Trim Room is the BEST staff, and they are so great wit my hyper puppy, Poppy! The grooming is…read moreamazing and they recently snuck us in for last minute boarding AND managed to groom her despite a full schedule. So happy to have found this amazing local business!

Been going here for about 3 years now. Not faithfully bc my baby hates being groomed. Our Great…read morePyrenees Lilly hates being bathed or her feet or butt touched at all. They have been through some stuff with us bc she has taken a couple hrs before! She hates being caged so they have even made accommodations today on a Sunday for us to make sure she is taken good care of. She always comes out looking so stunning & beautiful. I cannot say enough good things about this couple. her feet came out looking amazing & she is so hard to tend to or clip or file her nails! She's huge so it's harder than other pups! I think I'll end up bringing my crazy pit Shepard mix as well bc they just do so amazing. Everything is top tier & will continue coming here'

Best groomer in Lexington, she groomed my mini golden doodle and he looks awesome! Great haircut,…read moregreat price, and done in a timely manner!

Picked up chako and he looks good & is super clean!! He was also super happy so I'm sure he had a…read moregreat time there would recommend 10/10!

I had just moved to Richmond and needed a groomer. Charlotte was recommended by my pharmacist. I am…read moresuper fussy about my dogs , made an appointment and couldn't be happier she is awesome. I would recommend her to anyone !

We actually showed up half an hour early for our appointment and we were able to be seen right…read moreaway. The staff was so friendly and of course Shadow was his charming self until it came to the exam lol. They were gentle with him and gave him plenty of treats afterwards . His Doctor was friendly and very enthusiastic about Shadow being in such good shape . He has nice teeth , clean ears, clear lungs . Knowing all of this made me relax more. He got a clean bill of health with the exception that he's FIV positive. Shadow is the only cat in our house and he's strictly a indoor cat. Even with that he can and will live a full life . One of the ladies did agree with me that he looks like he's part Russian Blue. In terms of cost the initial exam was free because we adopted him from LHS . I did pay for some additional testing and I think it was a fair price . Shadow does have pet insurance for those just in case moments hopefully they'll be none of those. Shadow will continue to to there for check ups and future shots .

They are so wonderful there!! I highly recommend anyone taking their pets there. I love taking my…read morepets there. Everyone there are so caring

Seems to be a common theme.. I picked my senior dog up after only two nights there and she was…read morefilthier and smellier than she's ever been in her life. It smells and looks like she's been laying in her own urine. I board her very regularly but the normal one was full, she has NEVER came home smelling or looking like this even after a week of kenneling. The smell was so strong I couldnt stand having my windows up or down, it just blew it around. I called and they did offer me a refund but I'm terrified she's going to follow suit of the other reviews and be sick. They offered to give her a bath if I brought her back which I kindly declined. I would not trust them with her again. She attempted to blame the smell on the fact it had rained but this isn't wet dog smell, it's pure urine. And on another note - they do not leash dogs when you drop them off or pick them up. It seemed odd when I dropped her off that I had to insist the girl leave a leash on because she wouldn't follow her without it. Then when I picked her up, a giant huskie was let out into the lobby completely unrestrained. This isn't safe and it's not appropriate. There could have been children, or other dogs, or anything that would make for a dangerous situation with an unknown and very large dog. I would NEVER recommend taking your pet here.

We will not be using Hickman Creek again. We took our Goldendoodle, Riley, for a week during our…read morespring break trip to Florida. She had not been feeling well prior to going, but our veterinarian said it was gastroenteritis and prescribed medication, telling us that the kennel could administer the meds and she would be fine. As another reviewer said, she was supposed to have been given a bath on the day of pickup, and we were charged for the bath, but she smelled awful and was visibly dirty and greasy to the touch. We had to take her directly from the kennel to the pet store to give her a bath, with the kids complaining the whole way about how terrible she smelled. The hair on top of her head was so matted that it couldn't be brushed, and I had to trim it down to the skin. She has several other spots that we will have to let the groomer take care of once the hair on her head grows out enough to take her. My wife later called and was assured that she did, indeed, have a bath that morning. The medicine had instructions on the bottle and we verbally gave the employee the instructions when we dropped her off. She was to be given the medication until it was gone, which would have happened toward the end of the week. When we arrived, after they tried to give us the WRONG DOG, they gave us the medication bottle back and it still had pills left. After getting her home, it became clear that she was still not well. We took her back to our vet for an additional $250, where she was diagnosed with severe gastroenteritis and prescribed more of the same medication. After administering the medication properly, she is now back to her old self.

This grooming studio is an absolute treasure! The owner is incredibly kind and talented!…read more I'm new to the area and taking my elderly Shih Tzu in for grooming to a new place made me very nervous. He's pretty wobbly but we've been so lucky to find wonderful groomers. Due to Covid restrictions, she met me just outside the front door at my appointment time. We talked for a few minutes while she checked out my little guy. Then she scooped him up and said ok, he'll be ready in two hours. She texted a little while later to confirm the price and the time to pick him up. When I got there, he looked gorgeous and smelled delicious!! He was a little tired from the experience but so alert. I can tell that he feels like a million bucks since his haircut. I absolutely love that the grooming is by appointment, he's there by himself and cared for from start to finish by the owner.

I went her based on a recommendation from a friend. She schedules only one dog at a time, which is…read moregreat. I know my dog is getting her undivided attention. She called me when he was finished and gave me some tips about his skin since I was a new dog owner. My dog was so happy and looked great when I picked him up. Very reasonably priced as well. Her studio was clean. She is great at what she does. I told her a friend recommended her shop and she asked who, I showed her a picture of my friends dog and she knew his name immediately just from the picture. She really loves what she does and cares for the dogs. I'll be a customer for years to come!

Best place in Winchester to take your pet! My dog Jax has gone there for years & I wouldn't take…read morehim anywhere else! Everyone in there is nice, polite & amazing. They do excellent baths, nail trims, teeth brushing, paw spa etc etc. Lots of services for affordable price. They've even snapped his pic on the holidays he goes. Highly recommend. My dogs fav place! Jax is a nervous chihuahua but he never minds going here.

worst customer service I've ever experience! rude and condescending. The owner is entitled! picked…read moremy dog up and when I got home, I noticed she was cut on the soft spot on the top of her leg and it was deep. They never mentioned it. Called to ask what happened and they pretty much said it wasn't their problem. Never go there

I am in town visiting and my little yorkie needed a bath and cut. He is almost 15 and has heart…read moreproblems. Downtown dogs spa was able to get him in and assured me that he would be cared for. I am so happy with his cut and special treatment. Thank you again!

All I have to say to anyone thinking about using this place is, "caveat emptor" (i.e., buyer…read morebeware). I had an emergency and had to leave town for two days. While both of my dogs needed booster vaccinations, I did not think that the cost would be such a big deal since both of my dogs were medically "up to date" in the Spring. When I picked up my two dogs, my bill for 2 days for 2 dogs + boosters was $1,500. That's right, $1,500. Shame on everyone who works at this place and takes advantage of desperate people. I can only hope that my words of warning can save another pet family from this outrageous abuse.