy film on the windows. First off, the radio communication was very very loud ( well beyond what someone would need -- unless they have a disability, then I apologize -- and it was nothing just agitated yelling at one another. He got lost and my passenger had to walk up the road to the next intersection to flag him down). He never acknowledged the mistake or apologized). Another issue -- and a huge safety issue -- was that our driver (taxi #1709) did not have a working seat belt on the passaged seat behind our driver). I was not allowed to sit in the front seat where I would have been safe as it was against, "their policy" (I was rudely brushed off when asked). He replied that he would just, "drive slow" as a solution. I managed to figure out the tangle of seatbelts to squeeze myself into my fellow traveller so I could use the middle buckle (which was not suggested to me, I figured it out myself) Over all, it was a disaster!

Extremely rude and they try to overcharge. You must be…read morevigilant if you dare to use their services

Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because…read morehe said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future.

With drivers cancelling trips at 5,6 & 7. The morning is disgusting. What about the working class…read more You don't promise any pick up for that matter!!! The wait and save and immediate is ALL the DAM same!!!!!

Gayle and I took our last Toronto cab from the Hilton to Union Station to catch our VIA Canadian…read moreguy. Our cabbie was great as he was pleasant to us at the same time he was bluntly and humorously opining about how some drivers who preferred airport runs were "cheating" the system. I didn't catch all the logic, but was thinking the whole time that a guy with this personality would be great in NYC. It was a short ride and we gave him cash, including a nice tip. We also appreciated the extra luggage assistance.

Terrible service. Booked a wheel chair accessible cab from Providence Healthcare to St Michael's…read moreHospital for my sister 3 days in advance. Pick up was 10am. After a dozen automated calls from Co-op Cabs saying they are trying to find a driver it was now 11:15 and I called other special needs cabs in the city and was told no one would be there earlier than at least an hour and maybe keep what I had booked. Finally, frustrated we called Beck Taxi and they arrived within 15 minutes - she was on her way 1 1/2 hours after her scheduled appointment time. Of couse this caused her to be late for her specialist appointment. Such poor service - I would never recommend this company!!