Very unorganized, don't return phone calls. Work is a little sloppy, and shop is messy.read more

Honest, concise, fair priced. Great service. Quick turnaround on your vehicle. Terrific waiting…read morearea. Hands-down, the best automotive service center in eastern Kentucky.

Very quick service. Didn't try and sell me services I didn't need. I'm use to spending $100+ on oil…read morechange and I received oils change and cleaner for $76!!

Fast friendly and professional service. Did a great job and clearly communicated what they…read moredoing/what the service entailed.

This is a great place. Honest with an old school hometown feel. I come here for all auto repairs a…read morecan't do in my own

Always helpful, if they can't repair your car, they will refer you to someone who can.read more

I've had brake and wheel work done here many times over the past 10 years. They have always done…read morequality work at a fair price. I recommend them without reservation.

Very friendly staff and knoledgable about product. I checked pricing for my tires at several other…read moreshops and their's was the lowest. Also, the price included everything not just the tire like most other places.

Very helpful briught car to them and they took it straight in that day. Service with a smile…read morediesnt say enough. They treat you like family polite and got straight to the issue without trying to sell me anything extra.

I thought I was about to shell out some major cash on a repair. The Jackson Brothers took good…read morecare of me and my truck. Highly recommended!!

The water pump went out on our 2003 Dodge Durango we drove back into town. We found Jackson…read morebrothers service they had a courtesy car tooks over to a hotel. They called us the next morning before we even had to check out of the hotel and tell us it was fixed. Went back over courteous service very pleasant and would not mind paying more.

My car was past time for service and I went to fast change in Huntington. I just drove in and…read morewaited in my car. I didn't even have to get out. Tyler Arnold serviced my car, and was very professional. He changed my oil, put air in my tires, checked my filters and advised me as to whether I needed to change them. He didn't pressure me to do it. He left it up to me. I took his advise, and am very happy that I did. I was in and out quickly and went on my way. The cost of this was also very reasonable. I would advise any of my friends to go there the next time they need their car serviced.

Great experience. Fast service, informative and not pushy. They even found a better coupon than the…read moreone I had. Will definitely use again!

Great service and friendly staff! Good value. The quality…read moreof work is right up to par!

Five stars isn't enough for this business! I limped into Big Stone Gap a few weeks ago to attend a…read morefuneral reception in the afternoon for an old friend. My rotors were scraping and making loud crunching noises as I nursed my vehicle into the Comfort Inn late Friday evening. I thought that the chances of getting my car fixed in a small town on Saturday morning were slim. Boy was I wrong! The nice counter person at the Comfort Inn (great room by the way) recommended Double D Tire and Towing. I called them at 8 am Saturday morning and they said "bring it right in". One of their servicemen, James, diagnosed the problem right away and I asked him if they'd be able to repair it that morning. He said it shouldn't take long. I stepped out of the garage to call my girlfriend and by the time I got off the phone, less than half an hour, they had me off the rack and ready to roll. I went in to pay the bill expecting the worst. I've been in situations before where I was from out of town with car problems and they know they've got you over the barrel as far as price. Well not here. The cost for fixing my car was incredibly reasonable and probably less expensive than if I'd fixed it at home with someone I know. I drove away from Big Stone Gap with a warm feeling about the town and its hospitality and a deep sense of gratitude for a repair service that took care of me in a big way! Thank you Double D Tire and Towing!

One Star Because Zero Isn't an Option…read more I've been a loyal customer at Tireland for decades--my entire family has. But after my recent experience, I wouldn't trust them to rotate a tire, let alone touch my car again. I brought my spotless, well-maintained 10-year-old vehicle in for an alignment. They told me the lower control arm was bad--fine, I asked for a quote and agreed to bring it back the next day. But then they lowered my car, parked it just outside the bay, and the mechanic immediately started blowing out the shop with an air hose. He coated my car in brake dust and filth--right after the front desk woman had just complimented how clean it was. I calmly expressed concern and asked if they planned to clean it before I left. The mechanic lazily wiped a window and ran the wipers. That was the extent of the cleanup. Then, without warning, the woman comes outside, tells me I have an attitude, hands me a $20 bill to go wash my car, and tells me to leave the lot and never come back. I was stunned. I did nothing but respectfully speak up about damage they caused. This wasn't just unprofessional--it was insulting and absurd. After a lifetime of loyalty and countless referrals, I'm done. Whatever Tireland used to be, it's not that anymore. Their customer service is non-existent, their respect for people's property is worse, and if this is how they treat long-term customers, I can't imagine how they treat new ones. Avoid at all costs. Edit, The owners response is a complete and total lie. There was nothing aggressive in my mannerisms or conduct. Any arm waving was me pointing at the dirt and holding my hands out as in, wtf! States she has video, I urge her to post it so you can be the judge. Nasty and unprofessional person. Update! Here is a voicemail transcript from the lady at tireland. The post stays up, she shouldn't be a jerk to her customers. This will teach her. Screenshot of my voicemail page for proof. Steve everyone has told me not to contact you but I want to contact you to tell you just in case I perceived a good person as a bad person. I wanted to tell you why several years ago when I worked at the hospital I was confronted by a patient in a parking lot. He had been upset inside and I got scared today, and I'm sorry if I overreacted. I don't care if you keep your social media post up, but I just wanted to tell you that because it was on my heart. And that's all I have to say. Bye.

Love these people!! They are fair, honest, and did great work. Mellisa was sweet and courteous. If…read moreI had to leave a message, she was quick to call me back. Jason is a great mechanic, he was very knowledgeable and explained everything in a thorough and comprehensive manner. I highly recommend them!!!