I had to move in a pinch due to water damage in my townhouse and ManGogh Moving was able to get all…read moremy valuables in a storage unit in an organized matter. The quality of work is unmatched. They really care about your valuables and attention to detail is prevalent. They have competitive rates and the value of their work is priceless. I highly recommend.

A firm handshake is a sign of trustworthiness, sincerity, and competence…read more Moving 81 year old one bedroom apartment to a storage unit. We already had the household items boxed up, we showed them what was ready to move and they took it over from there. Organized and careful with items. Unit was organized where we could move around freely. Communicated via calls and text. I recommend and will use again.

Pack Mule Moving was truly one of the best moving experiences I have ever had, and I have moved…read moremany times. Brandon (the owner) was exceptionally communicative and helpful, and he answered every single time that we called. Brandon came to our apartment and did an assessment of what was needed for our move. The day of the move, the team of four (Jeremiah, Andrew, Dustin, and Alain) arrived on time and got straight to work. They were very punctual, respectful, careful, hard-working, communicative, polite, and they were all around a great moving team. The team knew how to work together effectively. I could tell this team was well-trained and each person had a specific role that made the day run smoothly, which was beneficial as we had a TON of stuff and were moving from a third-floor apartment. The team took a very short lunch break, but they were there to work and never lollygagged. Jeremiah and Andrew from the original team drove the 9 hours and moved everything into my new place. They were again timely and very communicative about their arrival. In addition to their care for my personal belongings, they took the time to ensure the furniture was placed exactly where I wanted and even let me try a few different configurations in the bedroom. They were GREAT guys and I enjoyed having conversations with them throughout the move process. They were very personable and while the whole team was fantastic, they were clearly the team leaders. One of Pack Mule Movers biggest strengths include their disassembly and reassembly of furniture items. I am VERY type A person and have never trusted movers to take apart furniture, then store/transport tiny screws, and put furniture items back together. I quickly realized Jeremiah's system was very organized. He knew exactly where everything was whenever it came to reassembly at the new location. It was amazingly STRESS FREE on my end. There are three miniscule inconveniences that I faced throughout the move. The biggest downside was to avoid an additional fee, payment was limited to apps (Zelle, Cashapp, and Venmo). This made it harder for me to navigate; however, Brandon was very understanding with the issues I had making the deposit. The second challenge was how fast the moving team departed to get to my new place. Traveling 9 hours by myself was difficult in the time they proposed; however, they were very flexible, and we worked out an alternate timeline that allowed me to get some sleep. The final small unfortunate issue was the front glass pane on my curio was cracked during transit; however, Brandon offered a very fair refund for me to have the glass repaired. All of my other belongings arrived in great condition. All in all, I have dealt with many terrible movers, but that was not my experience with Pack Mule Moving and I would absolutely use them again. They may be more expensive than other movers in the area, but they are absolutely worth the extra cost.

They helped me move last month and did an excellent job. There were 3 stops for the truck to make,…read moreand there was no furniture or boxes lost or items broken during the entire process. They actually finished sooner than the estimate which allowed me to pay even less than I was quoted. Highly recommend.

I moved from Fern Creek to Shepherdsville very smoothly and easily and the guys even put together a…read morecouch for me. 5 star service!

I called and scheduled a pick up from a storage unit near Fern Creek to move all to our home in…read moreMiddletown. This was done 2 weeks prior to our move. Josh, Eric and Austin called about 30 minutes in advance and were ready to work when they arrived. Within an hour, they had the whole unit in the truck. Once we arrived to the house, only took about another hour to unload. These guys were nice and worked extremely hard. The price ended up being less than quoted. The only thing that kept from giving the company 5 out of 5 was communication- It would have been nice to have a text or email that confirmed of the appointment. I began getting a lil nervous when they were running late, so I called the office and confirmed my appointment that morning. I would use again!

I hired these guys in 2021 for a move from an upstairs apartment to a downstairs apartment. I had…read moreseveral car wash coupons in my top Chester drawers. I checked after they left and the coupons were gone. Hired them again in 2022 to move into a one bedroom apartment in St Matthew's. When they got there they did not give enough time to direct them where I wanted things, they broke one of my lamps, and I lost a box with pictures and 3 small mini cameras. My last move, I used a moving organizer She used these guys. When we got to the new apartment, again I went into my bedroom and checked my two Chester drawers. Again, the drawers had clothes stuffed into drawers they did not belong in, a pair of jeans that should have been with the clothes in the walk in closet, and they spilled a large bowl of change I had in my Chester drawers. Don't use these guys. Untrustworthy and the owners / office are no help.

It started out pretty good in that Corey, one of the owners, contacted me right away and wanted to…read morecome over to see exactly what needed to be moved to Indianapolis. I did have a bill of lading from one of the big boy moving companies so he would have an idea of the size of the load. I was able to give him the weight of the load as well as the cubic feet of the load that the national moving company had in their truck. I did explain since i had been in Louisville I had purchased new washer and dryer, a new couch, a new chair and a new table and chairs for the kitchen. He walked the house and saw what I had which most of it was still boxed from my previous move in October of 2022. He stated that a 26-foot box truck would easily accommodate my household belongings. At first he quoted me an hourly rate of $50/hr for his people to pack and load then unload. Then he quoted me a hard number of $4,300 to pack, load a 26 foot truck, drive it to Indianapolis, unload and assemble items like beds, tables and such. I received another quote from a local mover which was a little lower but since Corey seemed more professional and seemed to know what he was doing I chose Alpha Moving. The three guys showed up pretty much when scheduled, one was a little late but we all got into packing the boxes I had saved from my previous move. I was working and packing as much as they were. I bought the three of them lunch and we got back at it. Afterwards I gave them all a $20 for their efforts. On the moving day they were supposed to return between 9 and 10 AM. Robert, one of the other owners, called me at about 9:20 to say that U-Haul did not give him any blankets and that he would need to return to the U-Haul store to get some. (My thought was, wouldn't you notice that before you leave the store and not while you are driving to my house? How does that happen? Did he stop for breakfast and look in the truck? Why didn't he notice when he was there?) Robert finally arrived after 10 AM and the guys started loading. As they got closer to the back of the truck there seemed to be more close conversations between them. They came to me and asked if I can take some items with me in my SUV which I reminded them that I had two large dogs that have been wandering around the house that I will be taking with me. Then they decided that they would place some items, as much as they could, into one of the employees cars. They finally came back to me and said that everything would not fit into the truck and they would either need to rent a trailer or they could have another employee drive his personal pick up (Ford Ranger) and fit as much as they could in that for another $300.00. I told them that I was ensured by Corey that everything would fit into a 26-foot box truck with ease. I told them that I work in an industry that when you give a price you live by it. Well Corey and Robert did not and were charging me the added $300 to get my belongings to my new house. Before we left they were sliding a glass tabletop to a desk into the truck and it shattered into over a million pieces. There was glass everywhere! It took them forever to sweep it out of the truck and on to the driveway and then pick it up off of the driveway using my broom and dustpan. We finally got all loaded and ready for our trek north at around 2 PM. I knew this had the makings of a very long day already. They offloaded the furniture first so I was able to direct where each piece was to go without issue. When they began offloading the boxes that was a different story. They had some boxes that were not labeled so they inevitably ended up in the wrong room. When they finally got everything unloaded we were all standing near the front door and I thanked them for their efforts. I gave them each a $20 again and told them I wish I could give them more but that I was still upset about being charged an extra $300 for Corey underestimating the size of the truck/equipment need to move my belongings and I was going to give each one of them a $50 bill but that they would need to see Corey for it. At that time Robert told me that it all most likely would have fit in this truck but he noticed early on that when they had started packing the front of the truck there were "pockets" and open spaces and the truck should have been packed better and "tighter" than it was. At this point one of the more seasoned employees turned around and walked out the door. I believe he was upset that Robert had just thrown him under the bus in front of a client. So we ended up settling on $300 for the cost of the glass tabletop but they charge an extra 3 or 4% if you use a credit card so they charged me $150 so my total bill was $4450.00 all in. As I have been unpacking I have noticed that one particular box is missing from my many boxes. I have texted Corey to see if either of the two Alpha employees have found the box in their vehicles but he has not responded at all in well over 72 hours which is very bad business.

The fellas were good to work with. Despite some initial communication misunderstandings on my…read moreend, these gentlemen were accomodating and courteous. They were helpful at getting our additional vehicles and trailers loaded and handled our challenging household move with a good attitude and respectfully.

The moving team did a fantastic job of unloading my POD which was very difficult to open and start…read morethe process. They carefully began and made it look easy. They were kind, courteous, and were very careful with my boxes, furniture, and walls. I would use their services again.

Moved from Lexington to Cincinnati and was prepared for it to be a long, grueling process. These…read moreguys got it DONE in record time, and in the pouring rain!! We were so pleased and impressed, couldn't recommend them more!! Definitely using them again if we move in the future.

Stuff arrived in shambles. Not packed. Looked like just thrown in. When barrier removed…read moreeverything just fell. Still finding broken or damaged items. Would not use again. Guys were on time.

These guys recently moved my things and were told to not touch items in the hallway and only remove…read moreitems from the attic. None the less I came in to my hallway and the items that weren't ready for storing had been moved to a storage unit and the attic hadn't been touched. Not only did they do that, In my living room i had some important documents from the years between 1836-1890s in a rather large frame and income in to the brittle documents and memorabilia not in the frame and thrown in my floor . I'm pretty livid to say the least and don't have any intention to have these same scummy guys walk a foot in my home again, and if suggest you to do the same if you wanted your items to be correctly stored and safe.

Purchased a new sofa for the basement recreation room. The doorway to basement posed difficulty…read morefor delivery and placement. However,the creativity and experience of Raymond and Brian from Ball Moving made it possible. They were very respectful and careful not only with the new furniture but also with our home; moving pictures and other items that would give them safe clearance. It was a positive experience and a company that I would use again and highly recommend. S. Castine Prospect, KY

I've used Chappell to move maybe 5-8 times or more over the course of 30 years. They have always…read moreexcelled. I used another company recently and regret it.

We had Chappell move for us twice in a 3 month period. They broke sentimental items from my…read moredeceased mother and the worse part is you could tell they knew they had broken some items and put them back without notifying us. They also gouged up our hardwood floors in several places. Their services are not cheap and the damage they did is forever.