I had been shopping area vendors for a competitive bid for a tow hitch install…read more One company quoted $1,200. U-Haul won the bid at $745.00 and did great work. Lydia runs a tight ship and she's a real pro! She gave me great service and the completion estimate was right on time. I would highly recommend this location!

Ms. Lydia, and Mr. Mike are the absolute best at Lake Wylie U-Haul!!Best customer service, awesome…read morestorage units, and the new building is fantastic!!

We have stored our motor home here for a number of years and rate this place high. The grounds are…read morealways kept neat, there is great security and the owner has always been accommodating and helpful. In the years we've been here, customer service has always been managements priority. And in the years we've been here, I have never heard of anyone having a problem.

The facility is newly built and maintained very well by the Patterson family. From the very…read morebeginning, throughout my stay, and even moving my belongings out of the facility the customer service was top notch. I was renting a storage unit in Monroe while my home was being built in Waxhaw. I found Patterson's Self Storage about six months later and immediately vacated the unit in Monroe and moved my belongings to Patterson's SS. You can truly tell the difference between a large Corporate Storage Company and a small family business on every level. I would pick Patterson's for the customer service, professionalism, quality of the facility and if that is not important to you . . . they were even cheaper than their Corporate competitors. Nice job Patterson Family.

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

The customer service and the storage units are superior! I am very happy that I checked them out -…read moreand decided to rent from them! There's a 10-day notice requested, when you have no further need; -which is completely fair and better than any other place I've used in the past. It feels 'cleaner' than any other place I've used in the past as well. The 'people' running it are helpful and I can tell they like their job (a definite plus!)

When we first rented space over two years ago at BBS they were great. Lorri was the store manager…read moreat the time and she was so professional and courteous to all her customers. She also was a clean a holic so the place was always bright and fresh. Under new management now and the place has gone way down hill. Amy the new manager is rude often, I mean when she is there. The office hours say 9:30-5:30 on the front door. However go at noon or later or even earlier and perhaps while there you need to buy some boxes or tape, that is not possible. Often times there's a note on the door be back at 3:30, be back at 2:00, call this number if you need assistance (which goes to voice mail) and you do not get assistance. I understand employees may need to step out for lunch, or an errand. However there should be someone on site during those business hours. This is not a one time occurrence, but quite often. In the new year I plan on relocating. Given so many options in the area this is not a big ordeal.

My moving experience was the best that I've ever had! Joe the crew leader called me on moving day…read moreletting me know they were on their way. As soon as they arrived they got right to work, loaded up and had me in my new place in no time. They disassembled and reassembled furniture as needed and placed the furniture and boxes in the rooms I requested and placed it just how I wanted it without any complaint. Overall it was a great experience on what is usually a stressful day! Would definitely recommend to friends/family.

What an amazing experience. I needed to move some furniture within my house. Heavy stuff - theater…read moreseating, sleeper sofa and an oversized chair. Over 2 floors. The 2 guys that came out were professional, respectful, and careful. They did a fantastic job. I STRONGLY recommend them!

If you want a hassle-free move then make sure you call this company. The owner is there every step…read moreof the way. Prompt, professional, fair, hard working guys that have such a positive attitude and take great care of your personal items. If we ever move again I would absolutely call and have them complete the job. Thanks Roy. A++

On-time service, reasonable rates, professional drivers with excellent customer service skills!…read more (Marvin). Highly recommended!

We used them for a garage clean out and rented for a day. Their Pricing was great and they were on…read moretime when they delivered the dumpster. They were very professional and we will definitely use them again!

This move was actually the fourth time I have used Roadhaugs and I could not be any more pleased…read more Even though I was a returning customer known to them from the first contact through the last of the delivery, and then the third-party people who came to uncrate some of the special furniture, communication was crystal clear, very positive and informative. Above all else their ability to truly communicate and keep their customers up to date is so helpful and keeps things consistent. Much appreciated. Bruce was extremely helpful getting everything planned and scheduled and Shannon, as always, followed through and kept everything moving along the entire time. There's something special about Roadhaugs that nobody else seems to have and that is they care about their clients and treat them as their own family. Some of the packers that came to pack and load the house were with me on the first move so they knew my things and they knew the routine because I have some unusual and valuable furniture and instruments. The delivery crew that showed up here at the house to drop everything off, totally new to me and I knew none of them when they arrived, but by the time they left, we were all on very friendly terms, and I cannot speak highly enough about them. They were all absolutely magnificent and always are with Roadhaugs. Not only would I recommend them in the highest regard to anyone who has a relocation coming up or even if you need something moved in your home or from one building to another. They move for the Steinway piano gallery in Charlotte, and were recommended to me by another musician and colleague friend of mine who had used them before as well. The fact that they were expert movers, I would even go so far as to say "white glove" movers, makes them even more desirable and trusting ones life possessions and memories with them. Again, I cannot thank Roadhaugs enough and will absolutely use them again should I need to relocate but, at this point, I'm hoping that's not in my future! I will also continue to, and have, recommended them to friends and colleagues who will be moving or who need assistance with their instruments. Thank you again, Roadhawgs, I appreciate everyone of you more than I can put into words here, but please know that I mean every word of my thanks sincerely and from the bottom of my heart Most sincerely yours, Scott and Rosie

‼ DO NOT HIRE Road Haugs Moving & Storage ‼…read more My experience with this moving company was incredibly disappointing during my very first experience with "professional movers". I paid for additional packing services, including having the movers provide a specialty TV box, professionally pack my television, transport it, unpack it, and set it up in my new home. I trusted that paying for these extra services would ensure my belongings were handled with care. (The TV box they provided was documented in my inventory - therefore it was a charge) After the move, I discovered my television had sustained damage that was not present before the move. When I filed a claim, I offered to provide evidence showing that my TV was in excellent working condition prior to the move, and Shannon basically told me that it won't make a difference. Despite my efforts to provide legitimate documentation supporting my claim, it was disregarded. Instead, I was told there was "no evidence" the damage occurred during the move. What makes that response especially frustrating is that the movers were the ones who unpacked my television, set it up, and disposed of the TV box themselves. Because they removed and discarded the packaging, I never had the opportunity to inspect it or preserve it as evidence. It feels incredibly unfair to deny responsibility based on the absence of evidence that I was never given the chance to retain. To make matters worse, the company offered me approximately $30 in compensation based solely on the weight of the television under its limited liability policy. Anyone knows that the value of modern electronics has nothing to do with their weight. A nearly new television is not suddenly worth $30 because it doesn't weigh much. Offering such a nominal amount felt less like an attempt to resolve the issue and more like a dismissive gesture that completely disregarded the actual value of the property that was damaged while in their care. I also want to point out that I treated the moving crew with appreciation and respect. I tipped EACH MOVER $145 in cash because I genuinely believed they had worked hard and wanted to show my gratitude. I took care of their employees because I believed I was dealing with a company that valued honesty and customer service. In return, I have been treated as though my concerns are not credible and as though I am trying to obtain something I don't deserve. What has been most upsetting throughout this process is not just the damaged television. Rather than being treated like a valued customer who paid for premium packing services, I have felt as though I was being called a liar. I expected accountability and professionalism from a company entrusted with my belongings, not to have my evidence dismissed and my integrity questioned. A company's true character is reflected in how it handles problems, and in my case, I felt dismissed, disrespected, and taken advantage of. Unfortunately, based on my experience, I cannot recommend this company. People of Charlotte, Spend your dollars elsewhere. (Attached is their prepared settlement and attempt to save face - I DID NOT SIGN OR ACCEPT).