If I could leave 0 stars or less than 0 stars, I would!! DO NOT USE THIS COMPANY! The worst experience we have ever had! 1st off (this should have been our 1st indication of disappointment), we called to set an appointment and was told they will call us back later in the week. No phone call back after several weeks. We called back again, was told they would schedule something the following week. 2 weeks later, they set up a time/date. We called Italian Granite to set a stainless steel sink we already had but had fallen from the existing granite countertop, so they only had to reset the sink. After they reset it, the left side sink was not aligned properly causing a sort of lip on the edge of the sink so water could leak from that area. We called them back later that same day and the women at the office was so rude and immediately claimed it wasn't their fault. We asked if they could just come out to look at it (knowing if they saw the sink was not aligned, they would know their error) and she finally agreed someone would come back out later in the week. Several weeks later with no call from them or them coming out, we called them back. They finally agreed to come out the same day of the call. The owner of the company happen to come (wish we would have read the other reviews on here about him), once he saw it he called us (this is a rental home) and he cussed us out left and right!! Saying it wasn't his fault, he called us MF'ers, said our house was $hitty and said it was our sink, that it was old and falling apart even though it's a stainless steel sink! We tried to ask for his name but instead he said F*ck You! This company is ridiculous, PLEASE do not use this company! The disrespect from this company owner and his employees is unbelievable!! Read the rest of the reviews on this site, shows a pattern!! read more

The quality of the job was good. The countertops fit and look great. But the owner is a jerk. During installation of the granite countertop they scratched the stainless steel sink. I spoke to the owner who then claimed "those scratches were there before". I offered to show pictures of the sink before install (I had documented everything in pictures) but he didn't want to see the pictures. He refused to fix the sink or replace it. I told him I'm deducting the value of the sink from the total payment. He claimed that I was trying to scam him. He used multiple personal attacks when talking with me on the phone, which just made me laugh as I was entertained that this is how a business owner would behave. After about 40 minutes on the phone we negotiated to a discount, but wow, what a trip. read more

If I could give this company 0 stars I would. They installed beautiful granite in my parents' kitchen and my mother noticed that part of the bar countertop area appeared to be separating. According to my parents, my dad called the company and somebody came out to look at this. He told them it would be an easy fix and somebody would come take care of it - and nobody came. My daughter just put a glass of water on that portion of the counter and was getting up to sit in the bar stool, and the entire - incredibly heavy - slab popped off and fell onto her. I am livid. My father called about this issue - somebody from the company came out to look at it and thought it was OK to leave it, even though whomever saw it thought it was apparently an "easy fix." It never got fixed and they never followed up. I know my mother - she wouldn't have just let this go if she were concerned. Somebody at this company made my parents believe this would be OK. My parents did their part - they brought this to the company's attention and the company chose not to rectify the insufficient installation and left this hazard in my parents home. It was just a matter of time before something terrible like this happened. This is unacceptable. THANK GOD the glass fell onto the barstool next to my daughter and not onto her - she was pinned down to the bar stool. Thank God the bar stool didn't fall over with her in it. This could have been so much worse and you can bet if there were serious bodily harm I would be escalating this much faster than just leaving an online review. I just called to talk to someone or at least leave a message, but the phone just rang for 2 minutes without a voicemail. The negligence, irresponsibility, and inaction of this company are inexcusable. If it isn't resolved expediently I will be contacting the BBB. read more

Italian Granite & Marble have been a pleasure to work with. The sales staff Shelley was so helpful! She helped me with ideas and coordinated all the installation. Everything was perfect including the installation. I recently remodeled my whole house and used other granite places in Waco prior to them. The other companies were horrible! I wish I knew about them from the beginning of the project. I highly recommend Italian & Marble. read more

We just bought a house here in Waco, with brand new granite countertops. The previous owner had an old style coil cooktop, and we wanted a new induction cooktop instead. We got the new cooktop, but it wouldn't fit. The original granite people did a poor job of cutting the opening. The great folks at Italian Granite had their guys come out and, in less than an hour, had the opening sized right and squared up perfectly. I had originally contacted them on Friday afternoon, and the job was done by 2:00 pm on Monday. Can't get much better than that read more

I called to schedule an appointment for someone to come out and my measure my fireplace. My appointment was scheduled from 3-3:30. I waited for about 45 minutes before calling to see if they were on the way. No answer, no voicemail. So I preceded to wait till 4:15pm. Still no show! I called again. No answer. I sent them an email. They didn't bother to respond at all. I called then back on Thursday 12/18/20. The lady basically blew me off with no apology at all. And said well "maybe you should look for another company?" Seriously?!! What kind of business is this place? DO NOT USE THIS COMPANY AT ALL!! You will regret it!! There are plenty of other great and PROFESSIONAL companies in the Waco area. read more

I had a fantastic experience with this company. I went to their store location to look at the stone. Once I told them which one I liked, they came out the next day or so to measure with a high tech device. Then I received an estimate shortly after from the office staff. They were easy to communicate with, and once they came out to install (about 2 weeks after they gave me the estimate), that was a great experience with their installers too. All around, I was very pleased! Everyone I worked with was friendly and professional. read more

My husband and I chose to do business with Italian Granite for our kitchen countertops, and we are SO glad that we did! The staff at Italian Granite were so kind and helpful through the entire process, not to mention how QUICK they made the entire process! Such a great experience, would definitely recommend. read more

Worst experience ever. I am a school teacher and my husband is an attorney. We were dressed very casually because we spent the morning moving. There is no excuse for the rudeness we experienced from their desk help in the Bellmead office (Nicole, I believe). She rudely made us wait for her to finish a personal call, then made continuous snide comments about the costs of the granite. There was no improvement, when we finally were able to get her out of her desk to show us anything. We left and will not deal with this company again. We needed a lot of granite. They will not get our business. No one should be treated in this manner. read more

I whole heartedly recommend Italian Granite and Marble. When I ordered a quartz for my counter, it was obviously inferior and not what the sample showed. Italian Marble and Granite advocated for me to return the inferior quartz for a full refund. They directed me to Levantina in Dallas, from which I chose a beautiful quartzite. JJ helped me choose a natural stone instead of the manufactured quartz, which I learned is fabricated in China. Italian Granite made an effort to install within a week of my purchase, working me in to their busy schedule. Every person I dealt with was professional,courteous, helpful. I am so happy with my kitchen counters. They are have a timeless beauty and function. read more

Italian granite just installed marble kitchen counters for me and everything went smoothly and they look great! Would recommend.

We've used Italian Granite twice now to replace countertops in the kitchens of two different houses. The first experience was not bad, the second and most recent experience was terrible. The short summary is that the owner of Italian Granite was a jerk after they cracked the granite during installation. We agreed that Italian Granite would re-install the countertop the exact way it was originally planned to be installed. Italian Granite ended up cutting the piece and adding an additional seam to make the installation work. When I pressed the owner for a discount because they did not honor the original agreement, he was very disrespectful, called me a liar on multiple occasions, and didn't offer any discount. I've never had an encounter with a business owner like this. I guess their motto is, "the owner is always right." I finally came to an agreement with one of the other staff members (who was fine to work with). They gave me a very small discount that was definitely not to the level it should have been. At the end of the day, if you have an installation without issues, you'll probably be fine, but if you have an issue and then have to interact with the owner, you'll be disappointed. read more

For over all service I'm rating a 3. I had no problems with the granite. My problem was with the tile job. It started June 8 & was finished today July 27. It was installed end of May. Wasn't happy with tile work around the window. For one thing the tile was not center for which I told the main tile guy & Italian granite. Between no shows or being two hour late a couple of times, no one gave me any heads up. The tile people wouldn't call you & let you know anything. Even if you ask them to call. On no show days I had to call to reschedule. It's pretty bad when the customer has to call to find out what's going on. Italian granite didn't do follow up calls with all the problems I was having with the tile people. It was beginning to be a joke. I was told by a main person the guy is a professional, that is what you get with brick. Sorry if it was center, there wouldn't be any skinny pieces. So I recommend you go elsewhere for your back splash work. I do love my granite ,I have no problems with that. read more