Tom saved the day when I lost the only key to our 2005 Ford Explorer. The dealership referred us to Long's since they couldn't cut a key by VIN because Ford doesn't keep that information on file past ten years, and no place had been able to make a spare ignition key for us since we got it used, because it turns out you need two keys to make a duplicate without specialized equipment. Tom got here in a day, got in the locked truck and made two new programmed keys and a plain door key for a reasonable $250, and he explained why the places we tried before couldn't duplicate the key we had. Very helpful, great service, definitely recommend this business. read more

I needed to replace my one and only key to my 2006 Honda Accord that was becoming worn out and would barely fit in my door lock and ignition. I called to get a quote for 2 replacement keys and I provided the person that answered the phone the car year, make, model and explained how my current key was barely working. The person who answered the phone was RUDE, CONDESCENDING AND ARGUMENTATIVE. He clearly was annoyed with the fact that I was trying to give his business my hard earned money and would not give me a quote and says he doesn't have time for my call. I told him I was not interested in supporting his business and would call elsewhere to a company that knows the value of customer service, respect and patience because this "business" clearly doesn't have it. I immediately called Auto Locksmith in Oakland and received a reasonable quote from a friendly gentleman that provided a quote with the same information I provided to Long's Locksmiths. FUCK. THIS. PLACE. read more

The owner's reply was written more than a year after my review. Obviously, it's impossible for him to be factual after so long, after so many customers in the interim. Unfactual is unprofessional. Buyer beware. read more

This really is the place to go for a key fob for your car. DON'T try the big chain lock services that pop up first in a Google search - they're a RIPOFF!!! They wanted to charge me more the 4X the price that AC did the job for (not exaggerating). Great service, great price, local business. Go here! read more

Tom is hands-down the best locksmith we know! Highly recommended to everyone. He is extremely knowledgeable, reliable, friendly and helpful with amazing customer service. We had a stressful eviction case where locksmith services were needed- it had to be done timely and efficiently. Tom is an expert and guided us through the entire process from before to after and provided us so much reassurance and trust. We wouldn't have entrusted anyone else with this job. Huge value for money with the top-notch services provided! read more

Very quick and professional! I lost the keys to my storage unit and he came very quickly after I called him. I'm and out. Job done in less than 15 minutes. Very chill and nice guy and an expert in his craft. 100% recommend. read more

I called to get a quote for some high security locks with keypad/fingerprint access for our two offices. This is the first time I've inquired about something like this so I wanted to get some info from an expert. The guy on the phone was VERY RUDE and basically said they were very busy and would give priority to people who were definitely interested in getting service done. So I guess taking time out of my busy day to call him was not a sign that I needed work done right? LOL In this day and age where people are constantly going out of business due to a failing economy, you would think that people would realize that customer service and a company's reputation is critical. Oh well, they just lost out! read more

Got the doors to my house re-keyed. I had a total of 5 locks changed (2 deadbolts, and 3 door nobs). $138.00 He was there for maybe an hour? That means the pricing is at least decent. I thought the guy was pretty nice...in the interest of full disclosure, he did solicit me to write a review (hi Guy!), but he did the job, showed up relatively on time (11-1 time window, and he got there before 1), and pretty much just went to work. The keys work well, and what else can I say? I feel like locksmithing either works or it doesn't, and this did, so I'm happy. And if you look at most of the other folks who reviewed this business they like it too... read more

So I made the huge mistake of losing the clicker key to our Toyota Camry and the only copy that we had got lost somewhere on the Stanford campus. Man, did I feel like such an idiot! After a week of calling Stanford campus police and Palo Alto police and it not turning up, I Yelped a locksmith and I found Long's. Btw, the Toyota dealership quoted us $400 to replace the key! Yeah, no thanks. Tom was able to make us another valey key for $50. Thank you! read more

The guy on the phone was a bit rude and condescending, but I was able to get a key made for a reasonable price.

I cannot stress how fantastic Long's Locksmiths really are. They will go to great lengths to make you a key, from your provided lock, without a spare, and then machine the head of the key to your specifications. I think all in all, they are a very nice group inside there, I am impressed. Reasonable prices for locksmith worth, not to mention that good honest locksmiths are getting harder and harder to find. read more

Prompt and professional. Rekeyed all the doors in our new house, and fixed a broken Marvin lock for us on the spot, all for a very reasonable fee. read more

So after accidentally locking myself out of my bedroom, I attempted to pick the lock myself with some YouTube videos and crude tools. No luck. So I sent a text to Google (I don't have a Smartphone), and a couple of stores came up. Two of them charged $29 dollars just for coming by and $25 and above for the actual lockpicking. Long's and Rex's seem to be the only ones charging a flat rate and according to them, the only stores physically present in Berkeley. I called Long's because they offered a discounted rate because I live near the shop. Tom came in about 15 minutes after I made a call and picked the lock in under 3 seconds. He was very friendly and cordial, and he seemed to really know his business. While it's mildly upsetting to even have to pay $60 for a locking accident, Long's did the job fast and efficiently. read more

I appreciated their timely arrival and kind service. It was a bit expensive: $100 for a minute to open one door, but he didn't charge me to make a couple of extra keys. I guess you learn from your mistakes, right? I think I've learned my lesson from this costly experience. read more

My last experience with this business was the worst that I have had with any repairman or technician of any trade. I made an appointment on May 31 to have several front door locks re-keyed in apartments that I manage. I had used this business several times in the past for the same job and never faced any problems with their prior work. The technician who came had never worked for me previously. While working on the locks, this person asked me inappropriate questions about my business, and made other personal comments/inquiries related to my perceived finances. This is totally unprofessional behavior. After the technician completed the job, I noticed that one of the latches was sticking. I then made the HUGE error of asking him to examine the lock. The technician very carelessly removed the handle from the door, using a screwdriver too large for the job, thereby stripping the head of the screws and ruining them. As if relieving some pent-up anger, he then began bashing the lock with the back of his screwdriver, damaging a mortise lock that is nearly 100 years old! Of course, this is no way to repair a lock! Afterwards, I called another locksmith and he was shocked by what I told him. I feel violated and totally disrespected. I will avoid Long's in the future. read more

I lost the only key to my motorcycle. I know, very stupid. The folks at Long's were great to me. I brought in the seat lock - didn't work, the lock was too crappy to make a copy from. I brought it the whole gas tank, they picked the lock and within an hour had a perfect key made that works in the ignition too. The prices are great, the people (Tom and everyone else there) are extremely friendly, and they know bikes too... how can you go wrong? read more

These guys are great! Where another locksmith failed to remake my broken key for my Subaru, Long's came through. They tried until they got it right and didn't charge an arm and a leg. I was afraid I'd have to go to the dealer and pay out the nose, but it was obvious that they wanted to help me and get me a key that worked. Highly recommended! read more

I did not have a good experience here... I exchanged messages over yelp and even called before I made the drive to the store...somehow the price that I was equated went up and the man there wasn't as confident he could program my keyless entry remote... then all of a sudden he wanted me to sign a waiver stating that they are not liable if the they messed up programing my remote. Needless to say what a disappointment. read more

Had a brain fart, locked my keys in the truck, realized too late that my spare set is missing, and called Long's. Because I was close, he came out and unlocked the truck within 15 minutes. While I'm sure that incredibly fast time was in part a combination of location and time of day, I'm super grateful that it worked out and I could go out and t.c.b. afterwards. Thanks! read more

Nice down home key maker. Knows his stuff and has that blank that no one else has. Take sometime to appreciate a craftsmen and not some jerk at your local rite aid and what not. Keys mad by a man that WANTED to work with keys and locks?! Imagine. I have no doubt that when my GF uses these new keys to my pad that she will not be left out in the mission air for lack of quality key copying. Thank you Long's you reminded me of my Dad today. read more

This review is way overdue. In January 2012, they re-keyed the locks in our condo. They were quick, efficient, and very professional. They are so meticulous that they asked if the finishes on the new locks had to be consistent. Obviously they know what they're doing. They charged a reasonable rate (~$100 to re-key two knobs and a deadbolt) and that was it. Today, I took in a Subaru blank that I bought online. They explained that they can't guarantee keys that they cut using a customer's own blank. That's fine, I said. They did an excellent job and the key fit perfectly in both the door and the ignition in my car. They also made copies of my house keys. In total, I paid about $8. Again, this is perfectly reasonable and I wasn't in there for too long. I'd definitely return to Long's to have keys cut or to have their locksmiths come out to our home. read more

I used the AC Lock Service online text and was pleasantly surprised that my inquiry was addressed expeditiously and fully. Tom provided me instructions on how to remove the lock mechanism so I would save substantially monetarily if I brought the lock to his shop to be rekeyed. read more

After multiple positive experiences at Longs Locksmiths, they have earned my loyality to buy all related products there. The employees are knowledgeable, honest and want to provide the best solution[s] for your needs. thank you! read more

I provided a slightly bent newer model car key to be copied. Both copies came out perfect and the provided instructions to introduce the new keys to the car were very clear. Locksmith was a pleasure to deal with. read more

I went to Long's after trying in vain to get duplicate keys for an older car my kids drive after they had been robbed and had two (expensive) chip keys stolen. The sweet and helpful person behind the counter said that the key I needed to copy was a chip key but that year's model might be able to use a regular key. The big box hardware stores were not able to override the system to cut a key for us to see if it worked. He cut a key for us (if it didn't work to operate the car it would at least open the door.) It worked!!! We were so thrilled. Thank you so much for helping us problem solve and now having an additional key copy without the expense of an unecessary chip key! I will be back the next time I need a key, with out without a chip! read more

Tom at AC Lock saved me a fortune by successfully changing the battery on my 2008 Subaru Outback key. I tried to change it myself and when I went to the dealer for assistance, they advised me that they were unable to replace the battery due to the screw being stripped and I would need to get a replacement key which would cost $300+. They weren't able to program and cut the new key so they referred me to AC Lock. Tom took a look at the key and it didn't take more than a minute for him to open my key and replace the battery. I was astonished when he only charged me a nominal fee. I didn't think businesses like this existed any more. Very pleased. Thanks, Tom! read more

Amazing service! I really love this place and I would recomend coming here to anyone who needs key related services, even car keys. This place also has a nice, family-owned vibe to it. I went in needing the battery of my car key replaced and the gentleman who runs the shop didn't even charge me! I was really touched. read more

When my front door's deadbolt died the other day I called Long's Locksmith based on the reviews on Yelp. These guys were great! They got to my house within the hour and were helpful, accomodating and best of all they installed a new lock for about $100. Before, it had been very, very hard to lock and unlock our door - and Tom took the time to align the new lock so that it would be smooth like butter. Pleasant, knowledgeable and easy-going. I won't go anywhere else anymore. read more

Our son locked himself out of his rooming house. Long's responded despite the late hour. Thanks for the after hours response Long's, much appreciated. read more

My 18yo Camry ignition switch wouldn't let the key turn and it had to towed home. After researching online, I found my car model to have this problem frequently. I decided to call AC Keys or Long's. Tom came to work on my car for more than an hour. First he tried the key out, then took out the key slot to disassemble. He found a piece broken inside. Instead of suggesting to replace it, he recommended me to save money and go with a repair. I valued his honesty and personalized professional opinion. Something rare to find these days. The price was reasonable. I'd call him again in the future for key services. read more

Fast and friendly service, reasonably priced. The owner is behind the counter and he has a very good heart. I watched as he gave good advice to another customer that was not self-serving. The keys that he made for my new lockset worked perfectly. read more

Kind, courteous, professional and prompt. Willie, Kevin and Carsten are a delight to do business with. They got me into my car after I locked my keys within 20 minutes of contacting the store! I have had them service my home, business, and autos for hard to find keys and trouble-shoot locks that broke, or I had lost my key to. There were number of occasions that I could have been payed a higher bill, but they helped me solve my problem in the most economical way for me. How refreshing in today's business world. read more

Omg, these guys are so great! Our locksmith was so kind, and courteous, as well as honest and more than fair. If you want someone trustworthy you can depend on to take good care of you, this is the place to go. Truly grateful! read more

Tom came to our house to install new door hardware and even helped us install our August lock and doorbell. He was very nice to chat with the knowledgeable. Nice to have AC's so close to our new home! read more

We went in to get an extra key fob programmed for my son's car and Tom was prompt, honest, fast and reasonable. There was a customer ahead of us so we had to wait 10 mins and it only took him less than 15 mins to get our key fob programmed and key cut. He even pays for our parking meter 30 mins. I'd highly recommend his business and we will be back for any other services that we might need in the future. Thanks Tom! read more

Story goes as such. Whilst playing basketball at Mosswood Park in Oakland, my friend's car keys got stolen. With no spare keys we were forced to use the services of a locksmith. Mind you, this happened on a Sunday afternoon around 6:00pm. Needless to say, Tom came out and sat in his fancy mobile workshop (the van) and before we knew it my friend's car was turned on with a new key that Tom made on the spot. However, the key that Tom made turned the ignition on, but it did not work with the locks, so he took us to his shop at 9:30 PM on a Sunday to investigate further. Tom is a genuine and hardworking man who runs his business with full integrity and pride. I wish more owners could learn from Tom's commitment to excellence (Looking at you Raiders). I hope I never get locked out of anything, but if I do, I know who to call. read more

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Both key fobs for my 2011 Ram 1500 failed after 8 years of use. Went to Dodge dealership and the parts department wanted $212 just for one replacement key fob plus another $100 to program it, needless to say I walked. Went on Amazon bought 2 replacement key fobs for $27 that were delivered in one day. Called various locksmiths to have key fobs programmed only to be told if it wasn't an OEM factory key fob or I did not buy it from them they would not program it. Enter Long's Locksmiths, got a phone estimate of $100 to program both key fobs, walked in no appointment necessary and guys got to work immediately, 20 minutes later I was on my way with 2 working key fobs at a savings of over $400 from shyster dealership prices. Save yourself the frustration and call this shop first they are honest and respectable. read more

Wow! Easy going, very knowledgeable, fast and well priced. Tom is great. I chose Long's because of the reviews here on yelp and can't help but agree wholeheartedly. If I ever need a locksmith again I will just call Long's. read more

We started renting a place that did not have a functioning garage door. Tom "Willie" came by and helped us out with our garage door. He was patient and he also took the time to really read the instructions. Had good advice on how to maintain and keep the thing running. Such a pleasant experience, no attitude. Thanks Willie! read more

We came to Long's to make copies of both car and padlock keys. Tom was not only quick, but extremely pleasant! We saw the way he interacted with other customers in line too, and he kept saying that his customers are his friends :). He let us know that if we ever have a problem with the copies that he made, to come back and he'll take care of us. I highly recommend Tom and his team, and we will definitely be back! I really don't understand the 1-Star reviews they received... so I recommend disregarding them :). read more