Your business gets a Five Star rating from us. your customer service is bar none one of the finest…read moreoperates. Kelly at the desk is polite ,pleasant and kind to her customer and coworkers. Kettle Moraine was our last hope to find a part of our stove. We exhausted all avenues. I will be buying my next appliances from them. Thank you.

I ordered a refrigerator, dishwasher, built in oven and cooktop back in December of 2023. I was…read moretold 4-6 weeks. It turned into nearly 4 months before they were delivered. Then the dishwasher i ordered was discontinued so i had to choose another one. My built in oven still is missing a 21/2" piece of stainless which was ordered from their Frigidaire rep about 4 months ago and every time i call they just play games!! 10 months later and i still don't have my appliances in right. Its funny how nice they are and want your money right away, but the customer service after that absolutely sucks! i am sorry i went there to begin with. Brooks you should be ashamed of yourself as a salesperson!

We are remodeling our kitchen and needed a new set of appliances. At the suggestion of our…read moredesigner, we scheduled an appointment with a salesperson. When we arrived, we learned that it happened to be the salesperson's day off. Fortunately, the sales manager stepped in and spent the next couple of hours with us, discussing our needs and helping us narrow down the many available options. Since we weren't committed to any particular brand, we had a wide range of choices. The first appliances presented to us were all top-of-the-line models. I don't necessarily have a problem with that, but I always find it helpful to compare those premium models with second- and third-tier alternatives to better understand the trade-offs. I wish appliance dealers had better tools to make those comparisons easier. It turns out that quality appliances are expensive... or at least the ones we ended up selecting! The sales manager also helped us work through all of the other details and put together a package proposal that included package discounts. Overall, we felt well taken care of. We're not sure yet whether we'll be purchasing our appliances here, but based on our experience, we would definitely shop here again.

We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

This business was recommended to me by two customers but it fell way below my expectations.read more

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

I shop at Home Depot quite a bit. I buy plenty of items in the store, and I also order online for…read morefree home delivery. It's hard to beat that convenience. Unfortunately, this most recent experience was disappointing. I ordered a laser level online, and it arrived the very next day. Great! But when I opened the package, it was obvious the box had already been opened. It appeared that I had received a returned item. The laser level powered on and worked right out of the box, but it had a unique defect. It can be powered by either standard batteries or a rechargeable battery pack. To switch between the two, you have to remove the battery cover. The problem was that the battery cover was completely stuck and would not come off, making it impossible to change battery types. I brought it back to the return counter and explained the issue to the employee. He tried removing the cover himself and couldn't get it off either. He then processed the return and placed a sticker on the box. I asked what the sticker indicated, and he said it identified the item as being returned because it was defective. I then asked whether there was any way to communicate the specific defect to the person who would inspect the return, since the unit otherwise appeared to work normally. He told me there wasn't. We both agreed that, because the defect wasn't immediately obvious, there was a good chance it could end up back on the shelf. Maybe the next customer won't need to switch to standard batteries and will never notice the problem. That possibility makes me a little hesitant to buy certain tools online. When I purchase something advertised as new, I expect it to be factory sealed and not someone else's return. Home Depot has a great system for ordering and returns, but I think this part of the process could use some improvement.

They don't deliver when they say they will. Their customer service is terrible, they don't listen…read moreor even care what you have to say. They hang up on you, talk over you, and don't resolve any problems. They are vastly inappropriate and unprofessional. They will leave their deliveries outside even when you ask them to bring them into your house.

I had a problem with my refrigerator during a recent holiday weekend. A serviceman answered my…read morecall on the holiday, even though he was on vacation. The defrost cycle on my refrigerator malfunctioned and there was no cooling in the freezer or the refrigerator. The serviceman told me a step by step procedure to follow to get the unit back into service. The problem was solved and the refrigerator has worked properly since then. I called at a later date to thank them for the beneficial service provided on a holiday. The help I received was very much appreciated. Few people give that kind of service in the present society. If a problem arises in the future, they will be my first choice for appliance repair service.

very attentive to our needs great product variety…read moreStaff is very helpful and have good knowledge of the product they sell

Our salesman Michael was very knowledgeable and took his time going over the different options…read moreamongst the various appliances. No hard sales tactics, just helpful in our decision-making for the right appliances for us. Our delivery man Freddy was professional and careful in removing our old appliances and installing the new ones. He leveled, adjusted the doors and made sure the water dispenser was working properly on the refrigerator. Good overall experience working with Grand Appliance.

Beware of this place. Ordered a built in dishwasher for almost $1000.00 and put a $100 down…read morepayment. It has been almost a week and no definitive date for delivery and still cannot give one. I cancelled my order because of this lack of knowledge. Lost the $100. Think before you purchase anything from this place!!!!!!!!!!!!!!!!!!!!!!!!!!!

Exceptional service from the time we first walked into the store to the time they installed the…read moreappliances. Andrew and Clint went above and beyond!

I never know the quality of flowers I send in sympathy, but the order was easy online, promptly…read moredelivered, the note must have been accurate, and when I saw the bereaved later I got a heartfelt hug (I actually hate hugs but she seemed to need it). Flowers are more than just a gesture, they are a compassionate gesture. I know how it feels to get a card or flowers when I was mourning. This florist came through two days after Christmas, though I can't attest to the actual delivered quality, for all I know they are beautiful. What's actually more important is the timely delivery.

The plant was there on time, that's the only nice thing I have to say. We paid for a deluxe plant &…read morereceived a plant that was relatively small with wilted leaves. We were very disappointed in the quality of this plant for what we paid.