I contacted this towing company and was initially given an estimated arrival time of 20 minutes…read more After more than 20 minutes had passed without any update, I called back to inquire about the status of the service. The tow truck driver who answered was immediately rude and unprofessional. Due to the poor customer service, I decided to cancel the request. At that point, the representative became hostile, yelling profanities and directing racial slurs at me because of my accent. This type of behavior is completely unacceptable and reflects very poorly on the company. No customer should be subjected to harassment, discrimination, or verbal abuse for simply requesting an update or choosing to cancel a service. After I canceled the towing service due to unprofessional and delayed service, the situation escalated further. The representative continued to call me multiple times in what appeared to be a harassing and taunting manner. During this calls, he used extremely vulgar language and made repeated offensive racial insults targeting me because of my accent. the behavior was aggressive, abusive, and completely unprofessional. I will be filing a formal complaint with Consumer Affairs and reporting this incident through the appropriate channels.

Emanuel picked up our car, brought it to the dealership and then proceeded to let the car roll off…read morethe tow truck directly into a pole. This caused $10K in damage which he agreed to pay, until it was time to settle at which point he stopped answering his calls. I have video and photo proof of his gross negligence - call at your own risk.

I unfortunately could not link up with Damon due to a scheduling conflict but he was considerate…read moreenough to suggest someone that could do it and they did it well. Damon also quoted the lowest of the five or six quotes I got. Thanks for your time, Damon.

My parked motorcycle got hit, and the tow company I first booked canceled on me at the last minute…read more I called MAD Transpo NYC, and Damon showed up quickly. He was professional the whole time, arrived on schedule, was easy to talk to, and clearly knew his job. His truck was clean and the equipment looked well-kept, which was important to me since my bike was already damaged and I wanted it handled with care. He loaded it up gently and delivered it without any new scratches. This was honestly one of the best service experiences I've had in a long time. Damon was friendly and polite, and it didn't just feel like a business deal. It felt like he really cared about doing a good job. I've already saved his number in my phone for the future, though I hope I won't need it. If you need a reliable motorcycle tow in NYC, I recommend Damon.

They are awesome! I called them early, at approx 7:30 a.m., and they were very courteous and…read moreprofessional and kind, something a lot of people aren't at 7:30 a.m. LOL They were at my place within an hour, and I'm so grateful for their help as I was in a last minute bind with a dead battery and a busy work schedule! HIGHLY RECOMMEND

Even though I got several quotes which were all around $100, they were the first to respond and…read morewent above and beyond to help me with my flat tire.

Frank is great he came out ASAP for me. He spent close to an hour trying to get into my car when I…read morelocked the keys in. Let me tell you IT WAS NOT EASY to get through the security features of an S Class Mercedes. Thank you frank! WOULD HIGHLY RECOMMEND!!!

Frank made certain my bike was picked and transported before the rains hit. He called me several…read moretimes talking me though some of the service options I was considering in my area. Frank made my problem his problem and worked with me until we got it done. Felt more like a friend came out to give a hand. Highly recommend!

Was very professional and patient. Fast response. Got my car out of a very narrow alley way which…read morerequired a lot of work physically and driving maneuvers, while handling everything in a calm and respectful manner. Handled my car with care too. I recommend

Horrible service. Very rude. Damaged the back of my car. Never took pictures when they took my…read morecar and refused t reimburse for the damage. Not professional at all.

$2,440.96 for a 2-3 mile tow and 2 days in the yard. After calling for an explanation, the guy…read morespent most of the time asking why Geico took the 2 grand from the collision settlement, when I wanted answers about their ABSURD PRICING. The tow ITSELF was $400! $500 Recover fee for my wheel being popped off after the accident. $175 "admin fee" that they obviously couldn't give a clear answer for. $175 "yard fee", same explanation. $250 CLEANING FEE FOR BRAKE FLUID, $275/day to keep it in the tow yard, $180 in taxes, and some other charges I couldn't believe. I called expecting them to give no real answer as to why this pricing is absurdly high, likely because they'll just charge the insurance company who will then trickle it down to the driver. Bingo. Seems like it may be different if you go without insurance route (although his answer was "we wouldn't even tow it"), but I guarantee there's more ethical tows around, not hard to find.