Tri County Electric has been operating in Cleveland for some time but new to the Cincinnati area. I…read morecan't say enough positive things about my experience with their company and service tech, Desmond. He returned my call promptly, showed up an hour later, and was professional and positive about getting it fixed. He was able to diagnose a tricky electrical problem that turned out to be a melted connection in a junction box in my attic (on a 95°day!) that was hard to find due to insulation being blown into the attic on top of the wiring and junction boxes. He definitely earned his money and this review today. Professional - on time - knowledgeable - and just a pleasure to work with. I personally recommend Tri County Electric to anyone needing the service of an electrician in the Cincinnati area.

I had a malfunctioning fluorescent ceiling fixture. I explained the problem on the phone, and he…read morethought the ballast was the problem. It would cost about the same to get a new fixture, so I bought a new fixture and installed it myself. I appreciated getting honest advice, so even though I didn't need them to install, I recommend them highly!

Been using Cooer Electric for years. They explain what's wrong and how they will fix it!…read moreHad a new crew today and they were great. Our usual guy and his minion were a bit backed up. Highly recommend Cooper Electric!

Disappointed in these folks…read more Reached out early November for am estimate related to EV installation. Provided information in a timely fashion and was in turn notified the need to come to my home and evaluate in person. The original date was weeks down the road. Cancelled due to Illness followed by a new appointment approximately two and a half weeks later. At this point we are a month down the road from the original phone call. Come the day for estimate, we are surprised with a $40, with no notification over the phone, through email or text, or on their website. These folks were incredibly thorough and polite. Up to this point, they were thoughtful. They were upfront about everything save for the fact that I was going to be charged for their visit. I called and expressed my disappointment about the nearly total transparency. Everything up to this point was clear and in detail. Everything but the money. I was told I could have my money back but I wouldn't receive an estimate. Interesting how no apology for the lack of communication was offered. Just sticking to their guns. As far as I am concerned, surprise charges aren't ok. If you fail to disclose the charge, then still provide the service,, in this case a simple estimate, if within reason and accept your own mistake. Every other company who was to provide an estimate showed up way sooner, was equally as polite and thorough, and was totally transparent. In other words, I do not see what the advantage of working with Cooper Electric is over folks who are willing to communicate in a comprehensive fashion.

Del came out and fixed our floor light setup and while he was here I had him take a look at our…read morebreaker. Del thoroughly helped me understand what he was seeing and help prevent a potential huge problem with a breaker buzzing and overheating. At no point did I feel upsold and Del was a professional in every aspect. You could tell he treated our home like his own and had a great personality to go along with his excellent craftsmanship.

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

great service and work done was v. good. their special of $88 for a drain cleaning was super…read moreand when the plumber arrived he told me for the 2nd drain cleaning it would be $75 each! Offers like this are great

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

I had a crazy problem with the electricity in my house after a power outage. The folks at Arc dealt…read morewith me being a frantic mess and fixed my problems quickly and professionally. The technician offered to stay while we spoke with Duke so we could properly explain what we thought the problem was. It was great and really appreciated!

Our tech was Bob and was knowledgeable polite and thorough. He also helped us to watch so it…read moredoesn't happen again. Our AC drain pipes were clogged with residue. Today we had Chad come for a breaker for the Microwave that kept tripping. Turned out the connections were loose and one was burned. This company has been great with both our issues. I would recommend them.

The team at craftsman are super responsive and professional. Highly recommend if you need any…read moreelectrical repairs or installation.

I contracted Craftsman to wire a very extensive basement finishing project that I started over a…read moreyear ago. This was my first experience with Craftsman, and my impression going in was that they have a reputation for being expensive. While they were not the low bidder on my job, the level of professionalism, quality, and peace of mind that comes from a job well done is entirely worth it. Their system for quoting, approving the job, and scheduling the work is very impressive. The gentlemen (and that's exactly what they were) who came to do the work were completely professional, friendly, and efficient. Given the size of the job, there were remarkably few areas requiring clarification, and these were communicated efficiently and effectively. I couldn't be more impressed.

Diagnosed and fixed our short. Unfortunately it wasn't until 2 days later that I finally found…read morethe outlet that's no longer working. Also next time I'll try to remember to request for the light switch to be off in the down position.

Buyer beware... I have a home warranty with American Home Shield and had NABI come out to check on…read moresome lights flickering in my house. Upon arrival the technician told me that we have some major issues and they need to be fixed as soon as possible due to safety issues. The technician then quoted me $3400 to replace the already brand new meter panel on the outside of the house in addition to placing in some ground rods and said some additional work might need to be done as well. Upon him leaving I borrowed a multimeter from my neighbor and tested the two hot wires and neutral coming into the house and they were way out acceptable voltage range which told me that this guy was full of crap as we were getting bad power coming into the house From the duke power line outside our house. Fast forward 2 days later Duke came out and re-crimped the neutral wire on the high line outside our house and our electric is now working perfectly fine with no dent made to my bank account. The duke lineman also said that this is something that any electrician worth his/her salt would be able to spot and let their customer know prior to suggesting them to spend a chunk of change to get something fixed that wasn't even going to solve the issue. I do not doubt that this guy knows what he's doing, but with that said he also knows what he's doing and will prey on those he thinks he can sucker into spending a boat load of money. I will be reporting him to my home warranty company and the BBB as having shady business practices.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.