Well, it's sad to say they desperately need help with staffing and Administration, too. Wondering…read moretoo about the Ombudsman. It's atrocious that they can't follow HIPAA guidelines or hold family conferences to provide updates on patient care for out-of-state members. It's like putting the sole responsibility on the patient for inviting them, when it's their responsibility. Geez, what a crap shot administrative concept, and the communication is questionable. From day one of my mother's stay for rehabilitation, they were given my phone number as well as my email address to track her progress. Since they don't have a patient portal where you can review documents, this feat was difficult for them to even comprehend. Let's say it's more about chasing after them to see anything given, maybe only at the time of discharging the patient, in a fury. It was evident from day one, stepping in to help my mother, that I questioned the operational integrity. I tried to reach the Director of Clinical Services, but her voicemail was out until 01/26/26. It was already February 15th, and it never got changed, though supposedly she was there. I questioned whether they ever had operational or staffing meetings to get everyone on the same page (?). Either way, after all the caustic situations with her at Glacier Hills Rehabilitation/Trinity Health, we decided to file a Grievance, and now I'm waiting to receive the documentation from the Corporate Office in Livonia, Michigan, from Julie Winkel, Corporate Administrator. I feel lucky that we filed a Medicare Appeal referencing non-quality care, which hopefully they'll get a State Audit.

My father has been here twice in a year and loves it. He says the food is terrific and they work…read moreyou hard but don't overdo it. He didn' spent 3 weeks here last November and another two recently.

St. Joe' Village is an awesome place to work. Such caring and friendly staff. We love our…read moreresidents!

Read the fine print. There are lots of hidden costs, and they can be massive. Because this is a…read moreplace that has to make money, cost-cuts are all over the place. If your parents get ill (with, say, Covid), they will can force you to hire externally someone to watch over your parents 24/7, at great cost. In truth, they should be employing people to do this, but again, then though don't make as much money for the investors, so they don't hire enough people They can also block re-entry of someone if they have to go to the hospital, and unlike some places, it is NOT an "end-of-life" facility (again--read the fine print). So be prepared.

My mother has been a resident of Atria Park of Ann Arbor for about 20 months. I have written a…read morereview previously. My mom is content, happy and safe. She has enjoyed all the activities and her new friends. The staff are kind, loving and engaged with the residents. The Director, Activities Director, and caregivers go above and beyond what would normally be expected. I feel inclined to write another review during this time of COVID 19, a pandemic that no one could have predicted or be prepared for. During this time of isolation, it is difficult and depressing for many residents. First and foremost Atria immediately protected their residents health with everything in their power. Then, the challenge of keeping them engaged, connected and happy began. I can not speak highly enough about this team. Their creativity, joy and fun have been contagious to the residents! Thank you for coming in everyday and for loving my mom when I can not be with her. I can not thank you enough!

Having worked in senior living for over 16 years, I can say with certainty that I would never place…read moremy mother in this memory care facility if I had a choice. With the exception a few care staff and kitchen staff who were compassionate as is staff member one being named Z and the other Ameriline the rest of the team appears untrained and disengaged. While they may smile, the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns. The cleanliness of the rooms is unacceptable--dirty laundry is left on the shower seat . Residents are denied autonomy, including the simple choice to remain in pajamas if they wish; instead, they are forced to dress regardless of their comfort or preference. Most troubling is the lack of personal connection. Staff make no effort to understand who the residents are as individuals, which strips away their dignity and humanity. I witnessed deeply concerning conditions during mealtime, but the list is too long to detail here. They did finally listened and now my mom is comfortable in her pajamas. The most distressing moment was finding my mother undressed, lying sideways in her bed, with two soiled diapers discarded on the floor--and then being confronted by the caregiver when I raised concern. This experience was heartbreaking and unacceptable. I strongly advise against entrusting this facility with the care of a loved one.

Hillside Terrace is by far the best independent living, assisted living, and memory care in all of…read moreWashtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.

After two months went way up on the price saying that they had made a mistake. The staff is nice…read morebut the do not have enough workers. They say laundry is included but do not usually get it done without having to complain. On the good side the food is very good.

My counselor Gail is great. The first 2 homes my Mom was in did not work out. On Monday we are…read moregoing to the third and hope it's going to work out well for Mom. Gail has been so helpful and knowledgeable I feel like she is a part of our family.

My mother is 92 years old. She has lived in her single family home for 65 years. The transition to…read moremove her to an adult living environment wasn't easy. But Cari, the marketing manager, made the move seamless. Her compassion and caring demeanor helped beyond words. Honestly, she is one of main reasons we picked American Home. My mother is thrilled to move in. Thank you for all you do. I feel at peace my mother will be well taken care of.

When we went to visit, the staff was very friendly and helpful. Cari showed us around and answered…read moreall our questions. The apartments are very nice, bedrooms are spacious and the living area also has a small balcony.

I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

If you love your family member stay away from university living . High turn over . They treated my…read morefather like garbage. When he passed they, put a table cloth across him