Been going to Chiropractors since I was 22 and I am 39 now. I was really sick of the ones who kept…read moretrying to get you to come back over and over b/c it was costing me a fortune. Dr. Butch is not only the most professional Dr. (all levels of medicine) I have ever been associated with, he is the most straight forward chiropractor I have ever been to. He will tell you, "if you don't feel better in a few days, come back and we'll have another look." he WILL NOT say, "I NEED you to be back here in 3-5 days, and then maybe again next week." He totally leaves it to the patient and their comfort level. Now there have been times where I have thrown my back out bad enough to have to go twice in one week, but he NEVER told me I "HAD TO" be there. One last story about the compassion of Dr.Butch. My girlfriend's mother had cancer and survived for about 12 years with it through several surgeries and radiation and chemo, etc. She went to Dr. Butch a lot over the years b/c of the wear and tear from all the surgeries and treatments. Of all the doctors and people she saw over those 12 years, only 1 Doctor attended her funeral, and that was Dr. Butch. The man is a Saint in my book and a wonderful and very compassionate human being.

This office is entirely unprofessional. They offer online booking. So I booked an available slot…read more Get a voicemail at 1130, while I am tied up in training all day, stating it's not available and if they don't hear back from me they will cancel it. I did not get this voicemail or text until 30 minutes before my appt at 3pm, as I was already driving there. I arrived 10 minutes before the appt, and the place HAD NO ONE THERE. No one waiting, no one in muscle stim, nor pt. With an empty office, they should have accommodated the mistake in THEIR computer system. They should have suspended online scheduling since they KNEW it was a problem. So the receptionist offered me 2 choices for tomorrow during biz hours(closed at 300) or an appt 'next week'. So I've lost a whole day trying to get an appointment elsewhere, and since it's the weekend upcoming, I get to be in pain over 3 days because THEY double booked. It would have been appropriate to squeeze in my 5 minutes with the adjustment since the error was theirs. This is NO way to treat a customer... Let alone one who has PREPAID for your services. Do not go here if you are expecting professionalism.

The girl on the phone was so confused trying to answer my questions; then when I had to ask her to…read moreclarify what she had said she got huffy and tried to skip over the questions with 'so do you want to book an appointment or what?' Why in the world would you hire someone with no answers and no compassion, to talk to your customers who are calling your business because they're in pain ??