Got a new key from Tommy's locksmith done the next day in like 10 minutes for way less than the dealer. It's not that the service couldn't be done by anyone else but the dealer, you guys just couldn't do the service, or refuse to. Man I wish they let us record some of these Let the owner tell it (as he's done to others) the customer is wrong 100% when they don't like the "advice " given to them. Best of luck to the future customers, I'm sure they're a great shop but it sure does pay to do some research. read more

A C Lock Service - New cloned key with no programing required - Keys & Locksmiths Near Me - Berkeley, California

The best around !!!! Tom is so helpful. I always make my keys there, and he will fix the door on your lock perfectly. read more

Professional and great to work with. Extremely helpful with scheduling and prompt responses. 10/10. If you need a quality locksmith he is your guy! read more

Tom saved my life by rescuing me from a Thule kayak SVU rack for which I had lost the key. He was funny and also committed to finding the right key after a couple of attempts. And then he said he enjoyed our conversation so much that no money was needed! What a mensch! read more

I called AC Lock Service because I was locked out of my house. Tom arrived within 10 minutes and got me back into my house quickly and calmly. And, he was so friendly and empathetic about my situation. The whole thing took 10 minutes, but the humanity is what I'll remember most! I'll be calling this locksmith for all other needs and highly recommend to others. read more

I needed to go to a brick and mortar store for a duplicate key for an old Honda. I called ahead and Tom waited for me, even though he had to leave. I am so grateful. He was pleasantly friendly and cheerful and gave me honest advice about a locking device for a fence we are building. I will definitely use him for all my security issues involving locks. read more

After reading the recent reviews, I called to talk to Tom about how to get a copy made of the key for my Toyota Corolla. After getting clear instruction to call ahead when I was ready to come in, I did so this morning. After hitting some initial problems with duplicating my car key, he patiently solved the problem, while I discovered the amazing bakery next door. I enjoyed our conversation and very pleased with Tom's professionalism, experience, and skill -- along with the very reasonable price he charged me. Thanks, Tom! read more

A C Lock Service - information about how to reach Tom. - Keys & Locksmiths Near Me - Berkeley, California

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Tom was responsive, effective, and kind. His communication was clear and he arrived quickly, and was more affordable than any other quote we got. We felt so lucky to have him with us in a pinch. Thank you Tom - we're lifetime customers, and though we hope not to need you, would be so glad to see you if we did!! read more

Did the job I needed in a quick and efficient manner . I'll use this lock service for my future needs. read more

Tom has been taking care of all rekeying, lockouts, and key duplication at my rental house and ADU for over ten years now. He's an incredibly kind and friendly person and highly skilled at what he does. He always goes above and beyond, for example tightening a doorknob when he noticed movement while he was rekeying a lock the other day. He's very responsive, and makes himself available when my tenants have a lockout emergency or whenever I need his services during tenant turnovers. It's always great to see him, and I feel very lucky that his business is based in Berkeley. He's made my life as a rental housing provider much easier for the past decade. Thanks, Tom! read more

Absolutely rude. Unwilling to listen and understand my issue. If you're busy with a customer just offer to call someone back. Or give them a better time to call. Found a different locksmith and will be paying their full rate. Could have been yours. I'm bummed because you come highly recommended. read more

I have brought my lock & keys needs to Tom at AC Lock Service on numerous occasions over the past 2 years. Tom always knows what he is doing, even with complicated projects, and he has straight forward & creative solutions that are usually less expensive than quotes from other local locksmiths. He is patient & courteous with my questions and is interesting to talk to about the different types of work he does. Now matter what your needs are Tom will help find the right solution for you. Tom is a knowledgeable, experienced, reliable and professional locksmith with more than a basic understanding of his business - something that only comes with years of experience. I would highly recommend AC Lock Service to my closest friends and clients alike with confidence. read more

Awful customer service, and he managed to break the locks I asked him to fix, to boot. I'm leaving this review a few months after coming to A/C to get new keys made for (2) exterior locks on my shuttle bus (bus didn't come with the keys, so not just simple copying). After fiddling for 30 minutes (no updates along the way) he informed me that he has broken the cylinder on my vehicle's accessory door lock, doesn't have a replacement, but ensures me that any local hardware store will have a replacement (they don't - I've been looking for a while and no luck yet, so my vehicle remains unlockable....). The other lock has now also proven to be poorly done. The replacement keys he made stuck half of the time I used them and now both keys have sheared off in the cylinder. So alas, I have to go back to a locksmith two months later to try and do the simple work that this business utterly failed to do. This guy is straight up rude, which, if he was an excellent locksmith I could forgive. In fact I had even recommended this service to others saying "the guy is a total jerk, but knows locks". Given his fading acumen in the only service his business offers I can no longer recommend, and in fact would strongly recommend you go anywhere else. I know I will. read more

A C Lock Service - Poorly made key and Lock cylinder broken by A/C Locks. He offered me 0 helpful advice as to how to fix what he broke. - Keys & Locksmiths Near Me - Berkeley, California

I needed a new key fob for my 2002 Hyundai Sonata. Tom was extremely responsive, and worked to obtain the correct fob that I needed. It unfortunately turned out that my car was too old to have a new fob programmed to it, but Tom tried three different programming tools and spent forty-five minutes trying before coming to that conclusion, and because he wasn't successful, he declined to charge me. I would definitely return to Tom if I have any future locksmithing needs read more

One of few locksmith do vehicle keyless entry. He also redo my extra cab 09 Tacoma door lock(both side) and ignition to make easier to turn.Make one keyless entry,2 chip keys,and repair my locks less than 30mins. Fast, easy,professional-can't ask for anything more. Highly recommended. read more

Once again got great service from AC Lock service. Lost my keys and had to re-key 5 locks and replace my Subaru electronic key, all on a home service call. The owner Tom was great as was my first experience with them. Highest recommendation, I love these guys, they don't disappoint! (AC used to be called Longs) read more

Locked myself out of my apartment and he came by quickly and let me back in to my kittens with ease. Thank you so much !!

I would give 6 stars if possible. This company is the best lock service in the world. They have helped me in 3 different emergencies and saved me a lot of time and money. Absolute best service available. read more

I've used AC Lock Service to duplicate keys only, so far, but I have to praise the quality of the duplication work. Our keys are copies of copies, but if you tell Tom that he'll set his machines to bring the new copies back closer to factory specs so you don't end up with keys that either have to be jiggled and magicked to work, or that don't work at all. He is a one-man shop so it's best to call ahead to make sure he's in, as he's often out on jobs. read more

TERRIBLE! TERRIBLE! TERRIBLE! I'm Shocked by the dishonesty and the lack of customer service. These guys quoted me one price but charged me 4 times the price. They technician was in a bad mood from the moment he arrived. When I questioned why the bill was 4 times what I was quoted, the technician raised his voice and was insulted that I questioned his bill. I never felt so uncomfortable in my own home. Stay away! read more

He made getting a 2nd key fob for our 2009 vehicle very easy to accomplish, for far less then the dealership quoted us. Wonderful service! Also got some house keys cut, super easy. read more

They've helped me out a couple of times, now, but every time, I'm impressed by their care. Even how I seen 'em handle the others while I'm in line. I'm telling you, them's j good people. read more

Great service. The owner ordered gold coins (chits) for my bf and stamped them for his job. Support his business. read more

Called about a lost car key. Guy quoted me $400 and when I asked if that was the going rate, he gave me grief about it and said he's extremely busy and doesn't have time to call around and was on his day off and accidentally answered the phone and to call back later in the week. WTH? Called another Berkeley locksmith who got keys made for $50 with the VIN, no need to break into the car. Seems like a grumpy rip off. read more

This place is a real Berkeley gem. Outstanding work, fast and friendly. I had a puck lock stuck on a van door, so badly that I broke the key off trying to open it. Not only did Willie get the broken key out, he figured out how to remove what I thought was stuck forever. He even managed to make a new key out the one that was snapped in half! This is a real old-school locksmith with lots of inventory, small-town service, and fair prices. These guys rule. read more

A C Lock Service - Keys & Locksmiths Near Me - Berkeley, California

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Cloned and copied my 2006 Vespa LX 150 Key. Only place in the Bay Area I could find who offered this service.

Thank you for cutting new keys for my car and van. Super helpful during the pandemic.

I wanted to get an extra pair of car keys for a long time, in case I lost my only key. Dealers charge a fortune to program a key fob or car remote. The owner told me to come in an hour before closing. This way I didn't have to skip work. After he finished with his customer he started on my job. A woman thought she was ahead of me and had a big job (so he could either do my work or hers) and he told her I was there first. I didn't have to interact with the other customer. That showed that he went out of his way to be fair. Anyway, he made me a duplicate key. I have been using it for 2 months now and has worked well. I know where to go for my lock and key needs from now on. read more

These guys have twice provided amazing service. The first time they hooked me up with new spare car keys - - When I bought my used Subaru, which didn't have a spare, I found out that they cost a pretty penny from the dealership/Subaru Inc., however, I found keys bay, and they were able to program them, easily quickly and at a fraction of the cost. The other time I went over there with a file cabinet with a key apparatus to put in. They were able to take out the lock that was not working, easily and quickly. I loved how enthusiastic and creative the person there got in getting out the lock. Always a pleasure to go this establishment, when I need to. read more

A door in our house locked itself the other night. Honest!! And to make matters worse, the keys to the lock were in the locked room (yeah, bad planning) I wanted to get this resolved in the morning before I had to go to San Jose for some meetings and ended up making an appointment with Long's. Tom arrived in a little over an hour after I called and he was very apologetic for being 10-15 minutes past when he'd originally said he'd arrive. I didn't feel quite as silly after it locked itself again after being unlocked by Tom (in no time flat) while he was adjusting the lever. Apparently some kind of mechanical problem in the locking mechanism. On his advice I contacted Baldwin and they are sending a whole new leverset to replace this one. read more

I love these guys. They accurately cut your keys for 2.75. Versus the 1.50 keys from Osh/Home Depot that you end up taking back to get recut because they didn't do it right the first time. The worst is when you make a copy of an Osh key...they don't work because the copies are so off. Long's is quick and helpful and their keys always work. Also, today, even though they could've tried to hoard business for themselves, they referred me to Rex Keys because I could've gotten the job done faster. Props for skilled work and honest. read more

This is my favorite locksmith! For the last 20 years I have lived within walking distance of another popular locksmith, but I drive to Berkeley just to see him. read more

Tom went above and beyond to repair my expensive Emtek front door lock set. After finding out the company no longer carries parts for this 14 year old unit, Tom was able to diagnose the issue and fashion a repair. Fast and effective. Thanks Tom! read more

Outstanding service! I normally only give food reviews but felt the need to come on here to leave a very positive review because of the outstanding service I received yesterday. The guy managing the place was very professional when I called to get my car keys cut for my Camry. I bought 3 keys and took them to get cut and programmed for my car. He charged me $100 for the 3 keys to be cut and programmed! The dealership charges $375 per key and wouldn't program the keys I bought from an outside vendor. Since parking is hard to come by where the the store is located and it is all paid parking , the gentleman up front said he'd pay for my meter and did. He was very polite and at the end genuinely thanked me for my business. He also said if I ever have any problems with the keys, just bring them back and he'll take care of me. This place is first rate and I highly recommend. read more

I first came here to get replacement apartment and mailbox keys made after I had my bag stolen. The service was prompt and incredibly courteous. I took a mental note. A few weeks later, I needed copies of keys made for a small frozen yogurt shop I manage, including one very tricky archaic cash register key. The folks behind the counter this time were also patient and friendly. The missus (it seems to be family owned) was there and offered me some awesome pizza while I waited since they were all eating lunch. And then a few months later (today) I returned to get more cash register keys made because my cashiers have a habit of breaking them (by leaving them in the register and then accidentally hitting them with their knees and/or food cart) and, once I described how the other keys kept breaking, the gentleman behind the counter offered to trim the keys for me to have extra small heads (less protrusion from the register = less likely to get hit by carelessness). In other words, I have only ever had positive experiences here. The keys work (and work well! None of them have been sticky in the least), the service is quick, and the prices are great! I would heartily recommend this place to anyone. Bonus: Foster's Freeze is across the street. Ice cream. Noms while you wait. read more

I love this shop, I came here for all my car key, always have. But they will also come out to you, mobile! I just learned that a few years ago when the came out to rekey an old door with a skeleton key..... thought I'd have to bring the door in, but NO! Tom is a gem as are all the people in the shop! Berkeley has many charming local truly small businesses, and that is what really makes us the magical town of Berkley! Support them or you will be out of some excellent and gracious service! read more

Tom was Awesome!!! If you're looking for a Great Locksmith; He is the Man to service all of your needs. Hard working, Honest and has integrity! I first tried out AC Locks on a referral from another place who wasn't able to make an ignition key for me. I brought Tom the key and he made me 2 spare keys. Unfortunately, the keys didn't work. I Brought them back along with the ignition cylinder and he was able to cut 2 perfectly working keys at No Charge!!! A couple of days later I brought in 2 door handle locks for my 2 vintage VW Buses; which didn't have keys. Low and behold, he was able to create and cut 2 perfectly working keys for both door handles. Unfortunately since there was something wrong with my door handle locks, Tom didn't even charge me! That was so touching for him to do that for me. It just showed me that he genuinely cares about his customers. He said, "I don't believe in charging my customers if I can't solve their problems!" He could have easily charged me for his time to make those 2 keys for me, but he felt bad that my door handles were broken and I was still unable to lock my doors. That wasn't his fault; he did what he was supposed to! He is really good at his craft and very knowledgeable in all aspects. Very polite and easy to work with! I absolutely LOVE this guy. I am coming here for all my key or lock issues. I highly recommend Tom to anyone! He is the Best Locksmith I've ever dealt with!!! Thanks!!! I am a Very Happy Customer and Super impressed with his workmanship!!!! Give him a try, I guarantee you will be 100% Satisfied!!! read more

A C Lock Service - Ignition lock for VW bus - Keys & Locksmiths Near Me - Berkeley, California

Tom is terrific! He installed a Schlage lock, explained everything about how it worked, even took the time to make me a new key, and didn't even charge. In addition to being competent and extremely reasonable, he is a very kind, decent man. Thank you, Tom! read more

I work with one of the most prolific Eurosport dealerships in the bay and I send all of my customers here. Laid back, happy to help, diverse abilities; this place is the best for any kind of cloning or cutting of keys. thanks for the great service! read more

This place is awesome. The owner is super helpful and knowledgeable and his prices are reasonable. I lost my car remote and it as going to cost $200 plus labor at the dealership. I got one here for $70! I'd definitely recommend it for any key/lock needs. The only thing is the owner is a one man show and isn't always at the store so make sure you call ahead! read more