My dog looks great as usual after a visit to this establishment. INDI comes home pampered happy and…read moreready for anything. Highly recommended. Book ahead and tip well for the best future appointment scheduling.

First visit. My dog has vision issues and he's not keen on new people, places. Angie greeted us…read moreshowed him around. He hardly noticed my departure. The groom is great. He's clean and comfortable. recommend Happy Hounds. We will be back.

Seems to be a common theme.. I picked my senior dog up after only two nights there and she was…read morefilthier and smellier than she's ever been in her life. It smells and looks like she's been laying in her own urine. I board her very regularly but the normal one was full, she has NEVER came home smelling or looking like this even after a week of kenneling. The smell was so strong I couldnt stand having my windows up or down, it just blew it around. I called and they did offer me a refund but I'm terrified she's going to follow suit of the other reviews and be sick. They offered to give her a bath if I brought her back which I kindly declined. I would not trust them with her again. She attempted to blame the smell on the fact it had rained but this isn't wet dog smell, it's pure urine. And on another note - they do not leash dogs when you drop them off or pick them up. It seemed odd when I dropped her off that I had to insist the girl leave a leash on because she wouldn't follow her without it. Then when I picked her up, a giant huskie was let out into the lobby completely unrestrained. This isn't safe and it's not appropriate. There could have been children, or other dogs, or anything that would make for a dangerous situation with an unknown and very large dog. I would NEVER recommend taking your pet here.

We will not be using Hickman Creek again. We took our Goldendoodle, Riley, for a week during our…read morespring break trip to Florida. She had not been feeling well prior to going, but our veterinarian said it was gastroenteritis and prescribed medication, telling us that the kennel could administer the meds and she would be fine. As another reviewer said, she was supposed to have been given a bath on the day of pickup, and we were charged for the bath, but she smelled awful and was visibly dirty and greasy to the touch. We had to take her directly from the kennel to the pet store to give her a bath, with the kids complaining the whole way about how terrible she smelled. The hair on top of her head was so matted that it couldn't be brushed, and I had to trim it down to the skin. She has several other spots that we will have to let the groomer take care of once the hair on her head grows out enough to take her. My wife later called and was assured that she did, indeed, have a bath that morning. The medicine had instructions on the bottle and we verbally gave the employee the instructions when we dropped her off. She was to be given the medication until it was gone, which would have happened toward the end of the week. When we arrived, after they tried to give us the WRONG DOG, they gave us the medication bottle back and it still had pills left. After getting her home, it became clear that she was still not well. We took her back to our vet for an additional $250, where she was diagnosed with severe gastroenteritis and prescribed more of the same medication. After administering the medication properly, she is now back to her old self.

They got my idiot boy Teagle in on short notice and he looks beautiful. I really like the job they…read moredo.

For two years I had a good experience. Some grooming was better than others but over all just what…read morewe needed. Many times they forgot my appointment but made it good. This January there was a rate increase. As every one has. Yet, when I arrived, they not only forgot my appointment again, they were going to groom my dog without telling me that the rate hike was $30.00 higher than usual! The new manager was condescending and the owner was absolutely rude! $85.00 for a basic grooming is ridiculous! Very disappointing. Called three different groomers and they were 1/2 the price. I won't be back.

We just moved to Madison county and I couldn't believe there was a groomer this close to my home. I…read morecalled and they were busy but we got an appointment. Everything was great. The location was clean, easy to get to, and they don't take too many pets at a time. I went in the summer when my schedule is more flexible. I didn't ask about drop off, like for a work day, so I'm not sure about that. But the owner was wonderful and did a great job!! I'll definitely be taking Chewey back.

I do not feel comfortable trimming my pup's nails and they've been getting much too long. I've also…read morenever taken him to a salon. I called this morning and got an appointment for a few hours later. Even though we were late, the groomers were totally chill and friendly and inviting. Brody was greeted with treats and love in generous quantities. It was suggested that I wait in the car. Less then ten minutes later they walked him out to me. He was happy and calm and his nails no longer made that clickety-clack sound when he walked. We both had such a positive experience and I will definitely make doggie spa day a regular part of his life. The price was also extremely reasonable.

Cancelled on me twice in a row despite having an appointment booked 2 months in advance. Then they…read moretold me to find another groomer. This place was wonderful with the original owners.

Karen and Whitney and staff are fantastic. They did a wonderful job with our giant livestock…read moreguardian dog who was very overdue for a groom. They obviously love dogs but also have excellent professional skills. Their pricing is more than fair! We will never take our big boy anywhere else!

I took my dog here for boarding while on vacation and she smelled like urine when I picked her up…read more I doubt they took her out enough and she looked pitiful. I wanted to talk the manager that day but was not available. I called multiple times and was never called back. If you value your pet or money you be better off anywhere else. U would let Mike Vick watch my dog before this place.

I've been bringing my dog and cat here ever since I got them. They've seen my pets for…read morevaccinations, skin issues (which turned out to be allergies and resolved with some steroids), grooming, and an infected paw. The people who work here are super nice and my usually skittish dog is always excited to come here to greet the staff. The veterinarian is very knowledgeable and takes the time to teach you how to care for/follow up on treatment :) Really glad I found an awesome and reliable clinic!

Rome and I love LexPets. They are so accommodating and Rome loves all the fun play she gets. When…read moreshe gets home, she's a dead dog from all the fun she has had.

Three years in and we're still using LexPets for all our daycare and weekend needs…read more We have NEVER had an issue and we've moved our days around from time to time. Did we have to wait? Of course we did. When a spot opened up we were moved. They're not there just to take your money and leave your pets unattended. They truly care about the animals. It's refreshing to see and as a pet owner it makes me very happy to know that my two goof balls are loved and cared for when they're at LexPets.