Until new absentee management took over this was a fine establishment. Once they were taken over,…read moreeverything has collapsed. They raised prices (significantly), cut paid services (I was paying for an air conditioned unit and they cut both a/c and electricity), and ended any kind of security with all external gates thrown open. I was glad to escape with my belongings (mostly) intact. Then they sent me a request for a feedback survey with the survey link as a non-functional button in a PDF. That sort of represents their current sad state. Knock down the facility and let the trees grow back!

Don't go here, they raise the rent on me twice within just over a year and the second time was by…read morealmost 30%. There was also a random seven dollar charge put on my card one months that they couldn't refund for some reason. There are way better facilities out there that are even cheaper than this one.

They were very helpful and professional. They made sure I had all I needed before I left. They…read moreshowed me the space before renting and told me all about it. I really appreciated Carolee and all her help.

From the owner: Find the perfect unit today! Need storage in Rock Hill, SC? SecurCare Self Storage is conveniently…read morelocated near Winthrop University, offering small, medium, and large units with drive up access, climate-controlled storage, and vehicle storage. Ideal for customers in Laurel Creek and surrounding areas. Stop by today to learn more. Proudly owned and operated by National Storage Affiliates.

I would not recommend this place to anyone. I kept my belongings at this facility for a month and a…read morehalf. The first three weeks the air conditioning was off. I let Joyce, the woman at the desk, know about it, and she replied, "well it should be on," and she would take care of it. Needless to say, the next day it was still off and subsequent weeks after it had been turned on, the temperature ranged from 82-87 degrees. I never complained anymore about it. When I went to vacate the unit, the 1st of the month was a holiday, so they were closed. When I went back on the 2nd to turn in the key, I explained to Joyce that I had one more item in the unit that I needed to retrieve. She told me that I could not go back in, unless I paid for another month; as stated in the contract. I brought up the problems with the air conditioning hoping that she would at least let me retrieve my item for the inconvenience; after all I paid for a climate controlled unit that was not being climate controlled. After arguing with her, she refused to let me back in without paying. I asked for the owner's contact information, but she refused to give any of his information to me. This is another prime example of a money hungry business that exhibits poor customer service. Clearly, they do not care about their customers at all. Don't expect any consideration or courtesy from this place. Instead of trying to do favors for the people that keep them in business, they would rather rip them off.

Friendly, clean and safe. Three key virtues. All here. Easy to get to for my business coming from…read moreCharlotte, right off of I-77.