I took my recently purchased motorcycle in for a MSI. Ted was quick, professional and efficient…read more The shop was clean and organized. And the air conditioning was COLD in the office. If you want to be treated with honesty and professionalism make First Choice your first choice. My bike passed inspection!!

I'd recommend first choice being your last choice. The experience I had here couple days ago was…read morehorrible. I dropped my car off for an MD inspection & an alignment. I got a call explaining the car had failed inspection for TWO MINOR THINGS (which I was already aware of). I asked if the alignment had been done also, to which he told me he wasn't aware I requested one. No problem, but yes let's get an alignment done please. He advised me they do not do alignments and had to send the car to another shop to get it done. No problem. Once the car was taken to who knows where- I was never even given the name or location of whatever "shop" I did not personally hire to service my vehicle, I was told the alignment could not be done, and it would cost $2k+ to replace chassis parts in order to be able to align the car. What they were not aware of is that I myself am an automotive mechanic, and I inspected my vehicle myself before taking to them. I declined the up charge and informed them I would like to pick the car up, but now they can't tell me when they would even have it back. Again, I have no idea where my car is at this point. I explained politely that I'd like to come pick it up first thing in the morning, and I was told it would be ready. Morning time comes and I call first choice, and I'm told the car is still not back, and "maybe" they can have it back by lunchtime. At this point I have to shuffle my schedule around just to make plans to pick my car up. I call back around 1pm and I'm told it's still not back. I inform them that I will be there to pick my car up in 30 min and they need to figure out how to get it back to their shop. Once I arrive, wouldn't you know it, the car is still not there. And when closing out my bill, I'm informed that I owe extra $ for this failed alignment situation, I don't even know who or what I'm paying for that, again, no information on where my car went was ever given. After about 30 minutes of waiting, the car shows up, and after a couple apologies from the receptionist, I was handed my keys. I wasn't the happiest customer at this point, but I understood. I let them know I will be making the TWO MINOR REPAIRS listed on the inspection report myself and will bring it back in a couple days for reinspection. I bring the car back a couple days later for reinspection and handed the inspector my keys so he could check it out, I literally had to replace a mirror glass and hood latch pull. Minor. He asks me did I get the alignment fixed, and I said no. He then immediately, with an attitude, shoves the keys back in my face and tells me he will not pass it. At this point I am fuming, I explain to him that I paid YOU to inspect my car, and what you wrote on the report has been fixed. What this man was trying to do was fail the car based on info "supposedly" given to him by some unnamed 3rd party for the alignment. I tell him, nothing about alignment was on the report I was given from YOU yesterday. In this moment I am catching him in his own lie, saying "I'm human, I forgot to put it on the report". No sir, you either missed it, or you're trying to make things up. The whole point of being a licensed state inspector is to NOT MISS THINGS, you are literally responsible for the vehicles you sign off on, that will be put on these roads. He then goes and makes that change on his computer and prints me a new report showing it now failing for 3 things. Unbelievable. What I took from this situation was first choice auto trying to up sell $2k+ worth of unnecessary items in an attempt to get a few bucks. Once I left this place, I immediately took it to another MD inspector and the car passed inspection with NO issues. The lesson I learned is that this place will never see another dime from me. I have a copy of both failed reports from first choice, one showing those 2 minor things, and another one showing he added something that wasn't true. I also have the passed inspection report from the reputable shop that was done immediately after I left first choice. I will be making sure the MD state police hears about my experience here, hopefully they make the necessary corrections. Be weary of this place.

My experience with Marlow Auto was exceptional from beginning to end…read more After my accident, they repaired my vehicle (doors, hood, and trunk), and the body work was beautifully done. When I later experienced an issue with my passenger-side mirror, I reached out with my concerns. The team handled it professionally, addressed the issue, repaired the mirror, and even provided a check for the inconvenience. That level of accountability speaks volumes. I especially want to thank Harold, the General Manager, who personally came out, shook my hand, and thanked me for being a patient customer. That gesture meant a lot. It showed leadership, respect, and integrity. A special thank you as well to Ms. Sharon, who managed my service from start to finish with professionalism and care. She kept everything organized and communicated clearly throughout the process. It's rare to find a company that truly stands behind their work and values customer relationships the way Marlow Auto does. I'm grateful for the experience and would absolutely recommend them.

Carla was fantastic -kept me updated every few days, tracked down insurance questions and was super…read morefriendly. The body work was exceptional. The service the same - cleaned my car inside and out and backed it up under the carport so I wouldn't be rained on. I hope I won't need this kind of service again, but if I do I will drive out of my way significantly for the service.

I'm a local DMV trucker, when I need a diesel mechanic nearby and quick that offers roadside/night…read moreservices this is the guy I call. He has saved me time,money,and prevented delivery delays on several occasions! He is always positive and ready to go! He has also done work on some of my regular gas vehicles. Nothing but respect for Mr.Salgado !

Randall is a nice guy but I would not use her service again. I took my car to Randall to get my abs…read moreissue resolved and one year and 3k later my vehicle is still not operable. Each time I took my vehicle to him he swore it was fixed and said it was good to go and Everytime before I even got it home I was calling complaining about the same issue. After doing this two or three times I took it to the dealership and was told in person and in writing they could see the mechanic worked on the issue but wasn't finding the root cause. I then took it back to him with the print out from the dealer telling him what was wrong and gave him another chance to fix the issue. He said ok and again when he told me it was fixed i picked up the car and just like previously the same issue same warning lights still illuminated. By now I had lost faith in him as a mechanic and was done with him. Never did he say ok I can't figure it out here is your money back or anything. Then come to find out while he had my vehicle (he mad for almost a year on and off) he got tickets on the vehicle granted I forgot to add my new registration sticker but he could have at least told me hey u got tickets on the car. By the time I picked up the car it had just one ticket on it which I paid but apparently their must have been two tickets. I would never take my car back to Randall and New Age. Oh and the issue to my car seems to be the issue I asked him about that he told me wasn't the cause of the problems. Update I tried to have an arbitration through the state (it's not mandatory a business participate) but he never responded to the states request both by phone and mail. So after three attempts my car was never fixed and I was out of about 3000.00 in labor cost and parts not including tickets my car received while in his possession. Like others said he will disappear for long stretches not be in his shop or reachable. So beware if you take your car for anything but regular maintenance.

Reliable Knowledgeable…read more Affordable Always on time Black Owned Randall has worked on all the cars I have owned for the past ten years. There has never been a time that he could not fix an issue. He is an expert at what he does and makes sure you are satisfied with the work that he does. I highly recommend him.

Got my Borla Cat Back exhaust through these guys. They installed it as well. Extremely generous and…read morefriendly. I initially put in a request in just to ask a few questions online and got a call a few hours later. Chris called me, he was very friendly and gave me some advice. I did some more research and called back and Chris set me up an appointment. Unfortunately my work schedule changed and Chris helped me change it no problem. My schedule changed again and I had a friend of mine take my car to their shop. My friend said it was a very chill environment. I got a few extras like a T-Shirt, hat, and some stickers. All in all great experience. TL;DR Got a new exhaust. Awesome people. Great experience.

Avoid This Shop -- They Took My Money and Fixed Nothing…read more Took my Honda to Just-N-Tyme Automotive in Fredericksburg, VA for a starting issue I clearly explained. They charged me $3,000 -- I had to take a second job over the summer (I'm a teacher) just to pay for it. What did I get? Car still won't start properly Fluids weren't changed (I checked) Tire still leaks air They fixed nothing. I'm in more debt, with more stress, and still don't have a reliable car. Two possibilities exist: They knew what they were doing and robbed me, or They didn't know what they were doing and still robbed me. Either way, it's unacceptable. This place is a scam. Stay far away.

I walked out the customer services was horrendous. Only one guy was working and he was very rude.read more

All went well. Only problem was they didn't keep me up dated on repair status…read more and parts needed.

I seriously can't say enough good things about R&R auto service. My vintage camper which I use as a…read moreshop needed to be fixed ASAP. Bob took my call and made an appointment for the very next day. By the time I arrived at my storage space he had already assessed the problem and was heading to get the parts needed. Not only was it a fast and painless process but Bob is super nice and the price was extremely reasonable. I would recommend R&R to anyone looking for a reliable mechanic...and especially to someone who needs a mechanic to come to them. I saved so much money on towing my vehicle by having Bob come to the rescue!

My family has used R&R for years for our personal vehicles and business vehicles. Most recently,…read moreR&R put a new transmission in one of our vans. We love the owner and the attention to detail. Always quality work- we will remain loyal customers!

Most local tires shops charge $25 for mounting & balance tires. This is especially helpful if you…read moresource your own tires. Having said that, you have options. Avoid American Used Tires. When you notice your nice, stock wheels are nicked up & they tell you "WE DON'T TOUCH THE WHEELS!" That's cause for concern. If you need to take your wheels here, it's good advice to take as many pics of your wheels as possible! Be clear with the operators the condition of your wheels before & after.

I use them any time I need anything and they have never been anything but professional and…read morereasonably priced. They've done car repairs, tires, and will even take it across the street for inspection.