Our realtor was very inexperienced and did not help or recommend anything for our benefit and did…read morenot review our contract = absolutely worthless! So disappointed all she did basically was open the door so we could check out the places! We tried to be nice and help but our realtor started working with the seller's realtor and totally advised us poorly, only to benefit the seller = THREW US UNDER THE BUS! We thought she would get advised by more experienced Coldwell Banker associates but did not = WORTHLESS.

The Buy Big Island - Coldwell Banker Team is the best on the Big Island! I purchased two Big…read moreIsland properties in the last year, and Dylan and his team made the process completely painless! Dylan and his team showed us countless properties, and in both cases knew exactly what we were looking for. We worked extremely close on every aspect of the sale including the inspection, appraisal and the funding for both properties. The first purchase went so smoothly, so when we decided to purchase our second home in less than a year, there was no hesitation when it came to working together again! As far as I'm concerned, there isn't a more knowledgeable team representing the Big Island! If you are looking to relocate to the Big Island or want to purchase a second home, I would highly recommend Dylan and his team!

Sue and team are phenomenal! We have purchased and then…read morelater sold that same house with their help and we can not recommend them enough. Sue has a remarkable ability to be both a calming influence in the midst the stress filled process of buying or selling a house and an advocate guarding the rights and interests of her client in the most ethical way. From the time you decide to buy or sell Sue and team will be right there with you.

From our first meeting with Sue until closing day, we felt completely taken care of at every step…read moreof the process! She spent time getting to know us and what we wanted and always reminded us that her goal was that we find the right house for us. When one offer fell through, her team found us something even more perfect. She was consistently available whenever we had questions or needed to troubleshoot during negotiations. We probably won't be buying another house soon but our first call for any future real estate needs will be Sue Brown and her family!

Puka was absolutely amazing throughout our entire home-buying journey! From the very beginning, she…read morewas knowledgeable, patient, and always had our best interests at heart. She took the time to answer every question we had, kept us updated throughout the process, and made what could have been a stressful experience feel so much easier. Her communication was excellent, and we always felt supported and confident knowing she was advocating for us every step of the way. Thanks to Puka's dedication and hard work, we were able to purchase our dream home, and we couldn't be more grateful. If you're looking for a Realtor who truly cares about her clients and goes above and beyond, I highly recommend Puka. Thank you for making such an important milestone in our lives such a wonderful experience. We appreciate everything you did for our ʻohana!

Puka was amazing to work with! Since I was buying from out of state, she went above and beyond by…read moretouring homes, recording detailed videos, and giving me honest insights about each property, the neighborhood, road noise, weather, resale value, and the local area. Her knowledge of the Big Island was invaluable. She was always responsive, attentive, and willing to help with anything that came up, even helping with packages at the house and assisting with my pets' travel situation. She kept me updated throughout the entire process and worked closely with the mortgage team to make everything go smoothly. I truly appreciate all of her hard work and would absolutely use her again for my next home purchase or sale. Highly recommend!

Kimi Nagatoshi was recommended to us by one of her fellow brokers with whom we sold a home…read morepreviously. He was out of town during our time in Kailua-Kona and promised us that Kimi had the same high standards and care that we experienced with him. We had no idea what a personal service a realtor can provide. We initially wanted to purchase a vacation condominium and Kimi spent three days taking us to view many. In the end, we realized that buying a view home would be the best investment and give the greatest pleasure. Kimi was very patient during our decision-making process from switching to a home from a condo. She was always available by phone and/or text. She had great input and although she was compensated by a commission, her mission was not only to get us the perfect home, but at a great price as well. Her knowledge of the market, strategic mindset, kindness, high energy made a potentially hectic purchase process painless. Prior to the purchase she recommended a home inspector who was extremely thorough and detailed. This enabled us to have some wiggle room for the final price. She located a handyman and plumber to correct some minor, deferred maintenance issues and after the sale was complete, she stayed to ensure the items were taken care of. Kimi treated us as if one would be a good friend. We trusted that she felt a fiduciary responsibility to take complete care of us. If we could give 10 stars on a 5-star review, she would have it!

I used Luva to manage my long term rental while I was on the mainland. I was very disappointed…read morewith the managers about keeping me informed, and looking out for my best interests. I would never consider using them again, and I would certainly not recommend them. I did think their accounting department did a pretty good job though, as far as tax records go.

Take photos, video, and get all communication in writing. They love to lie even to your face. They…read moreadvertised a furnished condo as having tile floors and a walk in tile bathroom with a king bed. When we arrived they stuck us in a completely different room that did not match the photos with a full size bed, we had to complain multiple times over 10 days and then finally show up in there office before they fixed the situation. On top of that they shut our power off to our room when they found out our AC was leaking with no notice. When we went in person and told them we had proof and pictures of the listing to show they lied. the woman in the office tried to tell me the unit they showed pictures of was "unavailable" and tried to tell me the owner was just a maintenance guy even tho i had already done my research and knew that Joe Schneckenburger was a slumlord who's been through 3 lawsuits that he's lost for how he treats tenants. Only after i called her out to her face for both those lies did she finally call her broker and guess what. the original unit in the listing was now magically available and they moved us into it 1 hour later. Luckily the agent Grant was nice and didn't try to lie to us about anything he was even nodding his head in agreement with me as i argued with her about her blatant lies straight to my face. Maybe they have good intentions but when a tenant comes to you and explains all the consumer protection laws you broke and that we have a lawyer who advised us of the laws maybe don't try lying even more you weasels. I hope you have to live with the fact you're a liar the rest of your life. Unfortunately we never got her name as she hid in the back room until we were gone. And no i didn't cuss or raise hell i sternly expressed my frustration and when you lied i got louder to talk over your BS. Don't trust them get proof of everything! Edit: A resolution was found that we are happy with and we ended up getting the correct condo. The correct one is beautiful and is exactly what we hoped it was. I'm glad they did the right thing!

I want to thank First Island Realty for helping me get a belligerent tenant out of my condo. This…read moreperson refused to pay his last month's rent and left the condo in bad shape. The unit was cleaned and painted with a new dishwasher and stove before the tenant moved in. He said he liked it very much and would have his family move in from New York. He had a management job at one of the hotels and had good credit. So, I agreed to let him rent the unit. However, as it turned out it was a mistake! He was the first tenant that I had in 15 years who did not know how to be a good tenant. He signed the lease that said all the rules of the condo would be followed including unwarranted noise at any time and TV noise would not be allowed after 10 PM. There are recordings of loud TV and telephones call that he made at inappropriate hours such as 4 a.m. when people were trying to sleep. The management had to respond to this noisy tenant after receiving many complaints not from one but from many other tenants. People who live in Hawaii have the "aloha" spirit and are friendly and considerate with their neighbors. When the nearest neighbor mentioned to the tenant that he and his wife were having trouble with the noise from his TV and telephone calls, instead of being polite, the aggressive tenant called the police saying he was being harassed. When management tried to reason with him, they received vulgar language and belligerent remarks from my tenant who acted like a child stating he was a "victim of harassment" and that he "didn't do anything wrong." I tried to patiently deal with him for months, to answer his complaints about one issue after another, including battles he was having with other tenants and the management, but it was to no avail. He took the victim role and immaturely fought with everyone. This is when I called First Island Realty for help. They were very responsive and professional. They fully investigated the situation and said that they tried numerous times to mediate the situation to no avail. The tenant reacted to First Island Reality as he did to everyone else, very rudely and belligerently insisting they were all against him. He made no effort to take responsibility for his disrupting other people's lives with his noisy way of life. Because of his total lack of cooperation, they had to get a court date and the tenant was sent a 5-day eviction notice. In his usual uncooperative manner, he did not respond. Furthermore, he refused to have the unit inspected or cleaned out and he left rotting food in the frig and other debris. He finally left to everyone's relief. Thank goodness the unit is clean again! It is well located with 2 bedrooms, 2 full baths, new solar panels, beautiful ocean, and sunset views. People are interested in it, as has always been the case, and it is open to viewing. We hope to find a friendly, quiet and polite tenant to rent the unit! See it for yourself and meet Laure and her staff at First Island Realty. They are warm, friendly, experienced, professionals, who are there to assist you and be responsive to any of your questions. Contact: Laure@firstislandrealty.com Mahalo, Sy Cohn, Owner

Not worth a star..Lehua Property is the worst agency in Kona. They rented out a unit that was…read morefilthy dirty and full of mold and mildew. The dishes was full of dust, sticky film and old food particles. One of there agent Kelly forces you to sign contracts under pressure. You are given the keys and to guess what key belongs you on your own. No clue of WiFi passwords, mailbox, HOA office for registering yourself and worst of never seems to have her story straight. Kelly lies about everything if you get her as your agent from Lehua properties I suggest you ask for the owner of the company instead.

Lehua was not true to their promises and had exceptionally slow service when it came to repairs: in…read morean unbearably hot rental unit, my AC was broken most of the 9 month stay @ their property. When I moved in the manager of Lehua promised me a carport parking spot, then a month later I was kicked out of my spot into the hot sun of Alii drive and my car was ruined by sun & bird poo. When I moved out. they charged me for things that either were already there or due to normal wear and tear. When I moved in, they did not give me a key to the downstairs door until I asked them multiple times. The owners son came onto the property without notice or permission, apparently to check if the key worked, so as a single woman all of a sudden there was a man unlocking my door. He also was verbally abusive to me. Both unnerving & illegal. Although Kona rental market is tight, you'll do much better using another company & steering clear of Lehua.

Lorena helped my husband and I sell our vacation rental, and she did such an outstanding job that…read morewe asked her to help us buy a new home as well as sell our existing home. From the beginning to the end, she went above and beyond what we expected on all aspects of the buying and selling process. She is not only warm and caring but she is also extremely honest, reliable, knowledgeable and hardworking. Over the years, we have worked with many other agents and we can definitely say that she is the best real estate agent we have ever had the pleasure of working with. We didn't have to worry about a single thing working with Lorena, which we greatly appreciated. She was always one step ahead of everything and she went out of her way to exceed our expectations every time. We recommend her to all of our friends and would recommend her 100% to anyone looking to buy or sell their home.

Misti is our go-to for all Hawaii island real estate needs. When my husband was transferred back to…read moreHawaii for work, we needed someone who knew real-time information and she came highly recommended. Her longstanding history of civic engagement on Hawaii island contributes to not only her wealth of knowledge but the breadth of understanding required to "make things happen" for her clients. Aside from her professionalism and insurmountable aloha, by far, this is the value that she brings to the table.