I just used A day in the Shade for my wedding. TERRIBLE customer service. I spoke to the Tom(?) on a Friday and was told I would be getting a confirmation call on Wednesday for delivery on Friday, my wedding was Saturday. I got a call on Tuesday from Robin for delivery on Thursday. When I told her no, I couldn't be there and delivery was Friday she told be she had already confirmed all her weddings for Saturday. Fine she would deliver Friday, that she didn't want me to get upset. Her tone was very nasty. There lack of communication was basically my problem. When the delivery came Friday it was late. I was given a 2 hour window and they were still late. The porta potty was 2 hours early and I wasn't there to tell them where to put it, we had to describe where to put it over the phone. I was told by Tom(?) my pick up would be late Sunday or Monday. I received a call at 8:00 the day after my wedding they were there to pick up. Again, when I call to complain, Robin was very nasty. She basically blamed there lack of communication with each other on me. She said I'm saying I'm sorry I don't know what more you want from me. Her attitude was terrible! I would NEVER recommend them to anyone!. If my rentals were too small to matter to them they should have never taken my business. read more