I am tile shoping for two bathroom remodels. I decided I would try to see what they had to offer…read more I went in a week from last Tuesday. As I entered the building not one person acknowledged me or even asked if I needed help. One women walked by me talking to another associate and just kept walking. I would not recommend shopping there as I was not what they were looking for in a customer. They lost out on two bathrooms and any other renovations we have planed. Marla Mandella

I normally don't write reviews but I'm extremely frustrated and disappointed with the lack of…read moreprofessionalism from the sale person I was working with. I had my porch done on March 19th and still as of today I have not received the warranty paperwork. I have requested this at least 3-4 times and still hadn't received it. I had several estimates from other company's but decided on Design Co due to there great repetition in the community. Guess I was wrong!

Service needed was installation of a storage rack on the garage ceiling. My husband and his best…read morefriend felt overwhelmed. I called Red at 11am with a promised time of 1 pm. He was in my driveway at 12:59pm. It was my understanding it would cost $180. When my husband went to pay,Red looked at the cash and returned $100 back, saying that was too much. This impressed not only my husband, but his best friend. Red got a $40 tip. Honesty so appreciated. Btw the rack looks really good, solidly anchored at just the right height. Great job Red!!

Great choice, needed a toliet replaced after messing old one up. Quick call to Red's and was very…read moresatisfied with prompt answer and availability. Came and made a new relationship. Give him a call. You'll be glad you did

Alpha Granite in Kerrville has a gentleman that works the showroom named Jeff. His understanding of…read morewhat a customer is looking for is outstanding. My wife and I decided to remodel the kitchen a few months ago. Finding the right counter person to deal with is a challenge so I started asking some builder friends of mine who they would recommend. Each one of them asked if I wanted it done right. Of course I said yes and they all proceeded to tell me to call Jeff at Alpha Granite. I am so glad we did. We have white cabinets and a taupe/grey floor. We knew we wanted to go with something dark. I was leaning to all black while my wife kept wanting to go with something in the browns. Jeff showed us a picture of a slab that was black with white in it.....amazing. He listened to what we wanted and found the perfect piece for us. I am so thankful that we took the advise of professional builders and went with someone that they use. The crew that came and measured and the crew that came to install were extremely pleasant and knowledgeable. There was one piece of back splash that was a little bit short and when we discovered it (which was about a week later since it was under an overhang) I brought it to Jeff's attention and he made it right. That's the kind of company I love to deal with. Believe you me, when we work on our next project, Alpha Granite will be getting the call. Jeff T. - Kerrville, TX

Con artists. If it weren't for the the fact that I contracted them through Home Depot Alpha Granite…read morewould have screwed me. The owner Dennis defaulted to boldfaced lies to try and put the fault of his crew's failure to follow the sinks cutting guidelines in the installations on me. They broke the countertop prior to installation then patched it with epoxy that didn't match and installed it anyway without consultation. It took so long for them to get the job done that I decided to suck it up rather than deal with a repair until I realized that they made even more mistakes. They cut the opening for the undercount sink an 1" larger in both dimensions and cut large rounded corners were it was clearly supposed to be 90 deg cuts. I attempted to reach the owners on numerous occasions only to be pushed off or stood up. Eventually I did some research, figured out their names and then called asking for him directly and so I was able to catch him off guard and unprepared. Yet even without time to rehearse Dennis provided an off the cuff lie blaming me for the resulting mistakes. That what they installed was their default procedure and that if I wanted anything else I should have designated it during the consultation and that it was my fault that the counter was broken because I had chosen an inferior material. After my call with him I dug into the agreement with Home Depot and If it weren't for the fact that Home Depots printed policy states that the installer will only follow the guidelines provided by the sink manufacturer I would have gotten burned. Even then, it took Home Depot coming to inspect the work themselves then threatening legal action and canceling their partnership to force Alpha Granite to make it right. It was perhaps 4 years ago and to this day never have I dealt with a more unscrupulous contractor or business. I fully expect Dennis to respond to this with more lies and excuses.