Well, it's sad to say they desperately need help with staffing and Administration, too. Wondering…read moretoo about the Ombudsman. It's atrocious that they can't follow HIPAA guidelines or hold family conferences to provide updates on patient care for out-of-state members. It's like putting the sole responsibility on the patient for inviting them, when it's their responsibility. Geez, what a crap shot administrative concept, and the communication is questionable. From day one of my mother's stay for rehabilitation, they were given my phone number as well as my email address to track her progress. Since they don't have a patient portal where you can review documents, this feat was difficult for them to even comprehend. Let's say it's more about chasing after them to see anything given, maybe only at the time of discharging the patient, in a fury. It was evident from day one, stepping in to help my mother, that I questioned the operational integrity. I tried to reach the Director of Clinical Services, but her voicemail was out until 01/26/26. It was already February 15th, and it never got changed, though supposedly she was there. I questioned whether they ever had operational or staffing meetings to get everyone on the same page (?). Either way, after all the caustic situations with her at Glacier Hills Rehabilitation/Trinity Health, we decided to file a Grievance, and now I'm waiting to receive the documentation from the Corporate Office in Livonia, Michigan, from Julie Winkel, Corporate Administrator. I feel lucky that we filed a Medicare Appeal referencing non-quality care, which hopefully they'll get a State Audit.

My father has been here twice in a year and loves it. He says the food is terrific and they work…read moreyou hard but don't overdo it. He didn' spent 3 weeks here last November and another two recently.

My recent experience visiting my aunt revealed that this place is still profoundly lousy…read more She would call multiple times a day in a panic, claiming to be up to 5 hours late on her medication and about that long also sitting in her own excrement. Out of all the places I've seen visiting my aunt, this one is.....pretty awful. Super short staffed. 2 workers and 1 supervisor for the entire area. During business hours they tend do have enough hands on deck but in the evenings and weekends there is a dangerous level of inattention that goes down. Tell your loved ones to stay away from this place.

Think of everything negative you can about a nursing home/ rehab center. Kick it down a notch. I…read morewould not send a rat here much less someone I loved. Soooo. I have a long long tale I will not bother to bore you with. I have been absent from Yelp forever. I love Yelping so you know it was not by choice. I was sick, incredibly, horrifically sick. The kind of sick where you get a priest in to see you just in case. Long story short I lost a body part. To paraphrase Beatrix Kiddo to Sophie Fatale in Kill Bill Vol. 1, any body part you lose *will be a part that you miss*. I was flat on my back for over three months and needed rehab for my old lady results as well as navigating my missing bit. I ended up here. Don't ever let this happen to you. You have a choice, make it wisely. In my 30 odd hours here they failed to reattach my wound vac, failed to assist me in care that I needed and allowed some random person to wander into my room and scare the bejesus out of my half unconscious self. The food was worse than any I have ever encountered to boot. Granted I was turfed here on a Friday. It was miserable. Staff eventually got to me and were extremely apologetic but too little too late. Besides the atmosphere alone here is depressing and shabby as heck. TV is like the 70s. The smell is awful, everything is extremely worn and cheap. I wouldn't go back if they paid me. Ever!

Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job

Please do not use these people to take care of your loved ones. They don't show up and leave your…read moreloved ones laying in bed worried about who is going to be there for them ‍ They send unreliable people one had a backache and called me to move my mother.The other one had a asthma attack the fire department had to move my mother. These people shouldn't even be in business!

I called Choice Senior Home Care when my mom needed home care after a hospitalization. I spoke…read moredirectly to Kim throughout and she was very informative, helpful, and even met my mom for an evaluation directly at the hospital before her discharge. Kim was always incredibly responsive and flexible. My mom loved Kim and was very happy with the service and oversight she provided of the caregivers that were sent to her home. Choice Senior Home Care specializes in long term care and getting consistent caregivers in the home that make your loved one feel safe and comfortable. Ultimately, my mom didn't need long term care but I would always consider going back to them if she ever does, and I would recommend them to my Michigan friends and family.

The care here is excellent the rehab staff work tirelessly. Often short of staff but you would…read morenever know they give each patient the time and care that they and the insurance company request. Jenifer and her staff are top notch. The nursing staff is excellent jadeie Glenda imesha Angela Elizabeth Tiffany a wonderful group. And the cenax hold the shift Kayla Rashad's Katherine Jenifer Malcolm and can't forget Mona Lisa The dietary department has a wonderful staff chef Erica Cindy kemet Brandon and staff from the administration Olivia Renee Tara Amanda and all support staff mark Matt zeke Jenifer Lavinia and the doctors a well rounded staff I was treated like a human being The rehab staff is so caring Danielle Sonya. Omni'd takes time with me and Jenifer manages a great department The activity group is excellent. Led by summer Jayne and Davi great support and the workers here really care about the patients. What a great experience Deborah G

We are so thankful that our loved one ended up at Regency on the Bluffs. Everyone--i mean…read moreeveryone--was so caring, supportive and professional. They are all very hard-working. I know, because I spent almost 24 hours a day there during my husband's last days. (We had hospice care while he was there.) SO I was able to observe the staff around the clock. There were therapists of all kinds: physical, occupational, speech, respiratory, etc. Doctors, and P.A.s who checked on him. Social workers, etc. Best of all were the nurses and aides who attended to his needs--and ours--with understanding. We are truly grateful to Regency.

I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

I have long been a big Fan of the UM health system for as long as I can remember. MY wife went in…read morefor a Nuclear Cardio scan where they found a blockage in one of her arteries and put a Stent is as part of the procedure. Procedure went very well where the communication between me and the staff was outstanding before, during and after the procedure and the staff and doctors were extremely professional, courteous, helpful and above all COMPETENT! Excellent follow up as well once we got home which was greatly appreciated. If anything of a serious note happened to us we always head to the UM hospital network in Ann Arbor as this is the best health care in Michigan for my money. GO BLUE!

The staff here is so friendly and welcoming. The rooms are designed more like a hotel. You forget…read moreyour at the doctor office. They scheduled my appointment and got me in right in time. The parking at U of M is less than to be desired. Especially with all the construction. It does take a while to get the initial appointment. I think I waited about three months. We will be going over different treatment options. If you have sleep apnea or other sleeping problems and need to have care for the problems, I would highly recommend the staff here.

They always provide the best care here. Staff is always so friendly. Great nurses, techs, allied…read moreprofessionals and doctors.

Bro everyone was so nice. Staff would always check in to make sure you were okay and they have the…read morecutest therapy dog ever (ily barney). We were given menus for each meal so food was low-key really peak. We actually had one on one therapy with actual therapists (psychiatrists?) Which NEVER happens during my stays at other psychiatric facilities. Activities were interactive for everybody and we had TELEVISION. We could only watch pg things but that is such a step up anyways. We were allowed however many comfort items we needed and parents were allowed to sleep in the same room as child when visiting and were also allowed to bring in food. Overall this hospital was just amazing, but the sole reason I gave this five stars was obviously because of the therapy dog.

Read the fine print. There are lots of hidden costs, and they can be massive. Because this is a…read moreplace that has to make money, cost-cuts are all over the place. If your parents get ill (with, say, Covid), they will can force you to hire externally someone to watch over your parents 24/7, at great cost. In truth, they should be employing people to do this, but again, then though don't make as much money for the investors, so they don't hire enough people They can also block re-entry of someone if they have to go to the hospital, and unlike some places, it is NOT an "end-of-life" facility (again--read the fine print). So be prepared.

My mother has been a resident of Atria Park of Ann Arbor for about 20 months. I have written a…read morereview previously. My mom is content, happy and safe. She has enjoyed all the activities and her new friends. The staff are kind, loving and engaged with the residents. The Director, Activities Director, and caregivers go above and beyond what would normally be expected. I feel inclined to write another review during this time of COVID 19, a pandemic that no one could have predicted or be prepared for. During this time of isolation, it is difficult and depressing for many residents. First and foremost Atria immediately protected their residents health with everything in their power. Then, the challenge of keeping them engaged, connected and happy began. I can not speak highly enough about this team. Their creativity, joy and fun have been contagious to the residents! Thank you for coming in everyday and for loving my mom when I can not be with her. I can not thank you enough!