We use Knutson & Associates as our property management company and have been very pleased so far…read more(little over 1 year). Communication is always fantastic and they are willing to listen to our crazy requests. We have ZERO complaints from our customers regarding the service they've gotten from Knutson & Associates. Our rep Valerie is the BEST! The short term rental business can be tricky which makes having a great partner like Knutson & Associates so important. THANK YOU and MAHALO!!! Look up our place on the Knutson & Associates website, 407 Kona Ali'i

Blake, along with every associate we have had contact with at Knutson and Associates, has been…read moreprompt to reply, honest, POLITE, and professional. I'm always surprised how fast Blake responds to our questions especially with the time difference. He is honorable and cares deeply about his reputation with clients and guests. Knutson & Associates have manage our condo for 3 years. Blake has guided us through the vacation rental process, and even did a final walk through of the property for us. He is well connected and has provided recommendations for services and businesses. He has been very patient with our many questions and he's actually been a wonderful teacher in regard to real estate, vacation rental and community affairs. His pricing is competitive and a good value. Blake is trustworthy and also tough when he needs to stand up for honest principles. He is conscientious, what more could one want in a property manager?

Lailan Bento is a true professional , with both the knowledge, and patience, to lead her clients…read morethrough the myriad of steps of either buying and selling real estate, in the unique market on The Big Island!

Lailan and her team have been wonderful to work with in purchasing our new home on the islands…read more Quick response times, always accessible for questions and concerns, offering so many resources depending on our needs.. and all with a friendly, open and accepting attitude. Thank you Lailan and team!

Kimi Nagatoshi was recommended to us by one of her fellow brokers with whom we sold a home…read morepreviously. He was out of town during our time in Kailua-Kona and promised us that Kimi had the same high standards and care that we experienced with him. We had no idea what a personal service a realtor can provide. We initially wanted to purchase a vacation condominium and Kimi spent three days taking us to view many. In the end, we realized that buying a view home would be the best investment and give the greatest pleasure. Kimi was very patient during our decision-making process from switching to a home from a condo. She was always available by phone and/or text. She had great input and although she was compensated by a commission, her mission was not only to get us the perfect home, but at a great price as well. Her knowledge of the market, strategic mindset, kindness, high energy made a potentially hectic purchase process painless. Prior to the purchase she recommended a home inspector who was extremely thorough and detailed. This enabled us to have some wiggle room for the final price. She located a handyman and plumber to correct some minor, deferred maintenance issues and after the sale was complete, she stayed to ensure the items were taken care of. Kimi treated us as if one would be a good friend. We trusted that she felt a fiduciary responsibility to take complete care of us. If we could give 10 stars on a 5-star review, she would have it!

I used Luva to manage my long term rental while I was on the mainland. I was very disappointed…read morewith the managers about keeping me informed, and looking out for my best interests. I would never consider using them again, and I would certainly not recommend them. I did think their accounting department did a pretty good job though, as far as tax records go.

Take photos, video, and get all communication in writing. They love to lie even to your face. They…read moreadvertised a furnished condo as having tile floors and a walk in tile bathroom with a king bed. When we arrived they stuck us in a completely different room that did not match the photos with a full size bed, we had to complain multiple times over 10 days and then finally show up in there office before they fixed the situation. On top of that they shut our power off to our room when they found out our AC was leaking with no notice. When we went in person and told them we had proof and pictures of the listing to show they lied. the woman in the office tried to tell me the unit they showed pictures of was "unavailable" and tried to tell me the owner was just a maintenance guy even tho i had already done my research and knew that Joe Schneckenburger was a slumlord who's been through 3 lawsuits that he's lost for how he treats tenants. Only after i called her out to her face for both those lies did she finally call her broker and guess what. the original unit in the listing was now magically available and they moved us into it 1 hour later. Luckily the agent Grant was nice and didn't try to lie to us about anything he was even nodding his head in agreement with me as i argued with her about her blatant lies straight to my face. Maybe they have good intentions but when a tenant comes to you and explains all the consumer protection laws you broke and that we have a lawyer who advised us of the laws maybe don't try lying even more you weasels. I hope you have to live with the fact you're a liar the rest of your life. Unfortunately we never got her name as she hid in the back room until we were gone. And no i didn't cuss or raise hell i sternly expressed my frustration and when you lied i got louder to talk over your BS. Don't trust them get proof of everything! Edit: A resolution was found that we are happy with and we ended up getting the correct condo. The correct one is beautiful and is exactly what we hoped it was. I'm glad they did the right thing!

I want to thank First Island Realty for helping me get a belligerent tenant out of my condo. This…read moreperson refused to pay his last month's rent and left the condo in bad shape. The unit was cleaned and painted with a new dishwasher and stove before the tenant moved in. He said he liked it very much and would have his family move in from New York. He had a management job at one of the hotels and had good credit. So, I agreed to let him rent the unit. However, as it turned out it was a mistake! He was the first tenant that I had in 15 years who did not know how to be a good tenant. He signed the lease that said all the rules of the condo would be followed including unwarranted noise at any time and TV noise would not be allowed after 10 PM. There are recordings of loud TV and telephones call that he made at inappropriate hours such as 4 a.m. when people were trying to sleep. The management had to respond to this noisy tenant after receiving many complaints not from one but from many other tenants. People who live in Hawaii have the "aloha" spirit and are friendly and considerate with their neighbors. When the nearest neighbor mentioned to the tenant that he and his wife were having trouble with the noise from his TV and telephone calls, instead of being polite, the aggressive tenant called the police saying he was being harassed. When management tried to reason with him, they received vulgar language and belligerent remarks from my tenant who acted like a child stating he was a "victim of harassment" and that he "didn't do anything wrong." I tried to patiently deal with him for months, to answer his complaints about one issue after another, including battles he was having with other tenants and the management, but it was to no avail. He took the victim role and immaturely fought with everyone. This is when I called First Island Realty for help. They were very responsive and professional. They fully investigated the situation and said that they tried numerous times to mediate the situation to no avail. The tenant reacted to First Island Reality as he did to everyone else, very rudely and belligerently insisting they were all against him. He made no effort to take responsibility for his disrupting other people's lives with his noisy way of life. Because of his total lack of cooperation, they had to get a court date and the tenant was sent a 5-day eviction notice. In his usual uncooperative manner, he did not respond. Furthermore, he refused to have the unit inspected or cleaned out and he left rotting food in the frig and other debris. He finally left to everyone's relief. Thank goodness the unit is clean again! It is well located with 2 bedrooms, 2 full baths, new solar panels, beautiful ocean, and sunset views. People are interested in it, as has always been the case, and it is open to viewing. We hope to find a friendly, quiet and polite tenant to rent the unit! See it for yourself and meet Laure and her staff at First Island Realty. They are warm, friendly, experienced, professionals, who are there to assist you and be responsive to any of your questions. Contact: Laure@firstislandrealty.com Mahalo, Sy Cohn, Owner

From our first meeting with Sue until closing day, we felt completely taken care of at every step…read moreof the process! She spent time getting to know us and what we wanted and always reminded us that her goal was that we find the right house for us. When one offer fell through, her team found us something even more perfect. She was consistently available whenever we had questions or needed to troubleshoot during negotiations. We probably won't be buying another house soon but our first call for any future real estate needs will be Sue Brown and her family!

We chose Sue Brown Realty because of Sue's outstanding reputation, and she and her family team--Tim…read moreand Hilary--more than lived up to it. Sue represented us with patience and professionalism during challenging market conditions as we sold our condo. She wrote a compelling listing, presented our photos beautifully, and was always responsive and encouraging. Sue's honesty, warmth, and dedication made a long process much easier. She truly values trust, honesty, friends, and family, and that shines through in everything she does. We highly recommend Sue Brown Realty to anyone buying or selling a home.

Absolutely amazing photos! The drone and twilight shots really brought out the beauty of the…read moreproperty. The listing looked so much more professional and attracted buyers right away.

This is a photography brokerage company. They just look for photographers in the market You are…read morecalling them from and find you a match. You are guaranteed to be paying less by finding a photographer yourself online They don't vet anyone they just get pricing and mark it up. They apparently are doing the same thing with cleaning services and plumbing companies. so this is most likely a scam company.

What people need to realize is that this company is small compared to the other property manager…read morecompanies. I have talked and worked with other companies and did not have the same kind of experience. Mary Love Realty agents always answered my calls, I didn't need to leave messages or voicemails for someone to call me back. The application process what easy to navigate and if I had questions, I could call them and someone was always helpful. I don't understand the other reviews, after signing a lease with Mary Love Realty, it very explicitly states what this company does and what is expected. Is it their fault people dont read something before signing? They also give copies of everything that was signed so you ALSO can go back and reread. Just because you don't read something or break the rules or anything, doesn't mean the blame is purely on them. I think they're great!

Mary Love Realty has managed our condo since we purchased it in 2010, and we are very happy with…read moretheir service. Andrea and her staff are always responsive, and with their help, we have been able to keep our condo continuously rented with a minimum of downtime between tenants. Several years ago, we had a tenant who started to become late in their payments. We were in regular communication with the Mary Love staff about the worsening situation and eventually decided to evict the tenant when their rent became a month past due, beyond what the security deposit would cover. A staff member presented an offer to the tenant, that we had discussed and agreed to, which was to forgive the past due rent in exchange for the tenant moving out the next weekend. The offer was presented to the tenant in a professional and respectful manner. The tenant accepted the offer, moved out that weekend, and we went forward with a new tenant almost immediately. We were very thankful that we didn't have to resort to legal action. I noticed complaints in several other reviews about security deposits being kept. We have never kept anyone's security deposit, except for the situation described above. We have worked with Mary Love Realty to keep our condo immaculately maintained, including replacing most of the appliances, installing vinyl plank flooring, painting, and, remodeling both bathrooms, and other upgrades. They have solicited quotes on our behalf and provided access to the condo for the workers. We are delighted with the service provided by Mary Love Realty and highly recommend them!

They are the best we have ever had. We have been coming to Hawaii for many years now, but we have…read morenever met a company that will go out of the way to help you as this company. They seem to know everyone on the Island they can connect you with. We are very happy with the Condo they found us, just what we wanted and more in a great location.

I would never rent from this company again. Communication is very poor through VRBO and their main…read morephone number. I had asked to cancel my VRBO the day after I found out my Brother in law's funeral service was the day we were supposed to check in. I had to have VRBO contact the host so I get a response from their initial email to accommodate me in another property. Lit took them more than 30 days (after my stay at another property) to refund me the initial payment sans VRBO fee and insurance fee. Multiple texts, phone calls, and VRBO messages- it shouldn't be this hard to contact a host. They added stress to us who just lost a loved one.

Great location, very clean apartment with all amenities one can ask for. Responsive host. Highly…read morerecommended!

We stayed at the Kona White Sands location. Had an amazing view of Magic Sands beach and was able…read moreto hear the ocean from sun up to sun down. It not only is decorated beautifully, it is well taken care of and has everything you could need. We are a tall couple (both over 6') appreciated the high shower head so we are not doing a backbend to rinse out our hair and water pressure is A+. Even though there is no air conditioning keeping doors open and the fans going it was comfortable. We had an issue with the tv, it just quit working. I messaged with Dani and we tried a few things that didn't work. And the next day while we were out they replaced the tv. What great service! We felt the price was very fair for the quality and ocean views. Would definitely stay here again.

We are currently renting from Sharyn and personally know her for a while…read more She is a professional with a huge experience in Real Estate. She is always on top of things. She will take a good care of you and your property.

Called and emailed several times on multiple occasions regarding listings and no response.read more