Very inconsistent with their scheduling. Apparently they allow the caregivers to pick and choose…read morewho they want to provide care to. So as established clients we are not guaranteed care, two days in a row they have called and said they have no one to send to assist us with care. Leaving us in a very bad position because we depend on Caregivers to help. Bottom line, they are very unreliable.

Equipment rental....beware. If you rent something from these guys for a month and end up returning…read moreit after 3 days, they will not give you any money back. Of course they re-rent the equipment ...how nice for them. Very disappointed. We never had a chance to use the lift as my friend died.

Concrete is unforgiving. I took a tumble in the parking lot at work- a parking lot I had walked…read moreacross for decades. Found out I had a fractured fibula. When I went to the doctor he put me in a cast for 4 weeks and said I was to be non-weight bearing for the same time. Needless to say, his treatment was a game changer for me. I was panicked at my new life station. How was I going to get around campus to my job? How was I going to get into my house? Crutches just would not work for me. I am far to clumsy for crutches. My doctor told me about Criticare and so I went there looking for a knee scooter. They fixed me up in no time at all. They showed me how to use the scooter and get on my merry way. The scooter was terrific. A week after I had the scooter, I had another little spill when I had to swerve to miss someone who stepped in my way. The scooter wheel alignment was off so I took it back to Criticare for what I thought would be a quick repair. I was wrong... there was no quick work around for this issue. They were going to have to keep the scooter to fix. The problem was they did not have a replacement scooter. They were all rented out. I panicked because there was no way for me to get from Point A to Point B without this device. Criticare offered all sorts of alternatives, they looked high and low for a replacement. When they realized they did not have another scooter, they called a competitor to find a scooter for me. They reserved it in my name and gave me directions to the other store. I could not believe how kind and generous they were to me. Not many businesses would send you to a competitor. I was overwhelmed. The staff is top rate and so very caring. They do everything possible to get you comfortable and to find the right product for you. When other customers came in for service, you could tell they formed a personal relationship with the customer. They were friendly and remembered details about the customers. One of the staff members said to me, "I remember you! You were here a week ago, weren't you, Tracy?" She was spot on. Great place and wide selection of materials.

the windsor place is a complete scam. they hired my mom as a home health care worker and never pay…read moreher on time. she works and works but her pay check is never correct. she met with zacharia coffman to discuss her issues a month ago and he still has not paid her for the previous hours. my mom is a retired nurse an dover qualified for the position. she loves her clients and is dedicated to doing a good job. but she is being taken advantage of. i have left multiple messages for many staff employees and they continue to stall and stall. they owe her over one thousand dollars. i am filing a complaint with the labor department. do not work for this company.

My brother Paul found this company and signed them up. Paul used them for my 87 year old Dad, a…read moreretired doctor. Benefits of Home never even spoke to Dad's Medical POA about their services either. That should have taken place along with a discussion of Dads needs, which were pretty much non-existant as he could do everything for himself. Was not happy at all with this company. The caregiver had never worker as a caregiver before. She had sold cosmetics for decades. She was nice however the company should not have represented her as someone who could fill the role of a caregiver. This company just sends someone out to fix dinner, read the newspaper, then bills for it. My brother was unhappy too and started to look at other options. I would never use or recommend this company to anyone. Don't use them

From the owner: Provide non-medical, in-home senior care services that help seniors remain independent and living…read morein their preferred residence. We offer a variety of services and flexible programs to help meet your needs.