Called numerous times, wanted information, gave the model and info, left messages, never returned…read morecall...bad business...

If I could leave 0 stars, I would. I paid him over $200 to replace a heating coil in my dryer…read morerather than get a new unit altogether, because he assured me it would last. Three months later he is now telling me I need to get a new dryer because the new part has already given out. DO NOT RECOMMEND! He cares about your money, not you.

Sooo! I admit when I judge too quickly. The Beaver Dam store is still not one that I will visit…read moreanytime soon, but the Fond du Lac store REALLY came through! Billy, the sales manager, took well over an hour to update our 6 year old Channelmaster DVR. We did not have an appointment nor did we buy the Channelmaster from Silica. Billy persevered and we thank him for his customer skills. Mr Tom Schneider, if you read this, be thankful for employees like Billy. He is the best!

As a long time devoted customer to this local business, it breaks my heart to have to say that I…read morewill no longer be patronizing this business. Every single appliance in my home right down to my DVD players has been purchased from this establishment. A few years back in Feb of 2015 I purchased a TV (plasma) for $699.00. We brought the tv home only to find out that what by sight ( plastic banding and taped close box) was actually a USED TV After opening the box we could only tell it was used because the plastic packaging that contained the batteries and remote had been opened and the batteries were in the remote. At which time I notified Silica that I was aware of this and they rectified the situation by adding the extended warranty at no cost to me (only because they sold me a USED TV as NEW! Flash forward to 2 weeks ago 4/17 today. The tv malfunctioned and we took it back, UNDER WARRANTY, to Silica TV to have it fixed or replaced, and on Saturday of this past week I spoke with Luke and was notified that the part to fix the tv was on its way and would arrive on Tuesday (yesterday)! Today we are told that the warranty company is not going to fix the tv and would be getting in contact with me in the next 2 days to discuss the PRORATED replacement money they will be providing. In a nutshell, I WILL NEVER BUY A SINGLE PRODUCT FROM THIS COMPANY EVER AGAIN! So angry right now.

The Sunday before Christmas our dryer quit heating and our fridge died. Yes, all in one day!…read moreMonday morning I called for service for the dryer ( that was still under extended warranty) and they were able to come fix it yet that week! The fridge was not under warranty anymore so we went in to Silica in Beaver Dam Monday evening and they had what we were looking for and they delivered it the next day on Christmas Eve! I've had other experiences with these people and they have always come through! And once again, they did!

Very nice place to do business with, Noah and John were very helpfull in picking out are new gas…read morerange and hood ,price was good , delivery of the new range and pickup of the old one was great ,the guys were really carefull at our house ,I highly recommended Silica