First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

This is nothing but a bait and switch organization. You sign up with a credit card and they don't…read moreuse it, even though they say they will, then screw you over with a late charge. This is not some place you want to store your positions! WARNING.....WARNING.....WARNING PLEASE, PLEASE, PLEASE DON'T USE THIS BUSINESS!!!!!!!!!!!!!!!!!!!!!!!

Clean facilities but do not use them. I rented a small unit and within several months they doubled…read morethe monthly rate. I see units double the size charging less than the new rate for my small unit, but now know they will double it if I switch to a larger unit. Also we have experienced the insurance scam others have written about, avoid this if you don't want to get scammed.

Been there since 2021, watch my bill rise every few months, now im in a tiny 5x10 and its over 110…read moredollars a month, management guaranteed me it would stay at 76 dollars but that was only a few months, now i can reach anyone to fix it....stay away

This storage site is awesome. The property manager, Siobhan (pronounced Sha-vahn), is super…read morepersonable and professional. She took the time to understand out situation and she explained everything very thoroughly. And she's super funny! I would definitely recommend this place to anyone who needs some storage for their stuff. Definitely look for Siobhan!

I was really pleased with the way they do business. They were flexible with me and my schedule and…read morejust real easy to do business with.

This is the only self storage business to consider in the Charlotte area. I have been storing there…read morefor about 6 years and in comparison to other storage facilities the difference is night and day. Clean and well maintained grounds, secure location with zero security concerns, and a professional and friendly office team. The rates are also the lowest around - I know because I checked 11 area facilities before realizing that 521 Storage was a no-brainer.

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.

Great family owned business! They have multiple size units and are caring for your circumstances.read more

From the owner: 24-hour surveillance, access-controlled gate with text to open, Safe and Secure, drive-up units, no…read morehidden fees, 12-month price lock guarantee, friendly service, online rental, auto bank draft available, credit & debit cards accepted, cash accepted, call today for availability or rent online today at; linwoodselfstoragenc.com

New facility. very clean and easy to get in and out. liked the security locks that fit the door…read morehandle.

Very poor customer service. They were great when they first opened but now they are never in the…read moreoffice and you cannot find a local phone number to contact them. They don't tell you upfront that you pay for the entire month no matter when you move out. I paid over $500 on the 3rd of the month and moved out on the 5th and they refuse to give me any refund! Poor way to do business. I will never rent from Public Storage again. You can find much cheaper and more friendly storage options out there. PS has gotten to be too big and no longer care about their customers. Yes, it is sad. I asked for a manager to contact me to discuss, surprise ... no return phone call!