We worked with Knutson & Associates for three years to manage our vacation rental, and I can…read moreconfidently say they exceeded expectations on every level. From day one, Blake (the owner) was professional, responsive, and incredibly helpful. I tend to be very particular about how our property is maintained and presented, and the entire team was always respectful, accommodating, and attentive to every request--no matter how detailed. A small example, but it meant a lot: I would often ask that fallen leaves be picked up from the front yard before guest arrivals, and without fail, it was always taken care of. That kind of consistent attention to detail speaks volumes. Most importantly, you could tell the staff genuinely cared--not just about the properties they managed, but about the homeowners and guests too. That level of care and dedication is rare, and it made all the difference. Highly recommend Knutson & Associates if you're looking for a dependable, client-focused property management company on the Big Island.

We use Knutson & Associates as our property management company and have been very pleased so far…read more(little over 1 year). Communication is always fantastic and they are willing to listen to our crazy requests. We have ZERO complaints from our customers regarding the service they've gotten from Knutson & Associates. Our rep Valerie is the BEST! The short term rental business can be tricky which makes having a great partner like Knutson & Associates so important. THANK YOU and MAHALO!!! Look up our place on the Knutson & Associates website, 407 Kona Ali'i

Phil from Resident Rentals Inc is incredibly unprofessional and rude. I set up a showing on the…read morephone with him for a rental property in Kona. Phil was nice on the phone and set up an appointment for the next day at 1pm. When my family and I came the next day to view the property there was no sign of Phil and he didn't answer his phone all day! Just left us hanging... it's been 24 hours now past the appointment and still no call back from Phil or anyone at the real estate office. What a joke this place is. Tenants beware!

Great to work with as a renter. Fair price. Fixed any issues quickly, beautiful home, Phil is very…read moreresponsible and nice person, great app to use to pay rent, property always looked beautiful by the landscapers.

I have used Boundless Hawaii for 2 years to manage my condo in the Mauna Kea resort, Waiulaula…read moreJ202. I am in the condo now on vacations and to add new bedding. I found my condo immaculate, freshly cleaned carpets and all the amenities in place. No repairs were needed, so I spent my time enjoying the perfect weather in Hawaii. I will continue to use Boundless Hawaii and find Nick to be delightful to work with, he returns calls very quickly.

A company that kept most of our deposit after I had professionals scrub the house from literally…read moretop to bottom, and they didn't even return enough of my deposit to pay the cleaners. They blamed damage on us that was there from previous tenants, and I have pictures and emails to prove it that they repeatedly ignore. The owner of the house CHERYL is putting it up for sale and wants the money to fix her unlivable house full of termites that they would not do anything about. This company is just helping her keep what is ours. During our walk through it was even discussed how a door was damaged when we moved in and they charged us $463 for a closet door!!! I have pictures showing a bathroom drawer when we moved in with used floss, roaches, and hair. Termite poop on our bathroom counter, black mold in the washing machine I tried to scrub. Broken kitchen tile when we moved in. We left the house cleaner than We received it. Lived with a house full of termites that they would not deal with. Boundless said one thing at my walk through and then charged for things never mentioned and damage from before we moved in.

We stayed at the Kona White Sands location. Had an amazing view of Magic Sands beach and was able…read moreto hear the ocean from sun up to sun down. It not only is decorated beautifully, it is well taken care of and has everything you could need. We are a tall couple (both over 6') appreciated the high shower head so we are not doing a backbend to rinse out our hair and water pressure is A+. Even though there is no air conditioning keeping doors open and the fans going it was comfortable. We had an issue with the tv, it just quit working. I messaged with Dani and we tried a few things that didn't work. And the next day while we were out they replaced the tv. What great service! We felt the price was very fair for the quality and ocean views. Would definitely stay here again.

A Thoughtfully Appointed Gem with Gorgeous Sunsets…read more This vacation rental was an absolute delight! The unit was incredibly well-stocked with all the little essentials you might forget to pack--thoughtful touches that made the stay so much more comfortable and convenient. Its location right on the ninth green made for a peaceful and scenic backdrop, and the home itself was clean, well-maintained, and inviting. The lanai was especially comfortable--a perfect spot to relax and take in the slice of ocean view. We were treated to truly memorable sunsets each evening. A wonderful stay all around! We will be back!

What people need to realize is that this company is small compared to the other property manager…read morecompanies. I have talked and worked with other companies and did not have the same kind of experience. Mary Love Realty agents always answered my calls, I didn't need to leave messages or voicemails for someone to call me back. The application process what easy to navigate and if I had questions, I could call them and someone was always helpful. I don't understand the other reviews, after signing a lease with Mary Love Realty, it very explicitly states what this company does and what is expected. Is it their fault people dont read something before signing? They also give copies of everything that was signed so you ALSO can go back and reread. Just because you don't read something or break the rules or anything, doesn't mean the blame is purely on them. I think they're great!

Mary Love Realty has managed our condo since we purchased it in 2010, and we are very happy with…read moretheir service. Andrea and her staff are always responsive, and with their help, we have been able to keep our condo continuously rented with a minimum of downtime between tenants. Several years ago, we had a tenant who started to become late in their payments. We were in regular communication with the Mary Love staff about the worsening situation and eventually decided to evict the tenant when their rent became a month past due, beyond what the security deposit would cover. A staff member presented an offer to the tenant, that we had discussed and agreed to, which was to forgive the past due rent in exchange for the tenant moving out the next weekend. The offer was presented to the tenant in a professional and respectful manner. The tenant accepted the offer, moved out that weekend, and we went forward with a new tenant almost immediately. We were very thankful that we didn't have to resort to legal action. I noticed complaints in several other reviews about security deposits being kept. We have never kept anyone's security deposit, except for the situation described above. We have worked with Mary Love Realty to keep our condo immaculately maintained, including replacing most of the appliances, installing vinyl plank flooring, painting, and, remodeling both bathrooms, and other upgrades. They have solicited quotes on our behalf and provided access to the condo for the workers. We are delighted with the service provided by Mary Love Realty and highly recommend them!

We were hoping to find a condo for our parttime living on Hawaii Island and renting it out the rest…read moreof the time. Jim was great and we would highly recomment him to you as a buyer's agent. He's knowledgeable, agreeable, has more information that we even knew we needed. We were delighted to have met him and you will be too.

MR Dahlberg rented me a garage space that was illlegal to rent at his own house at Kona Hills…read moreEstates. He was in violation with his own HOA. He was a harassing person. He is shady. I am going to sue him in small claims court.

It beyond my comprehension as to how a property management company can be so bad. So many mistakes,…read moreso unprofessional, very unresponsive, low level of competence, and terrible customer service. They do bare minimum and they charge plenty. Over the years our condo has had a parade of Hawaiiana managers come through because Hawaiiana's Kona office cannot seem to hold on to good people. And it's easy to see why.

They are very one-sided, and if you're not on their @friends with the president of the condo" they…read morewon't give you the time of day, we have. a president who only comes ! 2-3 times a year and causes havoc. She has volunteered herself as president for over 10 years. Her husband counted the votes with another wife of a candidate. Hawaiians site managers are afraid of her and do what ever she says. Pretty sad as I thought the HOA is here to help all the owners, not just the president. Several other homeowners and talked to, said it's not worth getting the raft of her or getting on her bad side, so they just stay out of it.

Great food & staff Always save room for dessert…read more The hostess is so sweet & the wait is worth it!

Associa Hawaii went above and beyond helping our community, KaMilo on the Big Island navigate the…read morecondo insurance crisis many communities are facing this year. With their help we were able to shift our community to homeowner policies savings our owners thousands of dollars in monthly dues and avoiding a special assessment. Karin, our community manager worked tirelessly with our Board to get this done in a few short weeks. This continues to demonstrate to our Board and the community why we continue to work with Associa for over a decade. They continue to work hard to keep our business. Mahalo Jeff S. KaMilo President

They are the best we have ever had. We have been coming to Hawaii for many years now, but we have…read morenever met a company that will go out of the way to help you as this company. They seem to know everyone on the Island they can connect you with. We are very happy with the Condo they found us, just what we wanted and more in a great location.

I would never rent from this company again. Communication is very poor through VRBO and their main…read morephone number. I had asked to cancel my VRBO the day after I found out my Brother in law's funeral service was the day we were supposed to check in. I had to have VRBO contact the host so I get a response from their initial email to accommodate me in another property. Lit took them more than 30 days (after my stay at another property) to refund me the initial payment sans VRBO fee and insurance fee. Multiple texts, phone calls, and VRBO messages- it shouldn't be this hard to contact a host. They added stress to us who just lost a loved one.

Lailan Bento is a true professional , with both the knowledge, and patience, to lead her clients…read morethrough the myriad of steps of either buying and selling real estate, in the unique market on The Big Island!

Lailan and her team have been wonderful to work with in purchasing our new home on the islands…read more Quick response times, always accessible for questions and concerns, offering so many resources depending on our needs.. and all with a friendly, open and accepting attitude. Thank you Lailan and team!