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    Smith Dray Line & Storage

    5.0 (1 review)
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    Services - Smith Dray Line & Storage

    In-state moving

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    4 years ago

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    Ted's Moving - The joys of NYC.

    Ted's Moving

    (32 reviews)

    A coworker recently asked for moving company recommendations, and I remembered how great of an…read moreexperience I had with Ted's in 2017. That prompted me to make sure I had left a review, which looks like I didn't, so here I am. The owner, Ted, is an Air Force veteran, and his discipline really shows in his moving company as well. Everything him and his crew moved for me made it in perfect condition with no dings to the walls or doors. I also really liked that when we made it to my new place, we went through the condo and gave each room a name. So as the crew brought boxes and furniture in, I simply had to tell them which room to put it in. They even helped me assemble the furniture and centered everything. Which, I'm a stickler for, so the centering was much appreciated. High quality service, well thought out process, and reasonably priced.

    Ted's Moving promises to deliver exceptional service and a pleasurable experience. And that is…read moreexactly what Ted and his crew delivered for a recent labor-only job for which I had hired them. I hired Ted and his crew to unload a 22-foot rental truck in the Charlotte area. On move day, as I had requested, Ted texted me 30 minutes in advance that he was en route. Ted and his 2 helpers, Vlad and Jeremy, showed up on time and started work as soon as I parked and opened the door of the truck. Ted brought all the required equipment (dollies, carts and a handtruck + straps for the mattress) and even provided a battery-operated fan for me to use while I waited on the back of the truck (to keep an eye on all of the stuff), where temperatures in the summer can exceed 100 degrees. That fan kept me cool throughout the move. Ted and his helpers worked very hard for 4 hours to get all of the items into the elevator and up into the apartment. They honored my requests and never once complained about any aspect of the job, including an additional 150-foot walk across the parking garage no one knew about. Everyone was professional, friendly, and very easy to work with. I am happy to report that all items made it safely into the apartment. Ted, Vlad and Jeremy made sure to unwrap all of the items, place them where requested, and to put all of the boxes in the specific room marked on each box. They also re-assembled a table and removed all of the tape from the moving blankets. It was a stress-free experience from start to finish. If you're in the Charlotte area and looking for professional, affordable movers with a great attitude and work ethic, don't hesitate to call Ted. I had a 5-star experience and have no doubt you will as well. Thanks again to Ted, Vlad and Jeremy for doing a fantastic job.

    Reign Moving Solutions Charlotte

    Reign Moving Solutions Charlotte

    (26 reviews)

    Ballantyne

    As I researched moving companies to assist us after 26 years in our home, Reign kept coming up as a…read moregreat choice. I spoke with their scheduler and felt assured that Reign would be the one we would use, even though they seemed to be a bit more expensive. A few weeks before we knew our moving date, we did a Face Time walk through of the old home to get an idea of what the cost would likely be. The date and time were set, the morning arrived and Reign was right on schedule. The guys worked hard, took their time to wrap furniture, appreciated the lunch we bought for them, and left for the new house where I met them. Some things were stacked (wardrobe boxes on top of each other), a few boxes were in the wrong room, the garage was left in disarray, a fern stand had fallen over and had a broken base, and the treadmill was not reassembled. Reign had made arrangements to have two follow-up movers come when the first "shift" ended, so these two young men unstacked the stacked boxes, arranged the garage, went back with us to the old house and checked to see that everything was delivered, moved a few leftover items that we missed, put the fern stand in the truck, and tried to reassemble the treadmill. When they could not, they asked us to call Jason, the owner. Jason immediately dispatched another employee who also could not reassemble the treadmill. Not to be outdone, Jason called us and said that he was sending another employee who would arrive first thing the next morning to fix the treadmill. Two young men arrived about 8:30 and had the treadmill together in a few minutes. Of course, that is not the end of the story because moving is never a one-day event--and ours began to unfold with some items that needed to be addressed. The movers had "dinged" a few spots in the old house, which took about a week to repair because Jason uses a man whom he trusts to do a good job, and this man was not available right away. When it was finally completed, the repair was flawless. Then we noticed a dining room piece was damaged, so we sent a picture to Jason who came to inspect and assure us that it would be fixed. While he was with us, he noticed a small scratch on the floor in the dining room, so he helped my husband put felt pads under the table legs and on each chair leg. This was above and beyond anything we had experienced in the past. Again, we had to wait to get the dining room server repaired because Jason uses a furniture repairman who does a remarkable job in repairing damaged wood. He even stabilized the piece while he had it. I might not have been happy waiting, but I was delighted with the finished product. After a few days in the new house, I reached for a file in our filing cabinet and discovered it was in bad shape from the move. When I called Jason, he said not to worry; he was coming to our house to help. This is where his customer service will astound you if you have ever dealt with moving companies who just give you a check and make you sign a document that releases them from further responsibility. Instead of attempting to fix the filing cabinet, he suggested just purchasing another to replace it that would be similar cost. He and I picked out one that seemed identical, his warehouse team came to our house and assembled the new one, realized it would not work so they called Jason who told me to order whatever I wanted. It took two tries to get what I wanted, but Jason never hesitated to find what would make me happy. His company should be your choice for any move.

    I have waited a month to write this review and to sit with my thoughts about our recent move. Reign…read morecame very highly recommended to us by several members of our community and friends who had used them. We hired them to pack for us and for the actual move and some aspects of the move were incredible and very professional and others did not go well. The quote and booking process was very efficient and professional and I thought communication from both our team leader, Travis, and from Jason, the owner, was prompt and thorough. I thought my actual moving team was wonderful. We have moved nine times during our marriage due to work relocations as well as personal reasons. The Reign team was highly efficient and the movers did a great job with moving all our furniture, even heavy and more delicate pieces. Things did get a little sloppy right a the end with boxes marked "kitchen fragile" left in the driveway and not all of the packing was logical. It was really very hard to find things because the boxes were not all accurately labeled and didn't have descriptions of what was in them. Some things were just tossed in boxes even if they had been organized in labeled bins in closets of our previous home so unpacking was kind of a disaster. We also had more damaged or just completely lost items than any other move we have ever had. We are missing things like the seat cushion from a chair that is only sold in pairs making it very expensive to replace, the contents of an entire drawer from our kitchen, and then exactly half of the hardware to put our guest bed back together. We then had quite a few things broken - two lamps, a tv, and some glassware. We also had a theft during the move that is currently under investigation with the sheriff's department. We have no plans of moving again but if we were we would consider using Reign for the move itself and I would make sure my valuables were more closely supervised but I would not trust them to pack for me again.

    Smith Dray Line & Storage - selfstorage - Updated September 2026

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