Had such a great experience!! Service was on time and exactly what was quoted. Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can. read more

A text message was sent for a day and time for All City Fireplace to show up to service my fireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys! read more

We scheduled with All City a few months ago as it was the soonest we could have them come to our home. The week prior to our appointment we received two emails reminding us of our tech arriving between 8am and 10am. At 9:55 the morning of our appointment no one had arrived or called us. We called their office to see why. No answer. I left a message and headed to bed, (I work nights and needed to sleep). 10 minutes later I got a call from All City stating that the tech had arrived but wasn't able to access our neighborhood due to our security gate. The lady on the phone told me that I didn't include a proper phone number when setting up my appointment. The control box at our entry gate lists all homeowners and a way to contact us. The tech never called me. There is also an unlocked walk through gate the tech could use to access our neighborhood and walk 150 yards to my front door. The tech never thought or tried this simple idea. The lady who called me seemed more interested in pointing out how I was responsible for their tech not being able to get to our home than apologizing for the fact their tech hadn't arrived. She made no effort to find a way to get our fireplace serviced. Do yourself a favor and not use All City Fireplace. They are not focused on taking care of customers. read more

This place is a total scam, including their 700 5 star review. You know the saying of something is too good to be true, it probably is? The technician came out to clean and maintain my fireplace ($350), then he told me O need a new gas value which is either $400 for the budget model or $490 to the upgraded one. It was $925 out the door. When I made the appt, the woman said they would repair scratches, which they didn't and she also said anything beyond maintenance would be charges as parts only. What she doesn't tell you is that they jack up the parts price as double. My neighbor had this done for $600. I took a photo of the part number and called Seattle Fireplace and it was less than $500 total and I called Fireside Solutions, who my neighbor used, and it was $600. This place is a total scam beyond measure - not only in their service but in their reviews. They lie as well, they tell you cost for parts is what you will pay, not cost they feel like charging you for the part. Also the fireplace is still as filthy as it was before and there is a new blotchy area on the top. See pics. read more

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Mike from All City Fireplace is the best. He explains everything he is doing. He is efficient and his customer service is outstanding.

Second time hiring this company and service was great again! Was friendly and talked me through what the issue was, took care of it and cleaned up afterwards. Recommend! read more

I first made my request for service on Yelp, and All City promptly replied with a detailed message including a cost quote! I finally got time to call them for further details as I needed a fan installed on my new gas fireplace. They were able to confirm my part I had previously purchased was the correct item needed for my fireplace, and scheduled me for my appointment a just few days away. I got so many reminder texts and emails about my upcoming appointment! Helpful for forgetful people like me. My technician came at the promised time and was so sweet, so kind to me and my pup, and respectful of my home. So thankful that he came well prepared and was able to get my fan installed and working! He showed me how to change the fan speed and was done in an hour. He was also very informative on fireplace maintenance and not at all pushy with services! Highly recommend. I'll call these guys up when my fireplace needs service again! read more

I had a pilot light issue which Mike, from ACF solved. I called ACF and got a booking for the next day. ACF's systems were great in texting me confirming messages and advance notice within 20 minutes of when they would show up. Mike was dependable, friendly, knowledgeable, thorough (fixed the problem), excellent with providing explanations as to what he was doing and what to watch out for. Very respectful of the environment being super clean, left shoes by the door, mask, etc. And, most importantly fixed the problem. I was happy to find someone who would work on my older Majestic brand fireplace as well. They carried the necessary parts in the van should they be needed. I recommend. read more

Second year having All City do our annual fireplace maintenance. They are always so thorough, courteous, professional, and kind. They vacuum everything, clean the glass so it is sparkling clear, and are very tidy when working and when finishing up. Recommend them without any reservation. A great company with wonderful staff! read more

On time, informative, no surprises, reasonable price and curtesy friendly service technician!

I can't say enough about how city fireplace is. Mike came out to help me when our gas fireplace would not work. He fixed it so that it would work, and a later we had another problem. The second time out, it was fixed again, and we were only charged a fraction since they had visited us recently. Mike was professional and kind. I would be very happy to work with them again. read more

Simply A+ service, professionalism and kindness. We have used All City since we moved to Seattle and have had an exceptional, better than expected experience every time. Call them right now! read more

I would recommend them over anyone else. I did hours of research and had a separate bid to fix our gas fireplace. Whereas the other company charged $50 to take a quick look and write an estimate for thousands of dollars, All City did a thorough assessment and cleaning, then gave very transparent pricing for the parts needed. In the end, id cost less than half of the BU next best price I had been quoted. And he really knew what he was doing, spotting and fixing a gas leak we didn't know we had. We were very satisfied. read more

All City Fireplace - Gas fireplace - Fireplace Services Near Me

Mike was awesome. He was on time, friendly, knowledgeable and great with troubleshooting. There's small customer service things that Mike did that really hit home; vacuuming out the inside of the fireplace, wiping and cleaning the fireplace glass (that had heat stains), wiping down the grill and outside insert (dusty). We would definitely recommend my neighbors to All City Fireplace. We'll be calling them back (hopefully not anytime soon though ) when we need our fireplace serviced. This company is legit. Call'em up. And again, shout out to Mike! Appreciate you buddy! read more

All City Fireplace - Family room fireplace - Fireplace Services Near Me

Our gas fireplace stopped working right in the middle of the cold stretch we had a couple weeks ago. Bad timing. I called a few places and everyone had about a 3 week back up. All City fireplace sent me a message when they had an opening come up sooner and we appreciated that. Mike is who came to work on our fireplace. He was very thorough and professional and he fixed the problem quickly. Part of the service was maintenance on the fireplace and that was probably way overdue. It felt like a very reasonable price for all Mike did. He showed us a few things that we didn't know about our fireplace and now it works better than ever. It was nice working with Mike, he kindly answered all of our many questions. We recommend All City Fireplace and will be using them next time we are in need! read more

Excellent communication and so helpful with answering all questions. We ended up not needing them after all. However, their customer service was on point! Thank you! read more

Mike (the tech) was so friendly and informative. His thorough work was greatly appreciated and he even looked at the wonky fan in the unit and gave some helpful advice. Will definitely call again! read more

All City Fireplace - Our fireplace is old, but he got it squeaky clean, functioning and beautiful again, inside and out. - Fireplace Services Near Me

Highly highly recommend All City Fireplace for any of your fireplace needs or service! These guys are top notch in response time, customer service, knowledge and price. Big thank you to the technician Mike who completed our project! We are beyond happy with our experience working with All City Fireplace, you will be in great hands if you choose them! We will definitely recommend them to our friends, family, and community. read more

All City Fireplace - Repaired fireplace, new glass, new gasket, interior fireplace repainted! We couldn't be happier! Thank you All City Fireplace! :) - Fireplace Services Near Me

Very happy! Punctual, great communication before and during service, reasonable price to service and inspect gas fireplace, professional.. all good. Will use again. Thanks! (service was in late Summer 2020) read more

I had a sooting problem with my gas fireplace. I had called a different company out to clean it. They had said they couldn't clean it and said I needed a new on at a cost of $5k to $7k! I decided to have All City Fireplace come out and see if they came to the same conclusion. They disassembled everything, cleaned it throughly and found nothing wrong with it! Mike was great and explained everything he was doing and the reasons for the sooting. At the end I let him know what the other company had said and he said he had zero reason to think I'd needed to replace my fireplace and it should continue to run great. So thankful for the great service and honesty of All City Fireplace, give them a try they're a great company! read more

The house has a fireplace that we haven't used since we moved in 2 years ago. We decided to use it this year in case of power outage during winter. We contacted All City Fireplace on its website and scheduled the date and time. It is very convenient. The services and prices are all listed there as well, which is good, saving the time. Mike, the technician, was right on time, wearing masks. He is very diligent on the job and explained everything in great details. I'm glad that the fireplace is working, with no fixes needed. I am definitely recommending their services and will call them in the future. read more

Great service, thorough, good explanation and troubleshooting. Appreciate the care for our house while work was done.

A tad over price , for basic services . else where is lowest in price .

Tried to schedule a simple, routine fireplace service, which I did online. They called me to move the appointment sooner, saying the online portal doesn't schedule them efficiently. They told me they don't service our brand of fireplace which is less than 4 years old. Then I received a cancellation for the fireplace service I scheduled online. They told me to call Tacoma Fireplace because "they are booking sooner." Tacoma Fireplace was over a month and a half out! For a freaking simple service. What is the point of having the online portal only to have someone call and reschedule? And to refer to a company that is farther out than you are and not even know or care? When asked about another company that can help, they gave me the crappiest company to schedule with. Would not recommend. I love that they lied and said they recommended two other companies. No they did not. Please avoid, there has to be a better service. They put more care in their response here, than in the call. read more

Fantastic job. We had constant issues with our fireplace and previous two companies could not fix and even worse - broke some components while trying to repair. Mike did full troubleshooting and demonstrated why we had the issues and what previous repair attempts did wrong, walked down repairs and fully resolved everything. read more

Very informative, helpful and did a great job fixing my fireplace. The guy who came took the time to answer all my questions and was very helpful. read more

These guys are fantastic. I had them come clean my logs when I moved into my new house and they smelled terrible. Then the fan died in the unit and with competitive bidding, they were by far the least expensive. The technician is super personable and explained the system to me and answered all my questions. They are definitely the company I will be loyal to in servicing my system read more

All City Fireplace - My gas logs - Fireplace Services Near Me

We scheduled to have our gas fireplace cleaned and serviced. Please note that this is one of the few companies that would service the fireplace. All of the other places I contacted would not work on a fireplace that they did not sell. So, if you aren't the original purchaser of the fireplace, you'll want to use All City. Due to the virus the appointment could not be scheduled quickly, so it was 45 days in advance. I blame this on Governor Inslee, so it's not their fault. Received a confirmation email for the appointment. On the day of the appointment a message was received that the technician will be there between 2:00 PM and 4:00 PM. He arrived at 2:00. Took his shoes off when entering our home and put a blanket onto the floor in front of fireplace and started to work. He was extremely careful when vacuuming so that dust was not spread around the room. Completed his work, cleaned up and left after the payment. Great service, on time, very clean and fast! Love this company! read more

Amazing service start to finish. I couldn't have asked for better experience working with All City Fireplace. Mike was our technician, he is one of the most friendly, patient, kind people I've met in a long time. I will be working with them again for all future service jobs. read more

I had such a great experience with All City Fireplace from booking to the actual appointment! I needed help for a fireplace repair and everyone I spoke to was incredibly knowledgeable, very communicative, and kind. I wouldn't hesitate to reach out to them again in the future! read more

Fireplace was not working, so I booked a service through Yelp. The experience was super easy, quick, and i was texted updates on the booking. On the day I was called and the work was done quickly, fireplace restored. Very friendly and pleasant experience. Also, no mess or cleanup needed afterwards. Very happy with the work and overall experience, will definitely work with them again. read more

Awesome service! We have worked with All City Fireplace twice, and they always do an excellent job. Mike was friendly, knowledgeable, efficient and made sure everything was in place. The first time he came, we had just moved in our 20 year old house; and I'm pretty sure our gas fireplace had never had a professional cleaning/maintenance. I wish I would've taken a before and after picture, cause Mike had it look so new when he was finished! Let's just say, before he came, we could rarely see through the glass; but now it's crystal clear! Thank you, All City Fireplace! read more

I'm pretty much echoing most of the reviews here - excellent service all around. Modern website with up-front pricing and online scheduling makes booking a breeze (plus they called me to let me know they had a cancellation and could get in sooner than I originally planned). They also send text updates, including when the technician is en route. Mike was quickly able to diagnose the issue, and had parts on-hand to make the repair. Beyond the fix, he did a great job cleaning up and refurbishing the fireplace to make it look like new. He also let me hang out and watch him work, and explained what was happening during each step. I definitely recommend All City Fireplace. read more

Mike did a great job servicing both gas fireplace inserts. Basement fireplace had an issue and Mike had the part in his truck. Awesome! I will use them again and recommend to others. read more

I am extremely pleased with the service I received from All City Fireplace. Mike arrived timely, quickly diagnosed the issue with my gas fireplace, and set to work in fixing it. My fireplace is now back to fully functional and sparkling and I was billed a fair price. read more

Great! On time, on quote, cleaned up after themselves, made sure everything was working properly. Second time I've used them and will continue to do so annually from here on read more

Responsive and great knowledge. The tech answered all questions and gave tips to maintain. Will highly recommend for fireplace service.

Honesty, that value is important when selecting a contractor. In this market, I will gladly pay for services, but I am always concerned about attention to detail (son of housing contractor here). Mike did a great job, my fireplace now works and is 100% presentable. I am very chary of contractors in Seattle, Upselling and overcharging is the norm. Mike did everything as expected from the charge rate, he did not try to charge more. He also gave great advice on the condition of my fireplace and my future options. Having a third party that doesn't upsell was amazing, it was by far, far, far woth the expense. I wish there were more companies and service technicians that had the same honesty. I will continue to use this company's services. Honesty is the key point when I hire people, and Mike exemplified that. I would recommend them to any homeowner looking to service or clean my fireplace. read more

Great service from scheduling to the tech visit. They were able to get my fireplace fixed, thank you! Mike, the technician, was very knowledgeable and diligent with his work. My fireplace was sparkling after maintenance. Their customer rep was super responsive on the quote and scheduling, and very easy to get in touch with (texting for the most part). I liked how they are fully digitized in their service process. read more

I had my gas fireplace serviced and repaired. Friendly and fair priced. Would recommend