Excellent company to use when you're in time of need! The entire team goes above and beyond. I…read morepersonally toured the facility- very clean and well organized. Highly recommend Superior Contents for water/fire loss!

We had a small fire in the garage. These guys were first on the scene, and the rep was friendly and…read moreinformative. But from that point on, communication was spotty at best, we were more than once given service time frames and arrival times that they didn't come close to meeting, promises were made on other things and not kept, and of our approximately 1125 items inventoried during their pack-out process, only 54 were cleaned and returned. The remaining 1079 were listed as total loss and thrown out. The items cleaned and returned were almost exclusively items we had "green stickered" as items we wanted back even if they weren't able to restore them. Half the items returned were not only not restored, but were still covered in soot as though no effort had even been made to restore them in the first place. I did a better job on many of these items with a Lysol wipe than they did with theoretically superior equipment. Now, the insurance company is giving us a hard time about what this company listed as losses, saying most of the pictures of items listed as losses looked perfectly fine. Everyone we spoke to at this company was very friendly and seemed to be on game, the only reason for the second star, but the actual performance was repeatedly and consistently shown to be unreliable and has resulted in nothing but problems on our end with scheduling and insurance. Would not use again. Update: Upon having to manually enter the entire loss list (yes, over 1,000 items) onto the insurance company's claim page because they wouldn't accept the PDF submission from this company as a valid loss list, I determined there were a number of items not listed. Assuming these to be the "restored" items returned to us, I wasn't too worried about it. But now, after having finally worked up the emotional energy to go through the small pile of returned boxes, we've discovered a number of items outright missing. Reviewing the "restored" and "loss" PDFs this company sent us, they were never inventoried in the first place (they say otherwise and have pics in their files, but I don't see them in either the Loss or Salvage lists I received) After reaching out to the company, they still have a couple of our boxes, including those two paintings. They apparently attempted to call us some time ago (like two months?) about them, but I missed their call and there was no follow-up. We were never told the first delivery of our returned belongings was not complete, so it never occurred to me they'd be just hanging on to a few boxes more of our stuff and wouldn't have brought it all at once. Again, friendly and accommodating when I spoke to them about this, so they keep bonus star for that. End result is they're supposedly bringing the remaining things to us today.

After a house fire after 7 months ago, Hailey Hagen and her team from ServiceMaster Tacoma…read moreimmediately responded, provide us with the needed education in the process and next steps. Haley got the ball rolling and kept things in motion and at the same time was incredibly sensitive to the impact on people's lives when something unexpected, like a fire, takes place. Just yesterday, after all of these months, the pack back team lead, Jimmy, and the rest of his professionals; Jose, Eloin, Elijhah, Damon and Richard emptied 2 trucks of cleaned and salvaged personal items. They were so careful with everything whether it be boxed or rolling like the lead weight of our ancient piano. Incredible, relentless energy, positive attitudes and exchanges throughout the day despite the physical impact and effort! Unbelievable work ethic and professionalism. We will forever be grateful to the ServiceMaster Tacoma team lead by Hailey Hagen and the rest of her crew in the different areas of specialty throughout the process. Embedded as footprints on our soul--an important part of a life's transition with positive nuance giving hope and healing Thank you from the bottom of our hearts ServiceMaster Tacoma!!!!.

Service Master of Tacoma was great to work with. Hailey helped guide us through what needed to be…read moredone after our house fire. They stored and made sure we received our salvageable items back in a timely manner. We felt calmer with the help of Hailey of Service Master. ***** Paula Hill

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

A text message was sent for a day and time for All City Fireplace to show up to service my…read morefireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys!

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Fantastic experience with this father-and-son team! You can tell right away that they take pride in…read moretheir work and genuinely care about their customers. They were professional, friendly, knowledgeable, and went above and beyond to make sure everything was done right. I would absolutely recommend them to anyone looking for a dependable, hardworking team.

Franco Furnace Cleaners was recommended by Rainer Heating & Cooling and I am 100% pleased with…read moretheir service, and their cost and how fast they schedule the service and how efficient they are. You can see how much experience they have.

Very impressed with the rapid, same-day response on a Sunday from Noah at Jafco when our kitchen…read morefaucet in the home we've been in for a year randomly started severely leaking. Noah suspected a supply line issue and noted it would cost the same for him to replace the faucet as to repair it. We decided to replace the faucet (sooner than we had planned) and Noah recommended Delta touchless as reliable, great warranty, and a one-hour or less install, which we could buy online. Noah didn't charge us for the service call and told us to call and schedule an install and he'd come back and install it whenever the faucet arrived. While we waited for the faucet to arrive, we did notice that a tightening of the faucet's pull-down connector was all that was needed to stop the deluge, but we were happy to have the replacement due to the faucet losing water pressure rapidly after our move-in. Noah was prompt for the install appointment, cleaned up after himself, stayed masked, and installed a matching air gap for free. We're very happy with the purchase and we were tickled at Noah's excitement for this brand of faucet. Thanks for a job well (and safely) done!

Best of the best!!! Very honest pricing. They came within…read morethe hour and unclogged our backed up drain. Will definitely be using them JAFCO team again!!

We have the smallest Master bath ever at 4'x8' and Banah turned this small space into an amazing…read moresuite. We are beyond happy with their work, professionalism and dedication. Since we were still in our home during the remodel, I was super thrilled that they cleaned up daily. My OCD was content. I highly highly recommend them! Ross, Darren, Danny and Baxter to name a few and of course Lonnie the head honcho.

I contacted three different construction companies. Only Banah got back to me in a timely manner…read moreand provided an estimate I think was fair. One of the other companies sent an estimate over two weeks late and the other would only do some of the requested work. Good communication and excellent work. Shirley Handley

Superb customer service! The technician was fast and fixed the crown in record time! Very friendly…read morecustomer oriented company! Highly recommended!

So I wanted to breakdown my star rating here. I hired the company to clean and inspect my chimney…read more The services were performed but I was never informed until I called and left a voicemail. -Minus 4 Stars: Denise Dansereau the GM of the company (wife of the owner). She was pretty rude on the phone when I spoke with her. Not only that, she left two nasty voicemails on my phone demanding for the money on a Saturday (10/19/19) when I was never informed that the service was completed. I ended up paying over the phone and asked to be emailed the receipt. I never got the receipt. Customer experience doesn't really exist, was pretty disappointed. -Minus 1 Star: I asked the technician politely to not disclosed the invoice with my tenants and that I would 100% take care of the bill. The technician went ahead and disclosed that information anyways. +1 Star: The owner of the company (Husband) was very polite when he returned my phone call which I really appreciated