Had a tire blow out on our travel trailer while traveling back to WI from Texas. Good Sam Roadside Assistance dispatched "A Family Mans Towing". They arrived quickly...very clean and professional rig (yeah, us ladies appreciate a spiffy rig too!). Harold Mantz serviced our tire, changing it out quickly with great bedside manner (truck bed that is...LOL). I would highly recommend "A Family Mans Towing" for all your roadside service needs!! Thank You, Harold!!!!! read more

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I'd give 0 or even negative stars if it let me I've been stranded in sand for over 2 hours in a K-9 van (ram pro master light duty)with puppies. I called AAA because I hadn't heard anything from the service provider dispatched, The customer service representative contacted a family mans towing about the ETA. The representative came back after a 10 minute hold and told me they didn't accept the job or deny it, they left it in limbo. The reason being and I quote "It's just a Wench out, We don't get paid enough for extraction ". When I called the company directly to make them fully aware of my situation I told them what AAA said and after she finished laughing, I offered to change the call to a full 7 mile tow so they get paid more and they only have to pull me 5ft. then said they don't have a truck big enough( a light duty) to tow my vehicle. I told them all they have to do is pull me 5ft don't you have a truck big enough for that I asked and they said no. I could literally pull this thing out with a chain and a 90's Honda Civic. These guys are clowns. They treated me like a dunce. Thanks for leaving me and my pups stranded Im a AAA ICS provider for Harborside towing on CHP & sheriffs rotation in California my AAA representative is head of west coast operations and 3rd in the country. I've been in the game for over 8 years. Made one call & 20-30 mins later C&C arrived True professional's read more

At first I was impressed by A Family Man's Towing when my insurance company subcontracted them to get my car from Le Roy Illinois to Peter B's mechanics in Urbana Illinois. When a week and a half later I picked up my car from the mechanic and noticed a broken reflector and was told by Peter B that the towing guys were looking at that area when they delivered the car but did not say anything to him, I called Jennifer to explain the situation. She said she didn't think they did it (even though you could see the clamp marks on the car from the towing equipment) but they would pay for it to maintain good customer relations. When Peter B's contacted them for payment they refused. PLEASE DON'T USE THEM!!!!!!!!!!!!! read more

They did not want to do business with my roadside assist company, AAA, even though they went ahead and booked a wait time period. After a couple of hours AAA could not get a response from them, and could not help me. I walked down to the Ace Hardware in El Paso where the very friendly gave me the number of Family Man Towing. I talked with the owner and she told me that AAA does not pay them enough money. I explained it was a simple fix, flat tire, I have a spare and a jack but no lug wrench or tools to do it on my own, and that I would pay for the service myself. After three plus hours of waiting the driver shows up, loosens and tightens five lug nuts, in less than 5 min. the little job was done. Guess what they charged me....$ 93.00. I felt embarrassed to be an American the way I was taken advantage of. F... Y.. Family Man. read more

Best towing company in the Central Illinois area! We had our RV break down on the highway in the middle of a busy day. We called The Family Man Towing and they immediately sent out someone to pick us up to get us off the highway. Then towed our RV to the place of our request. Very kind to deal with, and very reasonably priced. Every single person we interacted with, from the owner to the person who picked us up to the person who did the towing was extremely kind. read more

We had a tire blow out on our travel trailer on I39 After calling useless Good Sam and waiting for 3 hours I found A Family Mans Towing. They were there in 20 minutes. The owner was even very conscientious of our safety. I highly recommend them read more

We had a flat tire near El Paso IL and called AAA. They said it would take half an hour. In five minutes, a driver from A Family Man's Towing drove up. He was very nice and got the tire off our Dodge Ram 1500 and replaced it with the spare in less than ten minutes. Super service and we were on our way! read more

We can't sing high enough praises for this company. We were stranded on the side of the highway during our move. A Family Mans Towing swooped in and rescued us right before a rain storm rolled in! read more

This place saved me today. I was stuck on the side of the road fairly close to Bloomington. The closer tow truck companies were going to take a couple of hours. A Family Mans Towing told me less than an hour and they were very accurate. They got me and my car safely to a tire place and I'm now driving again. Thank you so much. read more

The tow truck driver came to my residence in Morton Illinois to tow a Ford Explorer out of the edge of a bean field behind our house. The Driver went 65 ft. into this bean field and thank fully didn't hit our home. Without permission the Tow truck driver's 1st attempted was to drive through the ditch but could not make it leaving ruts on the South end of our yard. Next he then pulls in our driveway to enter the front of our yard on the North end and drive all the way around the back of our yard around our swimming pool to retrieve this Explorer and leave ruts all the way around the yard. He then left deep marks form the out riggers on the truck getting the Explorer on the flatbed. My wife was getting up for work to notice lights from our bathroom window to see this Tow truck in the back of our house, the driver seen the light come on then came to the door to ask permission! I reported this to the police department and sent the police report to them to ask for them to fix the yard to now have them not answer their phone. I should say she answered this first time and said I had the wrong number and hung up to not answer any calls again. I've contacted my lawyer since I've been force to settle this matter in small claims court to get my yard fixed as well as them to pay court costs. I would personally recommend calling any other Tow company then this so call Family Towing business. Very unprofessional, see you in Court Family Man. read more

AAA sent A Family Mans Towing to me when I had some car trouble that left me stranded with two flat tires. I couldn't have been luckier with the company and service! On a Sunday and having 'specialty tires,' there was no way to get it fixed, but JJ and his wife (running dispatch) did everything they could for me--they must have called 15 tires places trying to get a fix for me. He ended up bringing my car to a shop for repair the next day AND driving me to a rental car location. The cost was totally fair too. So grateful to him and his wife both for their kindness and efforts. Thank you. read more