I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

C&C Auto is a WONDERFUL company!!! I got stranded on the highway, two hours from home, and my car…read moreended up in C&C's garage...they had it fixed within 24 hours and they were absolutely the blessing I needed in such a conundrum. They are some of the kindest folks around and they are very genuine and fair with their pricing. They worked tirelessly to find out what was wrong with my car, and communicated with me every step of the way. They even drove across town to pick me up to retrieve my car at the end of the day because I couldn't get an Uber! I told everyone I know how wonderful they were when I got home. I highly recommend their service. 5/5 would ask for their help again!!

Great response time even in bad weather!! I live 80 miles away. I blew my tire on 55 and made it…read moreto Wally's during a really bad storm on the Sunday after Christmas. I just started calling the closest tow companies. C & C was the first to answer. The man that answered was kind and reassuring. The tow truck arrived very quickly. The driver moved quickly and urged me to get in the truck for safety. During the ride to my destination he was pleasant and kind. C & C made a terrible situation a little better!

Vance (Bernie's son) runs the business. Vance is true to his word and offers a reasonable price for…read moretowing. If you want a reliable tow at a reasonable cost, call Bernies. Vance will answer the phone.

Unfortunately for the Pontiac Community we lost Bernie's Automotive to a fire last year…read more Fortunately for me Vance Miller is still running the towing aspect of Bernie's. I first met Vance when my truck decided to turn itself off and not start. Heller motors said they would tow it in to take a look at it. Vance miller showed up, was able to pick me up, and My Truck/Me to Heller Motors to have it looked at. It started right up for Heller Motors. They worked on it for over two hours but couldn't figure out what the issue was. They didn't find the problem and didn't fix it. They said I would just have to "let them know." I'm thinking, great, this will be a nice surprise for me to look forward to. Well today the big surprise happened. I was about a mile and a half north of Towanda heading back to Pontiac from Bloomington. Finding myself dead on the side of the freeway Vance was the first person that came to mind. I called and without hesitation Vance headed my way to rescue me from the sweatbox that my truck was becoming sitting out in that sun. Vance not only picked me and my truck up to drop off at Sam Lemon Chrysler, Jeep, Dodge, Ram in Bloomington but he took me to Enterprise rent a car up the road. They had nothing without reservation so he took me to the airport to check out Hertz, Avis, and National. No reservation, no cars. Vance then drove me back to Pontiac and dropped me off at my motel. You see, I am from out of town and that makes issues like this even harder because I am unfamiliar with the surroundings. Honestly, I wish I would have never met Vance because that would mean that my truck was in Tip-Top running order. However, I am glad that I met Vance because he was someone that not only picked me up and took my truck to where it needed to be but he was a local that I could bounce ideas off of and someone that could provide suggestions. As far as I'm concerned he went above and beyond the duties of a tow truck driver. In the end he didn't feel the need to stick it to me when it came to the bill. I hope that when somebody is in the need of a tow truck driver they go to Yelp to find their answer. Look no farther than Bernie's Towing and cross your fingers that Vance Miller is the person that picks you up.

May 29,2019 To our fellow RVers if you are ever in this area with a mechanical problem we leave you…read morewith this opinion of Gray's Garage on Hwy 55 exit 201 near Pontiac, Illinois N40.917418-W088.653710. We found ourselves in a rut after stopping for a pit stop at the Limestone rest area. We were in need of a big rig garage and we found it. The staff is knowledgeable, friendly and courteous. Kevin came to get us and worked on our 32'RV with diligence and Brett kept us in the loop on what was going on, we felt in good hands. We were repaired and on the road again within a few hours. Thank you again for your professionalism. Sylvia & Michel, Montréal,Québec

Grays stood behind their work. I had a major repair job done here. A week later there was a slight…read moreissue. The team at Grays stepped up and stood behind the job. I would definitely use them again if had issues in this area. This is a good sized shop and got me moving when I needed it. Side note; Was looking at Grays other reviews and Jan B. is being unfair. Grays wouldn't probably comment but I will. "6 months later". Sorry Jan but you, or whoever PM's your truck, should have caught this while greasing u-joints. Unless you don't do that either.

These boys go above and beyond helping their customers. They…read moreare kind and professional. Always come through for me. Yesterday, I had a flat and they dropped what they were doing and came to where I was to help me. Any other time I have needed repairs or fixes-they always come through. Nice kids.

I hadn't driven my car in 5 years (post-COVID/WFH) and when I tried to start it, it, of course,…read morewouldn't even turn over. My brother recommended calling S&R. They towed my car to the shop, gave it he once over and I had a call that afternoon with their plan and estimate. It wasn't as bad as I was expecting and they had it ready for me MUCH quicker that I thought. They were also very kind every time we spoke, explaining things to me when I had questions. When I picked it up, the estimate was spot on and very fair. A week later I had to have an ignition switch replaced in another, older vehicle. They couldn't get a new one, but found one online that I could buy, then I took it in and they got it fixed up - again, quickly and at a fair price - and we were back on the road. It's such a relief to know we these guys in Pontiac. So trustworthy, fair, kind and great at their job.

Best auto body shop in the area, everything done professionally and on-time. I love the repair…read moreservice as well as the body shop. Five-star*****!

Full Throttle repaired my passenger side back door. It was looking pretty bad when I took it to…read morethem, now my car looks brand new again! They even detailed the inside of the car to perfection. Has that new car smell too! I would recommend them highly if you need your vehicle repaired. Good quality, great price!!!

They were incredibly clear and concise, pulled zero punches in telling me my car is unsafe to…read moredrive, and rather than just quoting me a cost of repairs, explained the issues and showed me in detail what was wrong with it. 100% recommend these guys to anyone who doesn't know a lot about cars and would like to.

What a great local business! Saved my butt today sliding me in to do a quick valve stem…read morereplacement! Would definitely recommend supporting this local business.

Do not shop here! They do not conduct business well at all. Bought a belt that I didn't end up…read moreneeding. They would not return the belt even with it unopened in package with receipt. They tried saying all sales are final but it does not say that on the receipt anywhere and was never said to me in person while spending my money there. I've been waiting a week for a call back from them they have not called me yet. Great way to conduct business I would not recommend this place to anyone.

From the owner: Custom Golf Carts from Initial Design to Fabrication…read more Products: Golf Carts, Golf Cart Accessories, Tires, Seats, Batteries and Enclosures, Six Seater Stretches, Bobcat Lawn Mowers, Boss Snow Plows. Services: Golf Cart Maintenance, 24-Hour Emergency Towing, Golf Cart Parts and Repair, Golf Cart, Golf Cart Dealer, Golf Cart Services, Golf Cart Audio, Golf Cart and Trailer Service, Golf Cart Audio Service, Golf Cart Battery Installation, Golf Cart Check, Golf Cart Customization, Golf Cart Detailing, Golf Cart Diagnostics, Golf Cart Lighting, Golf Cart Motors, Golf Cart Paint Jobs, Golf Cart Outfitting, Golf Cart Painting, Golf Cart Parts & Repair, Golf Cart Rental and Sales. Brands: Bobcat, Evolution. Location Facts: Located on Route 24.

I have used Ligori for almost a year now to un-deck trucks. They've been a great service…read moreand very fair pricing. I highly recommend them.

From the owner: Auto salvage yard offering new and used auto parts, auto salvage, towing services, heavy duty…read moretowing services, and parts on demand. Locally owned and operated since 1930. Towing services provide safe and professional transportation in the event of vehicle accidents, breakdowns, illegal parking or abandoned vehicles. Some of the towing services include car and truck towing, motorbike transport, bus towing and recovery, roadside assistance and more.