Very knowledgeable staff when it comes to taxes! Friendly and prompt service. This is my fourth…read moreyear, having them do my company's taxes, and very reasonably priced I might say!

I went here because of positive reviews but I'm highly disappointed…read more Owe a lot of money towards federal and honestly if the accountant wanted to go above and beyond, they would ask for extra info to help you write off a lot of things you have to pay for through out the years but this place does the bare minimum. Even used the old address that we no longer lived at when we literally wrote down the current address so now we have to jump through hoops just to get our state refund.

I have been preparing my taxes for years on my own using online software like TurboTax or H&R…read moreBlock. Last year I got hit really hard with owing taxes to Uncle Sam, even though nothing had really changed for me financially. Friends suggested that I look into working with an accountant for my taxes, and that it would make a huge difference. I reached out to Accountax Aid for some information, and they were very responsive and answered all my questions promptly. The appointment was easy to setup, and I was able to ask tons of questions I had about taxes and what I could do to help my tax situation for next year. Pooja helped me with my taxes for the year, and results couldn't have been better! I was able to get a significant refund instead of owing, it was painless and quick compared to doing it myself, and I have the peace of mind that my taxes were done right. She is very professional and knowledgeable, and I will be returning here for all my taxes and accounting needs in the future.

Just wanted to give Pooja another 5 star review, I'd give her 10 of I could. She made the process…read moreas safe as possible and offered a few ways to get the job done. It's great to know with all that is going on right now , Pooja and her team are doing a great job in keeping everyone safe while doing quality work!

She has on her website a request form to book a 30 minutes meeting…read more I requested that and got an auto confirmation. Of course I sent a brief. A day later she canceled and this was her statement "I apologize but I am not interested. I am too swamped to commit to this service. Thank you for your consideration. " I think she wanted to say I do not know how to handle a complicated rental income LLC with foreign members. or she is short on staff. Either way that was unprofessional answer in my opinion at least. She should have accepted and listen to what I have or maybe refer me to someone who knows how to handle my company. Better yet, update your website. She was recommended for this specific service by Chat GPT.

Aidreen, has been doing my Business Tax Return and Payroll for about 2 years, when I started, I was…read morethree years behind and she is truly a life saver, she is extremely knowledgeable and very professional. she's even called the IRS, and was able to get me a refund, that's a big plus. i am extremely grateful for all her help. As long as i have my Business she will continue to be my CPA. Carlos A.

Leticia has been wonderful and an absolute asset to our multiple business' and also for our…read morepersonal tax returns. She is priced fairly yet the quality and speed in which she works is outstanding. Couldn't recommend her more!

Leticia is an amazing person! She gets back to you very quickly and is quite knowledgeable. I…read morehighly recommend this business. I've been using her for our non-profit and love working with her. She answers my millions of questions and was super patient with me making me feel valued and understood. I appreciate her and her business!

Requested a free consultation, and Tony was very helpful and honest during our online meeting…read more It's hard to find companies with knowledgeable individuals who can provide valuable opinion as many are like robots so it's refreshing to have someone understand your needs and try to give you their best advice. Hope to work with Tony at Crosdroads Planning for our future tax planning needs.

TL;DR: Worked with Garrett Jones at Crossroads Financial Planning for tax prep. Misquoted our taxes…read moreby nearly $4,000. Poor customer service -- impolite and dismissive. Once paid, they offered little further assistance. Significant miscommunication between staff members on essential elements of our filing. Longer version: We hired a tax preparation service to help navigate changes to our filing status after getting married. Our tax consultant, Garrett Jones, began working on our application with the wrong filing status. After correcting this error, there was poor communication regarding important changes that needed to be followed up on, which resulted in IRS notices arriving in June. When I raised my concerns with Garrett, his guidance was vague and he offered no clear timeline for resolution. Weeks later, with no progress made, I was left with the impression that once he had been paid, his investment in us as clients had ended. I spent approximately 10 hours on the phone with the IRS trying to sort out the status of our account. Throughout this process, Garrett maintained that I owed approximately $2,000 to the IRS -- when in fact I had a pending refund of approximately $2,000. In the end, we were left with a significant miscalculation, poor customer service, and no choice but to resolve everything ourselves. I'm still unclear what the fee we paid to Crossroads Financial Planning actually covered. Highly recommend taking your taxes elsewhere.

Favio is great! I've been doing my taxes with him for a few years now. He's efficient, detailed and…read morevery honest. He will work with you to get you the most for your tax return without jeopardizing his honor. I highly trust and recommend him to anyone! Also, he offer a good price for what his work!

Used Favio's tax services a while back, and unfortunately got audited after using their service. If…read moreyour return is even slightly complex, I would avoid using ArriettaCPA. Might seem cheap on the front end, but can get expensive if you get a tax audit.

Reliable, accurate, and speedy tax preparation. Fees are reasonable snd service is great.read more

This review is strictly for Darla..... It does not apply to Zero & Company, Mergim or Staff…read more I have depended on Darla for approximately 20+ years to prepare my taxes and for many, many years it all worked out very well for me. Last 6-7 years I've had changes in my finances and was paying more taxes at the end of each year. Darla advised me to change my withholdings to Single and $0. I immediately acted and did just that. However, that ill advise followed me each and every year.... I had to pay both state and federal taxes, in the hundreds and even in the thousands... Each year I depended on Darla to assess my withholdings and she'd continue saying, go 'Single and $0'..you're fine !! I'd always go back to my employer and make sure everything showed 'single and $0'.. When I filed 2022 she assured me that it would be the last year I'd have to pay the high amounts.... Smaller amount of taxes would have pacified me..... but guess what? In 2023 I paid the highest 'underpayment amounts'....plus penalties for underpayment of taxes... I was undoubtedly super upset... This time I asked her to show me exactly what I had to do to correct and redo my withholdings. I requested this information to be sent to me in writing and in laymen terms so that I could understand more clearly how to resolve this issue, after all she is the professional.. this request was made on May 2, 2024... and it fell on deaf ears because IT NEVER CAME. She totally ignored my request, even though I paid for her harsh ADVISE.. Darla showed her true colors by ignoring me. Darla, you have let me down. I trusted you and even referred you to friends and family.

Not happy with this payroll company. I was suppose to be paid on Thursday. My hours were not…read moreentered. I have to wait until Monday to get paid because an employees negligence.

We switched to Coastal Payroll during COVID. Originally they were amazing. We no longer have good…read morecustomer service. Nobody answers the phone. If you are having any kind of payroll issues, just plan on being on hold for over 20 minutes or waiting over an hour for a call back. I no longer refer them. I tell my friends to use ADP or some other firm.