Read the fine print. There are lots of hidden costs, and they can be massive. Because this is a…read moreplace that has to make money, cost-cuts are all over the place. If your parents get ill (with, say, Covid), they will can force you to hire externally someone to watch over your parents 24/7, at great cost. In truth, they should be employing people to do this, but again, then though don't make as much money for the investors, so they don't hire enough people They can also block re-entry of someone if they have to go to the hospital, and unlike some places, it is NOT an "end-of-life" facility (again--read the fine print). So be prepared.

My mother has been a resident of Atria Park of Ann Arbor for about 20 months. I have written a…read morereview previously. My mom is content, happy and safe. She has enjoyed all the activities and her new friends. The staff are kind, loving and engaged with the residents. The Director, Activities Director, and caregivers go above and beyond what would normally be expected. I feel inclined to write another review during this time of COVID 19, a pandemic that no one could have predicted or be prepared for. During this time of isolation, it is difficult and depressing for many residents. First and foremost Atria immediately protected their residents health with everything in their power. Then, the challenge of keeping them engaged, connected and happy began. I can not speak highly enough about this team. Their creativity, joy and fun have been contagious to the residents! Thank you for coming in everyday and for loving my mom when I can not be with her. I can not thank you enough!

If you love your family member stay away from university living . High turn over . They treated my…read morefather like garbage. When he passed they, put a table cloth across him

I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

My father had a DNR on file, however the director of memory care was unaware of it and EMT's worked…read moreto revive him for 35 minutes before we were able to arrive on site. It was a complete nightmare. There are about 4 core employees who are absolute angels on earth at Memory Care, however the rest of the employees are basically miserable people who clearly wish they were somewhere else. Considering the cost to live at BV ($7,000 - $10,000/ MONTH), it would seem fitting that the employees would be well trained and well paid. If your loved one is here, please check on them often.

From the owner: Brecon Village, located among the rolling hills of Saline, puts our residents in the heart of a…read morecity with a vibrant social and cultural community. Brecon Village offers enticing options for Independent Living, Assisted Living, Memory Care and Adult Day Care all with the comfort of knowing that should your needs change, 24-hour nursing and rehabilitative care are available just blocks away at Evangelical Home - Saline.

My mom has lived here for 7 years and lives on the independent side and with everything there are…read moresome good and bad. This is a FOR PROFIT company that shows they are doing what they can to make as much profit as possible even at the expense of the residents. Even though we've never used it, I do NOT recommend any dependent care unless you want to pay the rent AND pay for private care. We have known families that have their loved one there and because of the lack of supervision they paid the rent and had to hire private care to come into the facility to ensure their safety and give them peace of mind. Good luck with billing. It takes weeks to get items corrected when THEY over bill (and for us it seems to happen every month). I was told they can't send you a rebill when the rent bill is incorrect. Yesterday we gave a check for rent and when asked for a receipt was told it will show up on the ledger (they don't give receipts). Then staff at the front desk proceeded to laugh at me, I don't think they realized I could hear them but quite rude. This place is not cheap (but most in our area aren't) you'd think their billing system would be able to at least give receipts. Rent goes up every year (except 1) and was not told this when she signed the lease. Apparently they were aware of this problem but rent still increases to the tune of 12% in 2022-2023. On the independent side they do have a number of activities and very friendly staff that seems to care for the residents and the director Erin does care about the residents.

StoryPoint gets an A+ from me! Having known several of the staff personally (Catherine Mitchell…read morerocks), there is only one place in Saline I would look for care. Quality, solid customer service, and cleanliness are just a couple of thoughts that jump out to me. If you are looking for lifestyle options, StoryPoint has them all; independent, assisted, or memory care-SP is the place to be. I would highly recommend taking time out of your schedule to tour to see for yourself what makes StoryPoint best in class. 5 STAR!

I am glad I found this place. We were able to get my mother in here right at the beginning of the…read moreCOVID lock down. They staff I was able to meet were friendly, helpful, companionate and willing to do what was needed to give my mother the attention she so deserve and needed. I will be forever great full to the staff here for the kindness they have shown my mother and my family. Sadly my mother passed away a while in the care here. We were unable to visit due to the lockdown but the staff reassured her that we wanted to visit just were unable to. Thank you for taking care of her, getting her moving around on her own, and giving her the divinity she deserved. If you are looking for a place for you love one, assisted living or memory care, this is the place you want them to be at.

Glen Abbey is a must see for families looking for assisted living and memory care. I personally…read moreknow many of the staff, including Anna McNamara, and you can tell from the moment you walk in the door that their service is first class. They say a picture is worth a thousand words, I would say a tour is worth a thousand words. Their building is warm, inviting, and well suited to take care of your loved one. I would highly recommend taking the time to visit Glen Abbey and see first hand what all the good press is about. 5 STAR from me.

My counselor Gail is great. The first 2 homes my Mom was in did not work out. On Monday we are…read moregoing to the third and hope it's going to work out well for Mom. Gail has been so helpful and knowledgeable I feel like she is a part of our family.

St. Joe' Village is an awesome place to work. Such caring and friendly staff. We love our…read moreresidents!

Having worked in senior living for over 16 years, I can say with certainty that I would never place…read moremy mother in this memory care facility if I had a choice. With the exception a few care staff and kitchen staff who were compassionate as is staff member one being named Z and the other Ameriline the rest of the team appears untrained and disengaged. While they may smile, the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns. The cleanliness of the rooms is unacceptable--dirty laundry is left on the shower seat . Residents are denied autonomy, including the simple choice to remain in pajamas if they wish; instead, they are forced to dress regardless of their comfort or preference. Most troubling is the lack of personal connection. Staff make no effort to understand who the residents are as individuals, which strips away their dignity and humanity. I witnessed deeply concerning conditions during mealtime, but the list is too long to detail here. They did finally listened and now my mom is comfortable in her pajamas. The most distressing moment was finding my mother undressed, lying sideways in her bed, with two soiled diapers discarded on the floor--and then being confronted by the caregiver when I raised concern. This experience was heartbreaking and unacceptable. I strongly advise against entrusting this facility with the care of a loved one.

Hillside Terrace is by far the best independent living, assisted living, and memory care in all of…read moreWashtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.