Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because he said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future. read more

With drivers cancelling trips at 5,6 & 7. The morning is disgusting. What about the working class. You don't promise any pick up for that matter!!! The wait and save and immediate is ALL the DAM same!!!!! read more

Ordered Subs from Mr. Sub for delivery1130 to noon. 1230 no subs, went downstairs (we are in apt building) and they were on the floor in the vestibule, had been stepped on and bugs were on them .Had to get rid of them. Contact management at Uber Canada, 3 different people no response. Customer service offered a discount on next delivery, kidding right? Like I would ever order again from you. Driver never called us, did not use our buzz code, nothing. I cannot believe this shoddy service, its terrible. No wonder they are having problems and the driver got a $10 tip to boot. Shame on me. read more

Got charged a cleaning fee in an Uber Pet because the driver wasn't happy with a few dog hairs in his back seat after accepting an Uber Pet fare. Mohit (licence plate DFBT688) is a complete scam artist - if you ever see his name come up, find another ride. Better yet, use Lyft. read more

James never showed. I waited over forty min and have a broken leg so couldn't walk. He wouldn't cancel cause he would be charged and I couldn't cancel cause they were charging me more for the fee than what the ride cost. He drove by my location and never turned in. Uber has gone downhill. U can't even make a complaint about the drivers anymore. U get the runaround worst app ever read more

Uber - My rude driver - Taxis Near Me

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Shittiest delivery company to ever apply for. I live in BC and they would not accept my driver's license as acceptable ID because it is also my BC Services medical card. So, I couldn't get a job with them as the result of this. Weeks of trying to solve the problem, not one positive resolve, just jumped thru pointless hoops and no resolve whatsoever. Uber sucks ass! read more

I pre- booked an Uber from the Toronto Airport. I received a cancellation notice from Uber, that I did not instigate. I looked at my Uber app and it showed the driver still en route. All went smoothly with the ride. However, I discovered I was charged a $23.22 cancellation fee, as well as the ride fee $58.21. I tried to contact Uber about this...went round and round with their chat service - was told nothing could be done. It was imposible to get them to connect me to an agent! Apparently if a driver accepts a ride then cancells it, perhaps giving the reservation to a buddy - he is compensated for the ride, as well as you pay for your ride...qute a scam they have going! BUYER BEWARE of this commpany! read more

Uber driver license plate # DDDY 077, dangerous driving on the highway nearly causing an accident. Silver Toyota Corolla. Uber has no system in place to file such complains. Incident reported to Toronto police with dash cam video. read more

I am pretty frustrated with the Uber Eats app. I ordered four bean burritos from Quesada at 95 Saginaw Parkway, Cambridge. My reason, to treat some people dinner and someone had a dietary preference. To make the order easy for the restaurant we prepared each order the same, all the same toppings, all the same heat. We also chose to go to this location as we were impressed with the Carnitas Regular that weighed just under 1kg. On July 13, placed our four bean burritos and all the burritos weighed in at 390g. We knew something was wrong because the website dietary information said the burritos should weigh 582g when we enter all our toppings and sauces. In our picture on this review, you can see no black bean filling was actually in the burrito, it was prepared with mainly rice. So through the customer support on the Uber Eats App. I placed the complaint in, expecting a resolution because I do owe everyone another dinner because Quesada messed it up. Instead of being of received with a proper transparent review process and someone listening to our customer experience, I was pushed back with a generic message four times until someone said we had hit the refund policy limit. So apparently there is a refund policy limit, but when I first joined Uber Eats, I was never provided this policy- which I can understand because if people knew the rules of refund they may abuse or even make false reporting of order errors. In the end, Uber Eats did not want to arrive to a resolution on my order problems. Since joining, I have made 139.09$ in orders. From Quesada (Cambridge), I have made 60.67$in order through the app and am a regular customer at Quesada on Jamieson Parkway before I frequently ordered on Uber Eats. I am truly disappointed in the inaction Uber Eats takes for fraudulent merchants. P.S. some might ask, why you weigh your food. Someone in my office is monitoring their dietary intake and often watches their portion. To support coworkers we all try to eat the same thing because it's about inclusivity when someone decides to make healthy choices. read more

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This is the second time they have charged me more then the upfront price. Now they are claiming I requested to many refunds so I can't get a refund for this ride. I didn't ask for a refund, I requested an adjustment to the correct amount. I also don't use Uber often as I have a car and I don't drink. When they finally responded, they asked me to keep it confidential. I will not do so as this is complete nonsense. As you can see my trip was $39.88 but in the morning it was changed to $71.88 because of a surge charge that I was not informed of/or I would have taken a regular cab. The last picture shows their response to me. read more

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I have been using Uber for a while now and never had a problem and now I have tried to call and email them to rectify this mistake and I have not gotten any results whatsoever. read more

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They gave my card information to someone who they said is connected to my account. I've asked them multiple times how am I linked to the account and how to get rid of the links. No help at all. The police are involved and I had to go to my bank to get the money back. read more

Worst app for driver don't worry they just protect customer if you are a driver I don't care how good you are if u accept few Worst customer you will have free deactivate and no worry u can appeal that to uber as well . The uber app will tell you processes will take few day but don't worry it will take forever and no phone call for that department doesn't matter you right or wrong they will take customer reviews priority. Your reviews as driver it mean nothing at all that is my experience with uber driver app My rating 4.97 my acceptance 100 % My cancelation 0 % So driver chose high rating customer's only . Whoever low rating for a reason from the last driver believe it . It happen to me for stupid rate for a free deactivate . Lyft more fair and reasonable than uber . Thank you read more

horrible customer service team, driver put me in danger and they did nothing about it

Just nasty....they dont follow the directions or listen fo the customer first a more convenient and time saving trip. They will also continuously pass gas like it's a normal thing to do. Say no to ride share and stick to taxis read more

Uber is a driver's rip-off business. I would never ever get involved in this business if I would know how dishonest this company is. Poor drivers, if they just calculate all their expenses, including car depreciation, insurance, gas, repairs and risk value they will realize they are making $13-$15/hour. Once I got them altering the ride distances to misguide me that fares were properly calculated. when I complained they give $3 dollars and 10 points. I'm definitely looking for another job. read more

Such terrible experience. When I first started using uber, they would handle my complaints and feedbacks with common sense. But now, they would NOT give refunds AT ALL, doesn't matter the circumstances. Even if there are missing items, damaged goods, it doesn't matter, NO REFUND. The last complaint that I wrote, I was just asking for a refund for the whipping cream since the entire carton came in squashed (not leaking yet) and it was covered in dirt. I was able to squish the carton back to its original shape but I still wouldn't dare to use it cause it was covered in dirt. I wrote to their customer service to request for a refund on this 1 item only, not the entire order obviously. No matter what I write, NO REFUND. I even provided photo proof and told them if they needed any additional proof, just let me know. It was a $3-4 item... obviously I don't care about the price all that much, but the principle matters to me and they did not handle this with grace at all. All they send me are pre-written messages that states no refund. I've been a uber one member forever now and to be honest, I am still reliant on it. But I try to avoid using them cause of sooo many negative experiences. They r my very last back up if I can't find another option... read more

Uber doesn't have an authentication process for changing methods of payment which makes it very easy to allow for theft. Someone stole my card information and attached it to their Uber account. Had they required additional permissions, I could have declined, but instead I'm out nearly $160.00. Super disappointing. read more

After several strange glitches that led to unjustified charges for canceled non-existent rides, I decided to permanently delete my account. The last incident ended with someone calling me every five minutes for an hour and a half from different numbers. He introduced himself as an Uber driver and said he wanted to pick me up from the top of Grouse Mountain. read more

Horrible experience took almost 3hrs to get my meal, most persons would have looked for other solutions before it arrives. Worse is the meal becomes cold read more

Uber eats charged me double times for one single order I placed . then after one month's of follow up with uber , where they DO NOT HAVE A PHONE NUMBER FOR CUSTOMERS !! only chat is available via app , which also DOES NOT WORK MOST TIMES . after few messages , they mention the charges will be reversed as its authorization hold ,which is also a fraud term , because nothing got refunded and for one order I am still paying double the cost of my order , so DO NOT ORDER FROM UBER AT ALL . read more

this happened in November, 2024. I had pre-booked an uber to take myself and a friend to Buffalo airport. I made note on the order that we would have 1 large, and 1 medium suitcase. I thought it seemed pretty obvious that we were going on a trip. the day of the trip, I received a message that Kieran-probably not the correct spelling, I only saw the name very briefly-would be arriving in 10 minutes. I showed my friend, and as I was showing another friend it disappeared and i had a new message telling me my uber ride was successfully changed to the next day. i had not done that, and I didn't have time to try to find a number for uber, I drove to the airport and had to park in long term parking. I was pretty much livid by this point. but, we made the flight. we were in europe for 3 weeks, got back and long term parking cost me $365. if it wouldn't cost me more to take them to small claims court I most definitely would. When I did contact uber, they so kindly refunded me the $30 no show fee. I should have received the no show money. I was there! I Will never attempt to use them again. read more

I have had a terrible experience with Uber. I've had two cabs who were supposed to come and pick me up at my location and then they arrived a five-minute walk away. They then canceled my ride, charged me and give me a bad review because I didn't "arrive on time" though they were the ones who arrived at the wrong location. I'm using Lyft and other services from now on. Will never touch an uber again. read more

Uber ride was 2min away so I went downstairs. After 4 or 5min of waiting I checked the app to see why it's taken so long. Only for me to be told that the driver has dropped me at my destination. I was shocked. I had no time cuz I was running late for work so I placed another uber ride. I messaged them to help me figure out what happened only for me to be told that I can't get a refund bcuz they already refunded me for a different situation before. I was shocked so I ended up paying twice for 1 ride. I've had alot of similar situations with them so I decided it time I delete the app. Customer service is non-existant read more

Uber - Taxis Near Me

too bad I can't put in half a star I have been using Uber services for several years not only here, but in California. Customer service has refused to give me a refund on an order that was canceled. Not only that they are rude and give incorrect information. I was supposed to contact them within 48 hours about the canceled order. I contacted them that night. I had another issue and Uber answered that so it is obvious they received what I wrote to them. I wrote twice more because no one answered me. Plus, the delivery man did not follow. My instructions and woke everybody up. Not doing business with them ever again. They can't even follow their own rules. read more

Uber lets Indian drivers deliver your food and they like to spit in your food and drinks if they don't get a tip to their liking. This has happened to me more than once and other people as well. Please be careful of them. read more

Hussein, who drives a Hyundai Elantra, license plate CYXL348 was my confirmed driver with Uber to take me to my medical appointment. I was outside waiting and tracking the vehicle, when I noticed he had canceled my ride, stating for the reason of him being my pick up point and me not being there; which wasn't true, because I could see the vehicle moving and then the ride just canceled. I was left to rebook another ride and still ended up getting charged for this unprofessionalism. Due to this, I was late for my medical appointment. I don't recommend driving especially with this person, as he's very unprofessional and unreliable for an Uber driver at that. read more

Uber - Taxis Near Me

I used Uber everyday for my 7 day vacation trip to Toronto. For the most part it was seamless and the drivers generally arrived within 7 minutes. What I've found though, that is very different to the USA, is that the Drivers tend to drop you off or pick you up on the opposite side of the road, when they can easily drop you off or pick you up on the side of the street that you're on. It's so odd...and annoying. I remember one time our driver came to pick us up and took up the lane on the other side of the road, even though it was a one way street with no traffic. What I've also noticed is that great reviews aren't necessarily a true indicator of whether a driver is good. You can have someone with glowing reviews that doesn't drive properly or isn't the most polite. All in all I will use Uber again because of the ease of logistics and the time. read more

I would give zero stars if I could. Uber charged me for a large corporate order when it was a glitch on their app. Customer service said there was nothing they could do and were very unhelpful. Moving to LITERALLY any other food delivery service. read more

I was using Uber took a 1.5 km trip last night out charged $25 including $12.90 surge fee Complete rip of and disgusting way of making money. Scam!!! The app actually not even showing mean up-front charge amount. read more

Uber - Taxis Near Me

I am user driver and facing hard time to get on call support . Uber put the bot on chat and not able type anything and no contact number to call and discuss the issue very disturbing condition feel like stupid in the middle of earth no one to help form UBER read more

BEWARE OF UBER DRIVER SCAM AND NO CUSTOMER SUPPORT FROM UBER In the fall of last year a $250 charge from Uber with no line description appeared on my credit card statement. After contacting Uber I was informed that the charge was to cover "damage to a drivers vehicle". I requested details of the claim and proof that I caused any damage and was initially told that they were unable to provide either at that time but would "request it from the driver" and get back to me. At that point I immediately called my credit card company to have the charges reversed and informed them of the situation that was unfolding. About a week later Uber sent me a picture of a crack at the very bottom of the back bumper of a car I took a ride in almost two months before the claim was made. I immediately forwarded the picture to my credit card company. The crack was basically fully under the back of the car on a part of the bumper closest to ground level. How a passenger getting into and out of the back seat of the vehicle could damage the very bottom of a bumper at the back a car cannot be explained with earthly physics and it was clearly damage caused by the driver backing into something, likely a curb and it certainly did not happen during my ride. At that point I informed Uber that the charge was clearly fraudulent and because Uber did not inform me a claim was made and that they provided me no due process or opportunity to address the claim that the charge had been reversed and that I would not ever be paying it. Even after Uber was made aware that the claim was clearly fraudulent they pushed back and informed me that they would be doing a further investigation but that the charge would likely be reinstated within 6 months time. At that point I informed them that if they attempted to collect on the fraudulent charge then I would be handing the matter over to my legal council. To make this situation even more shocking and ridiculous, is that the driver never even charged me for the $14 ride that I took where the damage allegedly took place. As a result the damage charge has not yet reappeared, likely because my credit card company is fully aware of the fraudulent charge. However now my Uber account and Uber eats account have been blocked by them and I can tell you that I couldn't care less. I will never use Uber or any of its platforms ever again. I would rather walk to my destination hungry in the pouring rain or blowing snow than give them another dollar. Basically Uber will happily apply damage charges without providing any warning, due process or proof. You have been warned. read more

Uber is the worst company. They refuse rides to people with disabilities, ban them randomly, and never follow up. I've had much better experiences with Lyft. read more

DO NOT buy a gift card from them online. I bought my son $100 gift card from their app and he never received it. Their online support team has been extremely unhelpful in resolving the issue and took 9 days to respond !!!! read more

I had trusted in uber for delivery of a good hot meal for my family and I. First the order was over an hour late and I tried to message the driver. He not once responded. After an hour and a bit I went to help for chat and services - they offered me a 9.00 credit for the delay in time. They guaranteed my food should not be of concern as they use heat bags...30 mins later I get my meals - absolutely cold - not even a warm spot on any of the food. The food was totally cold and unedible. They refuse to provide a refund or offer any understanding to the matter. I promise not one of us would have accepted this food the way it came. Not even uber CEO or staff. I am very disappointed in their lack of understanding. I truly spent my last dollars to treat my family and ended up having to throw half of it away. I don't get upset often and it takes a lot to upset me - this is very unethical and unfortunately I trusted a service I shouldn't have trusted in. I am saddened and disappointed. read more

As of right now, all my experiences with Uber and their drivers has been positive. Seamless. You click, you know who your driver is and there is no further hassle. Hope this stays this way for a long time. No issues with Uber except that some use hard-core scent freshener in their cars which is gross, but it could be worse. The taxi business in Toronto have taken too much money from me with rude drivers, surly service, FILTHY cabs and never knowing how much its going to cost at the end of the ride. read more

Check your receipt when taking an Uber. Drivers are messaging you saying they arrived before even getting to the pick up location and then you get charged wait time. It happened to me twice while standing in the cold, waiting for the driver. Uber does nothing to reimburse you. Thieves! read more

Uber lies on arrival min and getting rides. On top of it Uber just keeps spiking fares and service has definitely declined. Way to over priced and not dependable. read more

I decided to try Corner shop by Uber. I had a promo that gave me $30 off when your order is over $80 so why not give it a shot. So i picked my items and went to the check out to see their delivery fees, and a service fee consumed most of that $30 and they automatically assign a tip to a driver for doing just about nothing. I cant actually say this service is fair, they reach into your pocket for a bunch of fees making it completely unattractive as a service. And i suppose even if they deliver in 90 minutes and other services deliver next day its just not worth it. I'll stick with the usual and pass on Uber. Financially it just doesn't make sense read more

Charged me twice for groceries and the app still showed that I owed them money, so I could not order anything further. Customer support was a joke, they said it should clear out on 2-3 business days. Meanwhile, I cannot use the app and have over $600 charged on my card instead of the correct amount. No number to call, nothing. read more