I recently moved back to NC and -- having driven my German machine nearly 1,300 miles -- needed an…read moreoil change when I arrived. It was easy to schedule an appointment online and choose the services I wanted, including a state inspection. Someone met me at my car when I arrived and checked me in. The inside is very clean, and includes nice bathrooms, a waiting area, WiFi, a snack bar, and an enclosed kids' room (bless you, Audi). I LOVE how the tech sends me a little video once work is completed, summarizing what they did (the DFW-area Audi dealerships did this too). Audi Greenville also has a shuttle that'll take you anywhere you want to go within, I think, a 2-mile radius (if memory serves). There's shopping and eating directly across the road from them, which is nice if you expect your car to be in for several hours. All work was completed as expected on my car. The wait was a bit longer than I would've expected for just an oil change and state inspection, but I wasn't in a hurry to get anywhere else. I wish they were a bit closer, but that's okay -- I'll be back.

Easy to work with. Scheduling is very easy and they are very accommodating…read more Much better service than Audi Raleigh. But I wish they offered loaner cars to anyone using their service department. Would make it far easier for out of town customers!

I come here every time to get maintenance services for my Tucson and every time Mr Douglas is…read morethere, he makes sure to take care of my vehicle needs and takes his time to explain everything in detail and offer excellent services. I consider myself lucky that he's been the one attending me this couple last services because I know that all my concerns will be taken care of and handled in no time! Thank you as well to the technicians to make sure my vehicle is up to date.

Some time after my recent review of my experience with Joe Pecheles Hyundai and my concerns for…read moretheir financial stability after their inability to refund, after 8 month, a simple $1,000 for an insurance payment, I was contacted by the current owner, Brian Pecheles. After being assured multiple times of the honesty and integrity of his firm, the longstanding reputation of the agency in the community, and his assurances of personal oversight over his employees, he did make good on the oversight that occurred 8 months previously. With additional assurances that the employee involved was no longer associated with his company, he not only refunded the $1,000 insurance premium but also the $3,000 payment for the extended service warranty which should have been refunded but at a prorated amount. I do appreciate the owner taking the interest to attempt to make this situation right. I very much appreciate the full refunds. I would have appreciated much more an honest interaction about the capabilities and features of the car I was purchasing. I would have been more appreciative of timely attention to this matter. I will not be taking Mr. Pechesles up on his request that I call him directly and allow him to sell me my next car. You have only one chance to make a first impression. This dealership disappointed on the countless opportunities they had. I have satisfied, however, Mr. Pecheles's request upon delivering the checks. I have updated my review. Buyer beware.

The service prices at this dealership for an oil change on a diesel truck were insane! This…read moredealership rips off their customers! I have traveled all over the country and what this dealership charges for an oil change is almost double anywhere I've been (I only use Ford dealerships for service). If I wasn't heading out of town in the morning to drive 1,200 miles towing I would have gladly cancelled my appointment and gone elsewhere! Warning to anyone needing service go anywhere but here!!!!

Honda Pilot died in the parking lot at Food Lion. I called a neighbor, called my husband…read more.. couldn't get up with them. Out of desperation, I called Pecheles (I don't have triple a - didn't expect to need it on a 2022 vehicle). Although they wouldn't normally come out and give a jump, they did send someone. Car started and I drove to the dealership. They charged the battery and sent me on my way at no charge! That's great service.

STOP! DO NOT TAKE YOUR VEHICLE HERE! I trusted this place to do the most simple of tasks, change my…read moreoil with Synthetic and a high quality oil filter. 3000 miles later I decided change my oil as I was out of state. The oil was black! the filter was the bottom basement garbage and used conventional after having changed my oil 3x's previously with Synthetic. I'm sorry, but if a garage can't use the customer recommended oil and filter, that can't be trusted with your car. Sad sign of the times, you cant trust any one with your vehicle, especially this shop!

one of the best shops in New England , Bert and his guys are fast, fair ,honest and friendly !!…read morefrom an oil change to a full motor and tranny replacement that are the best

Great people and fast service. I was down in NC to visit family and needed an oil change and tire…read morerotation. Their process was explained clearly and I was in and out in 20 minutes. It's also cheaper than what I pay up here in NY so this may be my new go-to place for oil changes.

20+ years as a customer ended by one rude customer service representative. I left due to bad…read moreservice. When I called later to let them know about my experience, she doubled down telling me that her calling 3 customers who were behind me in line, without an explanation or even a look in my direction, while i stood waiting in front of her for 10 minutes.

Amazing Staff. Very knowledgeable. Had just what I needed. Would recommended to anyone.read more

I'm not a wheel person... and after trying to research fitment, I learned that there are numerous…read moremeasurements associated with a wheel. I went here to ask a few questions for clarification and possibly make a purchase. The guy I spoke to was pretty arrogant. He was very knowledgeable but instead of teaching me and informing me so I could understand, he spoke to me like I was stupid and I should already know this stuff. He certainly did not have tact to entice a sale and perhaps he was the only one left to talk to me because the others were busy. Needless to say, his attitude (even if he 'thought' he was being helpful) cost them a sale and I went somewhere else and bought my wheels.

I have dealt with Steve and his business numerous times. He tells you the cost out the door ahead…read moreof time. You don't have to leave your car there very long, mine was taken care of the same day on many occasions and his prices were very good. I highly recommend him, and he guarantees his work and products. A customer for life!!

I was so stressed when my car started acting up! Steve went above and beyond and listened, but come…read moreto find out! It was me I guess because even though she was being finicky, he took the time to verify. All Good Now! Thanks you to them and If you need reasonable prices and HONEST Service! These are your guys for sure.

Went in for a car inspection. That went well, and they made some maintenance recommendations. When…read moreI got back in my car to leave, I couldn't turn on the AC, or lower the windows or work the sunroof. Don't know if the breaker controlling those got jostled or what during the inspection, but I alerted the service writer, Sabrina, to the issue, who immediately reported it to the service manager. I explained that all of these things were working when I brought my car in, and how very uncomfortable it made me to have this problem after a mere inspection. They wheeled it right back to the shop, and resolved the problem either via a reset or securing something that was knocked loose. Appears to have been just an accident on the part of the tech. I would suggest testing the windows and AC anytime they work on or test electrical systems...and as consumers, we should always test at least those basics before we pull away. As a woman who has worked in car sales, and is also a consumer, I understand how it makes us feel like we have "sucker" stamped across our foreheads when the car must go in the shop...and I felt heard when I said as much to the service manager. He was respectful. They handled this well, and I would consider them for future work or when I am again in the market for a vehicle. I sat in the waiting area, which was clean, comfortable, and quiet. Staff were friendly. I will also give major kudos to Sabrina. She was knowledgeable and kind, which I greatly appreciate!

The service department is disappointing to me. I have been going for my schedule oil changes and…read moremaintenance and they always seem to find something else wrong. The service manager is very persistent on you getting things fixed right then. On one occasions he d had the nerve to ask me ," Can you tell me why you can't have this service done?" I informed him "money that's why". He then told me we can finance that for you. I informed him no thanks, when I get the money I'll have it done. If that's the case, I could use my own credit card. Then I find out , unlike other dealerships Joe Pecheles charges an extra fee to use your credit card.