I sat down for a manicure. I left because the pad where my hands would go was dirty from previous…read morecustomer/s. I asked if they had a towel and he said no but he could clean it. He proceeded to "clean" it with a dry rag. No cleanser. I said I'm sorry but I'm going somewhere else. It is misleading because it's in a boutique area of town. It is true that it is now called Thumbs up. This experience left me questioning the cleanliness of equipment used. I would rather walk around with ugly nails than have them done in a dirty place. I'm from out of town so it's hard to know where to go. Ratings are misleading.

Been getting my nails done here since she opened. The best!! Will always accommodate you and great…read morework done. I love a clean nail and they do exactly what I like. Pedicures are unmatched. Ask for Karen or Teresa. Pro tip. Make an appointment you will thank me!! They are super busy so it cuts down on wait time !! Will never go elsewhere!!

Thank you Natalie! Love my mani. This color is a perfect natural, clean look. Went short this time…read more Exactly the shape and length I wanted.

I was with 4 other people, and one of them was cut 3 or 4 times pretty badly between her finger…read morenails and her toe nails. The one who cut her did not apologize but said she cut her because she was asleep. That was not true. The lady who cut my friend's toes started talking loudly in Russian, like she was mad, but she was not the one who was cut, so we were not understanding her yelling. They only gave her a 10% discount, which was not enough for all the pain, burning, and discomfort my friend was forced to suffer. And a discount had to be asked for. Yet, some lady who did not like her nail color was offered the world!!! smh We were told it is expected to get cut. Really? 4 times? No one explained the possiblity of being injured!! That's not okay at all. We gave them good business, and the treatment received after my friend sustained several cuts was well below subpar!! smh Then I reached out to the owner and shared the photos with him. I received complete silence! Not a good look as a business owner. I'm very angry and disappointed that my friend was mishandled after being cut so many times by these professionals...... So, this is an update: The owner, Aibek called me after seeing the reviews I posted. He never asked how my friend was doing even after I told him that she still experienced bleeding on her cuts a couple of days after receiving services here. He asked what he could do, and then offered 2 free manicures. I didn't know, but he only offered something because he is trying to save his reputation, not because he cares about the clients. This was so selfish to ask me to remove my reviews because it all happened and people need to know, which is the purpose of leaving a review. Aibek is only about saving his reputation, not treating every customer like they matter. Real messed up! This happened 7 days ago, so he was not concerned.

The staff was kind, but the place is pretty dusty. I was very impressed with the pedicure during…read moreit, but I got to my car and realized the gel polish was all over the skin around my nails and cuticles. Unfortunately, the polish isn't going to last more than a few days since it's lifted up from being on my skin. I only needed the polish for the weekend, so I decided not to go back in to ask them to redo it. However, I will not be coming back because I feel something like that should've been noticed and wiped before curing it.

I have been a customer of Nail Palaces for years my daughter brought me here to be pampered for my…read morebirthday and I came back again and again they all do good work on your nail have them looking good when leave they are in Paxon Shopping Center on Edgewood Avenue come check them you won't be disappointed.

I came here the day before Easter and never again I asked for French tips and the man insisted I…read moreget the whole nail painted and I repeatedly told him I want French tips . when I told him he said he would apply the acrylic then someone else do the French tips but he continued on to paint my entire nails hot pink which was literally ugly. I made him take it all off and left the salon with no polish on my hands. As for my toes he rushed through didn't even get all the previous nail polish off or apply the acrylic to my big toes correctly. It was overall a bad experience and I wont be coming there again I don't recommend. I also paid 60 still when they should've discounted me for the entire inconvenience of their workers not wanting to do their job

Service was great and the wait wasn't too long. Will return again soon. I recommend John. He does…read moregreat work and he is gentle. I am happy with the results. My hands look great! I'm going back to get my feet done next week

I went here because the nail place I prefer was fully booked. I got the messiest gel manicure I've…read moreever seen and it took 2 hours. The polish was so sloppily put on that it was flooding my cuticles. When I asked If they could touch up all my nails they just kept filing and filing my cuticles to get the polish off, only for my cuticles to still be covered in polish. I also have a piece of fuzz on every one of my nails that was just covered with polish. I can confidently say that I would have done a better job on my nails had I done them myself at home. I'm disappointed to have wasted my time and money on this place and will never be returning. If you want a quality nail set, I would steal clear of Cozy Nails!

Wonderful . Very clean place and very professional. The pedicure with the calf massage is so…read morerelaxing.

Great place for a lash lift and tint! She did a great job! Just be sure to make an appointment…read morebefore hand for one!

This has become my go to for pedicures and haircuts. What a fantastic thing that I can get both in…read morethe same place. It's so convenient and everybody that works there is super nice. They have the usual pedicure chairs and you can get the volcano pedicure if you like which I usually do. They have 1 million kinds of gel nail polish and sparkles and colors and whatever you want they have it. The place is quite large and it is clean. There is nice clean bathrooms if you need it. They offer waxing and other services as well. If you call the day you want services you can get an appointment and then you don't have to wait, I have never had to wait regardless but you can also walk in. Super nice people I would give it a try.

Absolutely awesome. . Due to medical issues I haven't been able to get back until May. My nails are…read morestill solidly "on" since late February. That's incredible!!

The vibes are always nice and chill, love how clean they are, great service, and love the…read morebeautiful work they do!!

best nail salon i've been to in a few years!!! lyn is the best nail tech :) haven't had a chipped…read morenail since i've been coming here

my advice would be to go anywhere else. Customer service was good and it wasn't crowded (that would…read morebe all that earned a star in this review) - I went late on a Saturday, so maybe that should've been a red flag? Anyway, got a very straightforward gel manicure - the guy that did it took about 2x as long as it typically would take to get my nails done ... so I'm not sure if he was new or what. I'm pretty sure he painted "gel remover" as the base coat instead of a proper base coat. the polish was peeling off with a black goo oozing out within 8 hours of getting my nails done. By the end of the week I had to remove polish off of 4 nails as they had all cracked and looked horrible. Very frustrating! So - I'd really strongly advise to take your money and your time elsewhere.

This nail salon is my go-to whenever I'm in town. They are reliable, professional, and I love that…read moreI can book in advance and not spend all day waiting. This time my nail tech was BeBe and she was great, I'll definitely request her again. I also love that the location is in Five Points. I grabbed a coffee from the breakfast café next door and enjoyed it during my appointment.

Highly recommend Mary! She did an excellent job on my nails, she is very detailed, a perfectionist…read more She makes sure you walk out with the nails that what you wanted.

Wonderful staff. Very detailed with shape up and color, great pedicure and manicure!read more

3.5 stars. I came…read moreon a Tuesday afternoon around 5 o'clock and was immediately helped. I requested a gel nail removal and a full acrylic set with gel. The nail lady did do a thorough job with shaping my nails and making sure it was what I wanted. However, I do wish she cleaned up my cuticles properly with a cuticle trimmer vs the nail machine that just shreds them away. It left me with a not super clean look. I probably won't return due to the quality of service and environment, but it was good to get my nails done while running errands.